Aimée Gregory
Loudwater,Buckinghamshire
Summary
A dedicated professional with 19 years experience of working with customers and clients through significant roles in rehabilitation support, housing, sales and account management. Strengths are in teamwork, communication, and relationship management, with a focus on a person-centred approach. A proven track record of identifying customer and client needs and achieving targets. Consistently demonstrates reliability, enthusiasm, and a positive approach to achieve success.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Rehabilitation Support Worker
Brainkind
Aylesbury
11.2023 - 03.2026
- Prioritised tasks and managed workload to ensure a high level of care was provided to residents.
- Maintained close and proactive communication with management and wider teams, reporting back on residents needs and progress.
- Completed and maintained accurate case notes and handled confidential information using digital record platforms.
- Resolved issues quickly and diplomatically.
- Organised recreational and social activities, encouraging residents engagement, to improve mental wellbeing and cognitive skills and support to achieve their goals.
- Maintained up-to-date knowledge, skills and applied in practice through continuous professional development.
Home Ownership Advisor
Red Kite Community Housing
High Wycombe
04.2020 - 07.2023
- Calculated and managed service charge revenue for 1500 leaseholders and new developments.
- Organised and implemented the calendar for ground rent and service charge statements liasing with wider teams to ensure that statutory deadlines are met.
- Monitored arrears and followed arrears procedure for outstanding commercial rents and service charges to address issues promptly.
- Communicated with customers to build strong relationships and offer excellent service to maintain customer satisfaction.
Relationship Specialist
Red Kite Community Housing
10.2016 - 04.2020
- Management and collection of rent and arrears for 300 tenants to sustain their tenancies and to successfully gain required income.
- Collaborated with tenants to offer support, resolve arrears issues and to build strong relationships for future housing needs.
- Preparation of arrears cases to represent and conduct court hearings to gain successful outcomes for debt recovery.
- Completed legal and document checks and sign ups for new tenants.
- Monitored and managed customer accounts effectively to identify arrears, risk, trends and prompt communication with customers.
Relationship Contact Advisor
Red Kite Community Housing
01.2016 - 10.2016
- Handled continuous high amount of incoming calls, emails, social media and reception duties in contact team to meet customer needs.
- Contributed to achieving target KPI's through ongoing learning and development and providing ideas and solutions for further effective ways of working and achieving desired results.
- Effectively listened, questioned and provided information, support and actioned on issues reported such as repairs, anti-social behaviour, tenancy issues.
Account Manager
LEGO Company Ltd
Slough, Berkshire
02.2007 - 12.2015
- Increased revenue by obtaining and securing new business accounts while providing value-added services to existing clients through strategic business plans, analysing stock levels, trends and consumer sales.
- Frequently visited portfolio of 200 customers across the U.K. and Ireland to maintain positive and productive relationships, and to maximise revenue and profitability for both parties.
- Attended and represented the brand at various large scale events in U.K. and Ireland.
- Built and maintained strong collaborative working relationships with teams across the business – marketing, operations, and credit control to execute the sales strategy.
Education
Certificate of Higher Education - Art Therapy and Wellbeing Foundation
University of Hertfordshire
Hatfield01-2016
OCN - Art History (Level 2)
Chiswick School
London01-2006
OCN - Art History (Level 1)
Chiswick School
London01-2005
NVQ Level 1 and Level 2 - Business Administration
Greenhill College
Harrow01-1996
A-Level - Theatre Studies
Greenhill College
Harrow01-1996
GCSEs - Art, Drama, English and Maths
Northolt High School
Northolt01-1994
Skills
- Computer literate (Word, Excel, Outlook and Sharepoint)
- Effective communication (verbal, non-verbal, and written)
- Relationship management
- Critical thinking
- Teamwork and collaboration
- Time management
- Adaptable
- Driving
Accomplishments
- Supported a local charity for 2 years by volunteering as an Activity Coordinator for adults with learning disabilities.
- Completed ad-hoc courses for continuous learning - Art Therapies and Wellbeing, Art History, and Understanding Children and Young People's Mental Health.
- Being nominated for 'Support Worker with heart' at Brainkind's Recognising Excellence Awards.
- Learnt to horse ride.
Certification
- Enhanced DBS (registered with the update service).
Timeline
Rehabilitation Support Worker
Brainkind
11.2023 - 03.2026
Home Ownership Advisor
Red Kite Community Housing
04.2020 - 07.2023
Relationship Specialist
Red Kite Community Housing
10.2016 - 04.2020
Relationship Contact Advisor
Red Kite Community Housing
01.2016 - 10.2016
Account Manager
LEGO Company Ltd
02.2007 - 12.2015
GCSEs - Art, Drama, English and Maths
Northolt High School
NVQ Level 1 and Level 2 - Business Administration
Greenhill College
Certificate of Higher Education - Art Therapy and Wellbeing Foundation
University of Hertfordshire
OCN - Art History (Level 2)
Chiswick School
OCN - Art History (Level 1)
Chiswick School
A-Level - Theatre Studies
Greenhill College