Ailsa Chapman
London,London
Overview
37
37
years of professional experience
Work History
Director
Chai Rose Travels
London , London
2025.07 - Current
- Provided detailed information about facilities, services, and local attractions to enhance guest experience.
- Organised and communicated needs of VIP guests, paying extreme attention to detail.
- Coordinated travel arrangements, including flights, accommodation, and ground transportation, for clients to guarantee seamless itineraries.
- Conducted follow-up calls and emails to confirm bookings and provide pre-arrival information.
- Assisted customers with finding favourable rates for desired reservation dates, times and locations.
- Handled modifications, cancellations, and special requests with a focus on customer satisfaction.
- Secured bookings through phone, email and webchat sales, using expert hotel product and service knowledge.
- Maintained up-to-date knowledge of global travel advisories and health regulations to advise clients accurately.
- Offered 24 and 7 support to travellers, resolving issues promptly to ensure client satisfaction and loyalty.
- Assisted customers with confirmation of ground and air travel, hotel accommodations and recreational activities.
- Provided personalised travel advice, recommending destinations, tours, and experiences tailored to client preferences.
- Participated in team meetings to discuss performance targets, guest feedback, and operational improvements.
- Assisted guests with local weather, attraction and dining information to enhance experiences.
- Monitored travel trends and emerging destinations to offer clients innovative travel options.
- Developed strong relationships with suppliers, leveraging partnerships to secure upgrades and exclusive benefits for clients.
- Negotiated competitive rates with travel service providers to maximise cost savings for the company and clients.
- Stayed informed about new travel products, services, and technology to enhance the travel booking process.
- Helped clients select the perfect holiday based on needs, budget and specifications.
Deputy Head
Pegasus Academy Trust
, London
2010.09 - Current
- Coordinated with other senior leaders to develop and implement the school's strategic vision, driving continuous improvement.
- Maintained visible presence during school hours and extracurricular events, fostering a supportive atmosphere for pupils.
- Coordinated staff training sessions on safeguarding policies, promoting a safe educational environment.
- Maintained accountability for developing and implementing curriculum strategy and updates.
- Meticulously monitored classroom resources to reduce waste and foster top-quality learning experiences.
- Managed overall operation of all school events, day-to-day human resources issues and school premises activities.
- Conducted teacher performance reviews by assessing classroom activities and reviewing grades.
- Collaborated with teachers to understand and improve classroom conditions.
- Worked with parents and staff to improve student behavioural and learning issues with proactive approaches.
- Performed lesson observations to measure teaching performance and provide constructive feedback.
- Chaired meetings with parents and teachers to discuss student progress and address concerns.
- Promoted an inclusive school culture, recognising and celebrating diversity among students and staff.
- Created disciplinary code and behaviour management
- Led curriculum development and assessment strategies, improving academic standards across the school.
- Coordinated staff training sessions on effective teaching methodologies, enhancing student engagement and learning outcomes.
- Analysed student data to identify areas for curriculum improvement and targeted intervention.
- Developed behaviour management strategies that promoted a positive and productive learning environment.
- Fostered a supportive learning environment, significantly reducing student behavioural issues.
- leveraged excellent curriculum knowledge to encourage, engage and inspire pupils to achieve learning goals.
- Professionally resolved escalated behavioural issues with students and teachers, providing appropriate responses based on actions.
- Attended training courses to stay abreast of trends in education and changing school or LEA requirements.
- Analysed data and benchmarks to monitor student progress and address challenges.
Head of EYFS
Downsview Primary School
London , London
1994.09 - 2010.08
- Organised classrooms and created displays to encourage positive learning environments.
- Collaborated with colleagues to plan and coordinate school events, enhancing the overall educational experience.
- Managed classroom resources effectively, ensuring materials were readily available and utilised efficiently for lesson delivery.
- Communicated children's performance to parents or guardians and recommended ways to address problematic behaviour.
- Discussed child progress and addressed ongoing issues in parent meetings.
- Conducted regular assessments to monitor pupil progress, providing feedback and tailored support to foster academic growth.
- Attended parents' evenings and provided detailed assessments of their children's' progress.
- Set clear targets for future improvements using students' prior levels of attainment.
- Taught classrooms with up to 45 students using proper instructional approaches.
- Cleaned and organised classroom environment each day to maintain professional, learning-focused space.
- Organised trips and extracurricular activities to develop student learning, participation and enjoyment.
- Fostered a positive learning environment, promoting respect and enthusiasm amongst pupils.
Live in Nanny
Family in Sydney, Australia
Sydney, New South Wales
1989.09 - 1990.08
- Changed babies' nappies regularly, keeping them clean and dry for optimised health and comfort.
- Dressed children appropriately for various weather conditions, ensuring comfort and wellbeing.
- Cleaned house, including laundry, sweeping and mopping.
- Ensured safety and security of children at all times, within and outside of home environments.
- Built and maintained positive relationships with parents and children to win trust.
- Built strong, trusting relationships with children, creating a secure and comforting environment.
- Implemented consistent bedtime routines, supporting children's health and well-being through adequate rest.
- Implemented positive discipline techniques, guiding children towards self-regulation and respectful behaviour.
Education
QTS - PGCE Education
University of Loughborough
Loughborough 1994-01
Bachelor of Arts - Politics and Social History
University of London, Royal Holloway
London 1993-01
A-Levels - Economics and Politics; English and Geography
Cheltenham College
Cheltenham 1989-01
O levels - O Levels
Charlton Park School
Cheltenham 1987-01
Achievements and Experiences
- I have been an Advanced Skills Teacher for 6 years in the London Borough of Croydon, advising teachers in other schools and doing outreach work one day a week throughout the borough
- I have written monthly articles for EYE (Early Years Educator magazine) about current trends in primary education for the past 20 years
- I have written a book: "Be a better Foundation Stage Co-Ordinator" (https://www.foyles.co.uk/book/be-a-better-foundation-stage-coordinator/alisa-chapman/9781856423236?srsltid=AfmBOoowURx2KhHXv_hIzBgGuMztwKmZWIYh0MccH3EVcHbrB9L19O0w)
- I tutor children from age 5-12 to prepare them for SATs, entrance exams to secondary school and to support dyslexia and other barriers to learning
- I was nominated for Teacher of the Year for Croydon in 2007
- I love to travel and have travelled extensively, including a gap year before university
- I have a special interest in the history of India and in Indian education
Timeline
Director
Chai Rose Travels
2025.07 - Current
Deputy Head
Pegasus Academy Trust
2010.09 - Current
Head of EYFS
Downsview Primary School
1994.09 - 2010.08
Live in Nanny
Family in Sydney, Australia
1989.09 - 1990.08
QTS - PGCE Education
University of Loughborough
Bachelor of Arts - Politics and Social History
University of London, Royal Holloway
A-Levels - Economics and Politics; English and Geography
Cheltenham College
O levels - O Levels
Charlton Park School