Aimee McGann
Dundee
Summary
Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Food Service Assistant
RRS Discovery, Dundee Heritage Trust
Dundee
10.2016 - Current
- All aspects of food handling and service; cooking and plating, stock take, rotation and ordering, food hygiene, labelling and recording temperatures.
- All aspects of exceptional customer service; till use, handling enquiries, dietary requirements, special requests, making hot drinks and ensuring the guest area was always clean and tidy.
- Banking and cash handling
- All closing duties, cleaning, resetting and any preparation work needed for next day.
- Working high standard corporate events and functions, all aspects of this job undertaken from greeting customers thinking about booking an event, to handling concerns and personal issues on the day of their event, to cleaning up after everyone has gone home satisfied.
- Specialised knowledge of the attraction and a generalised knowledge of the tourist attractions in the local area.
Volunteer Event First Aider
British Red Cross
Dundee, DND
04.2013 - 10.2018
- Delivered first aid and medical attention as required at large-scale events.
- Responded to incidents promptly while remaining calm in emergency situations.
- Assessed casualty conditions to apply appropriate first aid treatments.
- Worked alongside collaborative team of paramedics, doctors, nurses and other first aiders within defined scope of care.
- Logged accident and incident reports for any treatment provided or medications administered.
- Protected dignity and confidentiality of casualties to adhere to privacy laws and regulations.
- Documented injuries and treatment provided to maintain log records.
- Supported events to provide safety and wellbeing of attendees.
- Liaised with authorities including police and paramedics as necessary, communicating key information quickly and concisely.
- Attended refresher courses in CPR, adult resuscitation and emergency scene management to comply with required training.
Education
Scottish Qualifications Certificate - Standard Grades And Highers
Aberdeen Grammar School
Aberdeen 08.1996 - 11.2001
Skills
- Stringent cleaning techniques
- Just In Time stock control
- Food storage protocol
- Inventory control
- Stock rotation
- Order accuracy
- Safe food handling
- Inventory monitoring
- Kitchen station organisation
- Food quality assurance
- Food hygiene practices
Timeline
Food Service Assistant
RRS Discovery, Dundee Heritage Trust
10.2016 - Current
Volunteer Event First Aider
British Red Cross
04.2013 - 10.2018
Scottish Qualifications Certificate - Standard Grades And Highers
Aberdeen Grammar School
08.1996 - 11.2001
Similar Profiles
Liam GillardLiam Gillard
Finance manager at Taunton Heritage TrustFinance manager at Taunton Heritage Trust
Madelaine CirkaMadelaine Cirka
Eastern Ontario Museums Coordinator at Ontario Heritage TrustEastern Ontario Museums Coordinator at Ontario Heritage Trust
Steven CookSteven Cook
Site Manager at Ontario Heritage TrustSite Manager at Ontario Heritage Trust