Jhon Andrade
London,United Kingdom
Summary
Dynamic professional with a robust skill set in advanced interpersonal and communication abilities, relationship and team building, and leadership in diverse environments. Demonstrates a strong commitment to quality and service, with expertise in inventory and quality control, profit enhancement, and performance metrics evaluation. Proficient in Microsoft Office Suite and knowledgeable of regulatory standards, ensuring ethical conduct and health and safety compliance. Adept at staff recruitment, effective delegating, and inspiring motivation to drive team success. Career goals include leveraging intercultural competence and customer relationship management skills to enhance organisational growth.
Driven and goal-focused professional with proven track record in leadership and team collaboration. Demonstrates strong communication and organisational skills, along with strategic mindset.
Resourceful professional with motivational approach, eager to transition into managerial role. Demonstrates strong leadership and problem-solving skills, coupled with keen ability to drive team performance and foster collaboration. Poised to deliver impactful results, enhancing operational efficiency and team productivity.
Experienced professional with focus on management and team leadership. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.
Results-driven Manager with knack for streamlining processes and leading teams to success. Delivered significant operational improvements by enhancing team productivity and implementing cost-saving initiatives. Known for fostering collaborative work environment that drives employee engagement and performance.
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
13
13
years of professional experience
Work history
Senior Events Operation Manager
The Brewery
London, England
2025.10 - 2025.12
- Fostered a positive work environment with regular team-building activities.
- Supervised project timelines for timely completion.
- Optimised resource allocation for increased profits.
- Implemented cost reduction measures, reduced overhead expenses.
- Delegated tasks efficiently to maximise productivity.
- Identified growth opportunities through comprehensive market research.
- Led performance reviews, identified areas for improvement.
- Piloted change management initiatives successfully improving organisational adaptability.
- Coordinated cross-departmental collaboration for improved workflow.
- Managed team dynamics by implementing conflict resolution strategies.
- Delivered high-quality products to increase customer satisfaction.
- Maintained inventory control, reduced stock shortages.
- Cultivated strong relationships with clients to secure repeat business.
- Liaised with suppliers to ensure timely deliveries.
- Enforced safety regulations to reduce workplace accidents.
- Streamlined communication channels, enhanced internal information flow.
- Facilitated staff training, resulting in better customer service.
- Boosted department efficiency by streamlining operational processes.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
Events Operations Manager
The Landmark London
London, Great London
2024.07 - 2025.07
- • Lead and manage all operational aspects of high-end events, including weddings, corporate functions, galas, and VIP experiences, ensuring seamless execution and exceptional guest satisfaction.
• Coordinate with internal departments (catering, planing, sales, housekeeping, AV, front desk) and external vendors to deliver flawless events in line with brand standards.
• Develop and implement operational procedures, maximizing efficiency and maintaining 5-star service delivery.
• Manage budgets, forecasts, and post-event financial reporting while optimizing profit margins.
• Supervise and train event staff to uphold luxury service standards and maintain a high-performing team culture.
• Maintain strong relationships with clients, providing personalized service and anticipating needs to drive repeat business and referrals.
Meetings & Events Operations Manager
St Martins Lane Hotel London
London
2021.10 - 2024.06
- Ensuring the meetings and event team delivers a consistent standard of hospitality
- Establishing and nurturing positive relationships with clients to encourage repeat business
- Coordinating and planning large complex events
- Liaising with catering to ensure the events run smoothly
Front Of House Operations
Innovative Contract Services Limited
London
2018.12 - 2019.11
- Company Overview: www.innovative.co.uk
- Greeting clients and visitors ensuring they feel welcome
- Answering the switchboard in a timely and polite manner
- Liaising with catering, organising refreshments when required
- Scheduling appointments, organising meetings, maintaining electronic diary
- Ensuring reception and meeting rooms are fully stocked with up-to-date literature and maintained to the highest professional standards
- Assisting with the set-up of events
- General Ad hoc administration support
- Www.innovative.co.uk
- Business or sector Other service activities
Cabin Crew
Ryanair
Glasgow
2018.05 - 2018.11
- Provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight
- Deal with security and emergency situations which may arise, administering first aid to passengers
- Supervise conference and banqueting operations
- Communicate and delegate inline with daily function sheets
- Welcome guests in a polite and friendly manner
Spa Manager
Chariots Health Club Ltd
London
2017.07 - 2018.03
- Provide coaching, mentoring, and consultation to staff to enhance their development
- Review weekly inventory charts and recorded facility needs
- Oversee inventory and office supply purchases
- Serve as a primary point of contact for members and guests for information on spa products and services
- Investigate and resolve customer enquiries and complaints in an empathetic manner
- Respond promptly to enquiries and requests from prospective customers
- Assume ownership of team productivity and managed workflow to meet or exceed quality service goals
Banqueting Supervisor
CH & Co Catering The Mansion House
London
2016.12 - 2017.07
Club Lounge Manager
London Marriott Hotel Grosvenor Square
London
2016.07 - 2016.12
- Ensure staff are working as a team, while monitoring work and grooming standards and rectifying when required
- Oversee the completion of opening and close down duties
- Control and order of stock/stationery
- Process of work orders for maintenance
- Maintain and encouraging confidentiality of proprietary information
- Meet company's expectations and standards
- Identify, advise, develop, and implement new ways to reach complete guest satisfaction
Food & Beverage Supervisor
London Marriott Hotel Twickenham
London
2013.02 - 2016.07
- Supervision of staff and training, providing high quality customer service to all guests
- Provide a warm and welcoming greeting upon arrival at the restaurant/lounge and bar
- Ensure all tasks are completed on time
- Handling guest requests and complaints efficiently
Education
BA Hons - Psychology
Catholic University Brazil
Goiania, Goias, BrazilHighfield Level 2 Award For Personal Licence Holders (RQF) -
Highfield Qualifications
Boeing 737-800 series Training -
Ryanair Training Centre
Hahn, GermanySkills
- Advanced interpersonal skills
- Strong communication skills
- Relationship/team building
- Commitment to quality and service
- Staff collaboration and motivator
- Inventory and quality control
- Profit enhancement
- Influential communication
- Diplomatic communication
- Leadership in diverse environments
- Performance metrics evaluation
- Microsoft office suite proficiency
- Knowledge of regulatory standards
- Effective delegating
- Ethical conduct
- Inspiring motivation
- Interpersonal effectiveness
- Customer relationship management systems
- Staff recruitment
- KPI tracking
- Customer relationship management
- Intercultural competence
- Health and Safety Compliance
- Customer Service
- Cultural awareness
- Leadership skills
Custom Section
Mr Peter McGinnis, +447775611165, peter.mcginnis@b
ternet.com
Timeline
Senior Events Operation Manager
The Brewery
2025.10 - 2025.12
Events Operations Manager
The Landmark London
2024.07 - 2025.07
Meetings & Events Operations Manager
St Martins Lane Hotel London
2021.10 - 2024.06
Front Of House Operations
Innovative Contract Services Limited
2018.12 - 2019.11
Cabin Crew
Ryanair
2018.05 - 2018.11
Spa Manager
Chariots Health Club Ltd
2017.07 - 2018.03
Banqueting Supervisor
CH & Co Catering The Mansion House
2016.12 - 2017.07
Club Lounge Manager
London Marriott Hotel Grosvenor Square
2016.07 - 2016.12
Food & Beverage Supervisor
London Marriott Hotel Twickenham
2013.02 - 2016.07
Highfield Level 2 Award For Personal Licence Holders (RQF) -
Highfield Qualifications
Boeing 737-800 series Training -
Ryanair Training Centre
BA Hons - Psychology
Catholic University Brazil