Aimee Gascoine
London,Greater London
Summary
Detail-oriented professional with expertise in customer relationship management systems and social media marketing. Proficient in financial management and advanced Excel, ensuring precise data analysis and reporting. Strong communication skills and telephone etiquette enhance complaint resolution capabilities, contributing to improved customer satisfaction. Career goal includes leveraging skills to drive business growth and enhance client engagement.
Overview
5
5
years of professional experience
Work history
Admin and Events Manager
The New Inn
Hayes, Bromley
2025.06 - Current
- Managed large-scale events from initial planning to successful completion.
- Collaborated with marketing teams to develop engaging promotional materials that increased event visibility.
- Orchestrated entertainment line-ups, enhancing overall event atmosphere.
- Managed guest registration process, creating a welcoming atmosphere for all attendees.
- Explained event packages, options and prices clearly to customers.
- Resolved client queries promptly via email, phone, or in person, enhancing overall customer satisfaction.
- Organised diverse team members, fostering a collaborative work environment.
- Excellent skill in using Microsoft excel and E-res to manage bookings, organise table plans and prepare pre-orders for large corporate group meals to ensure smoothness in the kitchen.
- Divided tips among staff based on hours worked, ensuring fairness in distribution.
- Key holder responsibility of closing up, floating the tills and sending off the takings of the day to higher management.
Restaurant manager
Regan's At The New Inn
London
2024.12 - 2025.06
- Coordinated guest relations from initial contact to final check-out, ensuring high satisfaction and brand loyalty
- Crafted cost-effective menus to enhance restaurant profitability
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.
- Innovated promotional strategies, raised brand awareness in local community.
- Handled social media promotions, Implemented social media strategies and boosting online engagement. and brand visibility
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Utilized advanced Excel skills, simplified complex accounting tasks.
- Brewed tea and coffee, served to customers promptly.
Events Manager
SINTILLATE LTD
2023.05 - 2024.11
- Responsibility of running an event start to finish, coordinating venue staff, DJs and entertainment to achieve the highest standard of service and the most enjoyable atmosphere
- Liaised with clients to determine event requirements, outlining tailored package options to meet needs and exceed expectations.
- Managed bookings for multiple venues from initial enquiry to final payment, ensuring seamless coordination of food pre-orders for large groups.
- Planning and organisation of parties in London, Marbella and Ibiza
- High marketing strategies which generate sales via networking, direct contact and obtaining high quality content to be used on social media
- Building a large network of prospective customers, as well as building myself as the ‘face’ to the brand via personal platforms
- Interacted with customers to build friendly relationships, leading to higher return rates and positive feedback.
- Acted as the main point of contact for customer queries and concerns
- Ability to effectively deal with complaints and solve issues quickly to avoid bad reviews and customers not returning
- Utilized waitressing and bartending skills to assist venue staff during events.
- Demonstrated proficiency in Excel, editing, and administrative tasks, effectively managing phone communications.
Bartender and Waitress
Regan’s at the New Inn
Hayes
2021.01 - 2023.05
- Obtained Knowledge of how to bartend, including cocktail knowledge and wait on tables with up to 300 covers a day efficiently
- Developed confidence to engage with customers and create a friendly and welcoming environment
- Taking payments and creating bills, ensuring all payments are correct and valid
- Making sure all customers receive food and drinks promptly and managing other waitresses to make sure all customers receive the best customer service
- Responsible for counting tips and ensuring they are distributed evenly between all staff, given to me due to my high level of mathematical skills which allows me to work out calculations very quickly
- In charge of organising events that would take place in the function room, helping customers closely to plan their celebrations with party sizes of up to 300 guests
Education
Bachelor of Science - Forensic Science with Criminology
University of Greenwich
London 2025.09 -
GCSEs - General Certificate of Secondary Education.
Bullers Wood School for Girls
Chislehurst, Bromley 2015.09 - 2020.12
A-Levels - Biology, Psychology, Sociology
Bullers Wood School for Girls
London 2020.09 - 2022.06
Skills
- Customer relationship management systems
- Social media marketing
- Financial management
- Advanced Excel
- Attention to detail
- Complaint resolution
- Telephone etiquette
- Communication skills
References
References available upon request.
References
References available upon request.
Timeline
Bachelor of Science - Forensic Science with Criminology
University of Greenwich
2025.09 -
Admin and Events Manager
The New Inn
2025.06 - Current
Restaurant manager
Regan's At The New Inn
2024.12 - 2025.06
Events Manager
SINTILLATE LTD
2023.05 - 2024.11
Bartender and Waitress
Regan’s at the New Inn
2021.01 - 2023.05
A-Levels - Biology, Psychology, Sociology
Bullers Wood School for Girls
2020.09 - 2022.06
GCSEs - General Certificate of Secondary Education.
Bullers Wood School for Girls
2015.09 - 2020.12