Ailene Bailey
Milton Keynes,Buckinghamshire
Summary
Dedicated professional with extensive expertise in community mental health services and complex needs management. Proficient in counselling, crisis intervention techniques, and safeguarding vulnerable adults, with a strong emphasis on confidentiality maintenance and respect for diversity. Demonstrates exceptional skills in empathic listening, de-escalation methods, and non-violent restraint use. Adept at medication administration and personal care assistance, ensuring the highest standards of client-centred care. Strong organisational skills complemented by a good grasp of the English language and proficiency in Microsoft Office applications. Committed to promoting independent living care while maintaining mental health awareness and cultural sensitivity.
Overview
2
2
Languages
1
1
Certification
22
22
years of professional experience
Skills
- Computer literacy
- Empathic listening
- Community mental health services
- Complex needs management
- Learning disability understanding
- Non-Violent restraint use
- Counselling proficiency
- Culture sensitivity
- Medication Administration
- Confidentiality maintenance
- Mental health awareness
- Crisis intervention techniques
- Safeguarding vulnerable adults
- De-escalation methods
- Personal care assistance
- CPR certified
- Mental health first aid
- Microsoft Word
- Independent living care
- Client-Centred approach
- Respect for diversity
- Good interpersonal skills
- Good grasp of English Language
- Patience
- Fast Learner
- Good listener
- Customer service
- Organisational skills
- Microsoft Office
- Communication skills
- Leadership
- Administrative experience
- Personal Care
Work history
Mental Health Care Support Worker
InTrust Care Ltd.
Milton Keynes, Buckinghamshire
2021.12 - 2026.09
- Supported individuals with special needs and learning disabilities through daily care routines.
- Enabled access to local community activities using person-centred support planning.
- Assisted with personal care tasks, hygiene, and comfort needs throughout the day.
- Administered medication using prescribed instructions and followed agreed medication records.
- Provided mental health and social care support aligned with care plans.
- Maintained safety while individuals take part in chosen activities of daily life.
- Encouraged independence by supporting decisions, routines, and skills practice daily.
- Supported complex care needs and responded to behaviour challenges with calm strategies.
- Contributed to team meetings, enhancing collaboration and improving service delivery.
- Performed regular check-ins on patients, maintaining accurate records of their progress.
- Maintained a safe and clean environment to promote health and prevent infection.
- Provided emotional support to patients, enhancing their mental wellbeing.
- Collaborated with other healthcare professionals for comprehensive patient care.
- Escorted patients on outings, encouraging socialisation and community integration.
- Responded swiftly during crisis situations, ensuring safety of all involved.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Assisted clients to achieve personal and treatment-related goals.
- Monitored patients' conditions, taking pulse and weight.
Care Assistant
Roses Home Care Ltd.
Luton, Bedfordshire
2019.05 - 2021.10
- Assist with personal care using agreed toileting routines daily.
- Prepare meals and drinks, supporting safe eating and hydration routines.
- Provide social sitting support and active companionship during daily care.
- Assisted in daily living activities for enhanced patient comfort.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Collaborated with healthcare team for effective patient care delivery.
- Respected privacy and dignity of each resident during provision of care services.
Daycare Supervisor
Christopher Bernard Preschool
Mount Greenan, Saint Vincent and the Grenadines
2006.09 - 2008.07
- Plan and supervise day-to-day daycare and nursery activities.
- Manage administrative documents and keep records current.
- Support and manage daycare staff for smooth daily operations.
- Liaise with managers and parents to coordinate care updates.
- Assist with daycare activities whenever support is required.
- Plan and carry out daycare projects for upkeep and teaching.
- Oversee, assist with, and approve lesson plans and activity schedules.
- Support office staff with administrative duties to keep work flowing.
- Oversee general daycare activities and support parents and teachers.
- Supported team by demonstrating respect and willingness to help.
Day Care Assistant
Christopher Bernard Preschool and Nursery
Mount Greenan, Saint Vincent and the Grenadines
2004.06 - 2006.07
- Plan and prepare lesson plans
- Assist with preparing and carrying out daycare activities
- Supervise children in a classroom setting and assist with teaching and learning activities.
- Toileting support
- Personal care support
- Enhanced children's social development by facilitating group activities and interactive games.
- Coordinated art projects to foster creativity amongst toddlers whilst honing their fine motor skills.
- Participated in parent-teacher meetings providing insights on child's overall growth and areas of improvement.
- Provided a nurturing environment for toddlers by creating age-appropriate learning activities.
- Participated in fire drills and evacuation procedures, ensuring compliance with health and safety regulations.
- Promoted early literacy with storytime sessions and guided reading activities.
- Created a clean and healthy environment by maintaining hygiene standards within the daycare centre.
- Facilitated nap times, promoting restful sleep and daily routine adherence among young attendees.
Education
GCSEs - Secondary leavers certificate
Florence Springer Memorial Secondary
Government Hill, Bridgetown, Barbados 09/1988 - 07/1994
NVQ Level 3 - Counselling Studies
The Bedfordshire Center For Therapeutic Studies
Bedford 02/2024 - 12/2024
NVQ Level 1 - Mental Health Care Worker
Herefordshire, Ludlow and North Shropshire College
Hereford 01/2022 - 04/2022
NVQ Level 2 - Counselling skills
Central Bedfordshire College
Bedford 02/2023 - 12/2023
Diploma of Higher Education - Counselling and psychotherapy
Convergence College of Psychotherapy
Milton Keynes 06/2025 -
Affiliations
- Traveling
- Creative Arts and craft
- Jewelry making
- Crochet
- Music
- Cooking
- Exploring Nature and walking
- Photography
Certification
Certified:
Adult and Youth Mental Health First Aider
Association Member of MHFA England
Mental Health Care Worker
PMVA (prevention and management of violence and aggression) certified
CPCAB Level 2 and 3 in counselling Skills and Theory
Student Body Member of CPFI
Languages
English
Native
Spanish
Elementary
References
References available upon request.
Timeline
Mental Health Care Support Worker
InTrust Care Ltd.
2021.12 - 2026.09
Care Assistant
Roses Home Care Ltd.
2019.05 - 2021.10
Daycare Supervisor
Christopher Bernard Preschool
2006.09 - 2008.07
Day Care Assistant
Christopher Bernard Preschool and Nursery
2004.06 - 2006.07
Diploma of Higher Education - Counselling and psychotherapy
Convergence College of Psychotherapy
06/2025 -
NVQ Level 2 - Counselling skills
Central Bedfordshire College
02/2023 - 12/2023
NVQ Level 3 - Counselling Studies
The Bedfordshire Center For Therapeutic Studies
02/2024 - 12/2024
NVQ Level 1 - Mental Health Care Worker
Herefordshire, Ludlow and North Shropshire College
01/2022 - 04/2022
GCSEs - Secondary leavers certificate
Florence Springer Memorial Secondary
09/1988 - 07/1994