Aimee Kennedy
Stanley,County Durham
Summary
A highly skilled professional with expertise in outpatient appointment coordination and scheduling, patient communication, and data entry and record management. Demonstrates proficiency in working with multidisciplinary teams, ensuring confidentiality and GDPR compliance, and maintaining high attention to detail and accuracy. Adept at IT systems and administrative support, understanding medical abbreviations, controlled substance handling, drug stock maintenance, and efficient work pace. Committed to delivering exceptional service while managing time effectively and prioritising tasks.
Driven individual with strong aptitude for accurate medication dispensing and excellent customer service. Possesses critical transferable skills in communication and organisational abilities, demonstrating reliability and attention to detail. Committed to enhancing patient care through precise and timely service delivery.
Overview
21
21
years of professional experience
Work history
Accuracy Checking Dispenser
Clifford Road Pharmacy
2010.01 - 2026.04
- Accurately dispense and final-check prescriptions ensuring patient safety
- Manage ordering, receiving and stock control
- Liaise with GP surgeries, hospitals, dentists and specialist services
- Handle patient queries face-to-face and via telephone
- Prepare compliance aids for vulnerable patients
- Coordinate medication deliveries
- Maintain confidentiality and accurate patient records
- Work efficiently under pressure in a fast-paced environment
- Coordinated with healthcare professionals efficiently to ensure accurate communication about patient prescriptions.
- Adhered to all regulatory standards for safe handling of medications, contributing towards an safer work environment.
- Checked expiry dates regularly, preventing administration of outdated drugs.
- Delivered high-quality customer service, enhancing overall pharmacy experience for customers.
- Provided bespoke service to patients, accurately meeting healthcare needs and promoting loyalty.
- Stored drugs in line with temperature and security requirements.
Counter Assistant
HSBC Bank Plc
2008.01 - 2010.01
- Delivered front-line customer service
- Managed appointments and scheduling
- Handled financial transactions safely and accurately
- Built strong customer relationships
- Promoted appropriate products based on customer needs
- Improved customer satisfaction by delivering prompt and accurate service.
- Cross-sold related products, increasing overall sales volume.
- Handled cash transactions, ensuring accurate accounting at end of shift.
- Demonstrated knowledge of products and services for improved customer trust in company offerings.
Junior Assistant
Sherlocks Hairdressing
2005.01 - 2008.01
- Welcomed clients and supported reception duties
- Processed payments and bookings
- Assisted senior stylists
- Greeted visitors and completed sign-in procedures, delivering friendly, professional customer care.
- Kept office and public areas clean, tidy and orderly to maintain professional appearances.
Education
Accuracy Checking Dispenser Level 3 - Pharmacy
Buttercups/NPA
DurhamPharmacy Dispensing Assistant Level 2 -
NPA
DurhamPharmacy Counter Assistant Level 1 - Pharmacy
NPA
Durham GCSEs - Secondary Education
Tanfield Comprehensive School
Stanley Skills
- Outpatient appointment coordination and scheduling
- Patient communication (telephone and face-to-face)
- Data entry and record management
- Working with multidisciplinary teams
- Confidentiality and GDPR compliance
- Time management and prioritisation
- High attention to detail and accuracy
- IT systems and administrative support
- Understanding medical abbreviations
- Controlled substance handling
- Drug stock maintenance
- Efficient work pace
Supporting Statement – NHS Outpatient Administrator
- I am applying for the Outpatient Administrator role as I am highly motivated to support patients and contribute to the smooth and efficient running of NHS services. With over 10 years’ experience in a busy healthcare environment, I have developed strong administrative, organisational, and communication skills that are directly transferable to this role.
- In my current position as an Accuracy Checking Dispenser, I work in a fast-paced setting where accuracy, prioritisation, and patient safety are essential. I regularly manage a high volume of prescriptions while liaising with GP surgeries, hospitals, and other healthcare providers. This has given me a strong understanding of patient pathways and the importance of effective coordination across multidisciplinary teams.
- A key part of my role involves handling patient queries both face-to-face and over the telephone. I am confident communicating with a wide range of individuals, including those who may be anxious or vulnerable, and I pride myself on providing a calm, professional, and compassionate service.
- I am highly organised and able to prioritise tasks effectively, often working under pressure to meet deadlines. My role requires excellent attention to detail, particularly when checking prescriptions and maintaining accurate records.
- I have a strong understanding of confidentiality and data protection, ensuring all patient information is handled securely and appropriately. I am also confident using IT systems and can quickly adapt to new software.
- I am committed to supporting NHS values and would welcome the opportunity to contribute to outpatient services.
Timeline
Accuracy Checking Dispenser
Clifford Road Pharmacy
2010.01 - 2026.04
Counter Assistant
HSBC Bank Plc
2008.01 - 2010.01
Junior Assistant
Sherlocks Hairdressing
2005.01 - 2008.01
Accuracy Checking Dispenser Level 3 - Pharmacy
Buttercups/NPA
Pharmacy Dispensing Assistant Level 2 -
NPA
Pharmacy Counter Assistant Level 1 - Pharmacy
NPA
GCSEs - Secondary Education
Tanfield Comprehensive School