Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Aigerim Kaptagayeva

Aigerim Kaptagayeva

Project Manager
Prague

Summary

Resourceful, motivated, and proactive professional with over 7 years of cross-industry experience. Strong foundation in administrative and tech coordinations, project execution, and people-first leadership. Fully energized and ready to take on the next professional chapter after a dedicated maternity break.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Senior Associate Advisor

Conduent
06.2019 - 01.2022
  • Delivered expert-level technical support to Apple customers across macOS, iOS, and Apple services, resolving complex hardware, software, and account-related issues.
  • Worked closely with engineering teams to troubleshoot and resolve device faults, software bugs, and operating system issues.
  • Managed technical escalations by accurately documenting cases, preparing detailed reports, and ensuring smooth handovers to senior engineers for resolution.
  • Provided mentoring and training to junior support agents, contributing to team skill development and improved resolution times.
  • Provided resolutions to customers financial issues including appeasements, product replacement and service center resolutions.
  • Consistently exceeded KPIs for customer satisfaction, case handling time, and solution accuracy. Top 3 performer across 4 teams.
  • Supported internal documentation improvements and suggested workflow enhancements for operational efficiency.


Senior Project manager

Astana EXPO - 2017
01.2017 - 02.2019
  • Led full-cycle coordination of large-scale international exhibitions, overseeing planning, administration, budgeting, and execution.
  • Coordinated over 500 international and local volunteers for a large-scale exhibition, overseeing recruitment, onboarding, scheduling, and daily task management.
  • Managed all logistical arrangements including accommodation, meals, transportation, and uniform distribution in alignment with event requirements.
    Worked under high-pressure conditions and strict deadlines, resolving logistical challenges swiftly to ensure flawless execution.
  • Oversaw vendor relationships and negotiated service contracts, ensuring full legal compliance and cost-efficiency across all project areas.
  • Delivered a structured, well-supported volunteer program that contributed significantly to the exhibitions operational success.
  • Coordinated with cross-functional internal teams and management, aligning expectations and maintaining efficient workflow from planning to final delivery.


HR Manager

Nazarbayev University , School of Medicine
05.2015 - 12.2016
  • Managed all core HR operations for a team of 79 academic and administrative staff, supporting full employee life cycle from recruitment to offboarding.
    Functions included: recruitment, onboarding, training, performance management for academic staff, relocation and visa support.
  • Administered compensation, benefits, and leave management, ensuring compliance with labor law and sector-specific regulations.
  • Supported faculty hiring processes in compliance with academic accreditation standards and institutional policies.
  • Oversaw employee relations, conflict resolution, and HR policy implementation, promoting a positive and compliant work environment.
  • Maintained accurate HR records and ensured data protection and confidentiality across all personnel files and systems.
  • Collaborated with department heads to assess workforce needs, manage staffing budgets, and forecast future HR requirements.
  • Ensured compliance with national employment laws, health and safety regulations, and institutional governance standards.

Education

Bachelor of Arts - Public Administration

LUCT
04.2001 -

Master of Arts - Human Resources Management

LUCT
04.2001 -

Skills

  • Strong ability to present complex information clearly and effectively
  • Excellent written and verbal communication across all organizational levels
  • Diplomatic, culturally aware, and highly adaptable in diverse environments
  • Experienced in drafting both narrative and financial project reports
  • Skilled in team supervision, staff training, and cross-functional collaboration
  • Technically proficient in macOS, Microsoft Office, 1C, Directum, and Core

Additional Information

Do not require visa support.

Timeline

Senior Associate Advisor

Conduent
06.2019 - 01.2022

Senior Project manager

Astana EXPO - 2017
01.2017 - 02.2019

HR Manager

Nazarbayev University , School of Medicine
05.2015 - 12.2016

Bachelor of Arts - Public Administration

LUCT
04.2001 -

Master of Arts - Human Resources Management

LUCT
04.2001 -

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Aigerim Kaptagayeva Project Manager