Aidan Wills
Norwich,Norfolk
Summary
Dynamic and results-driven professional with extensive experience leading teams in high-pressure outdoor environments, both on land and at sea. Skilled in training delivery, safety management, and team development, with a strong foundation in safeguarding and conflict resolution. Passionate about supporting individual and group growth through engaging, hands-on learning experiences. Seeking to transition into a Learning & Development role where I can leverage my expertise to design and deliver impactful training programs, support instructor development, and foster a culture of continuous improvement. Experienced in providing 1:1 coaching and group facilitation to enhance performance and engagement.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work history
Outdoor Activity Manager
P&O Cruises
Norwich
2022.11 - 2025.07
- Managed and supervised a team of 7 staff members in the outdoor activities department, ensuring smooth operations, high standards of safety, and effective teamwork.
- Implemented safety protocols and conducted regular risk assessments for outdoor activities, ensuring compliance with health and safety regulations.
- Developed and delivered training programs for new and existing staff on activity-specific skills, safety measures, and emergency procedures.
- Conducted regular team meetings and performance reviews to assess staff performance and provide ongoing feedback and development opportunities.
- Led and facilitated disciplinary hearings and actions, ensuring fair and consistent application of company policies.
- Acted as the primary point of contact for team members, resolving conflicts and addressing concerns in a timely and professional manner.
- Developed safeguarding policies and procedures, ensuring the safety and well-being of clients and staff in outdoor activity settings.
- Coordinated scheduling, staffing, and resource allocation for all outdoor activities, optimizing team efficiency.
Outdoor activity instructor
EatonVale
Norwich, Norfolk
2021.03 - 2022.10
- Delivered first aid assistance to participants, prioritising well-being at all times.
- Facilitated adventure sports such as rock climbing and canoeing, ensuring strict adherence to safety guideline.
- Conducted risk assessments, ensuring safe outdoor adventures.
- Maintained professional development through continuous industry-related training and qualifications update sessions in order to provide the best possible service to clients.
Outdoor activity apprentice
Kingswood
Bembridge, Isle of Wight
2019.02 - 2020.02
- Undertook additional responsibilities willingly, displaying commitment towards job role.
- Took initiative in learning new techniques, leading to improved performance.
- Maintained clean and safe working environment, enhancing overall efficiency.
Education
GCSEs -
City College Norwich
Norwich 2016.09 - 2019.02
NVQ Level 2 - Outdoor Activity Instructor
Kingswood
All Over Uk 2019.02 - 2019.10
Safeguarding Children - undefined
Norfolk Safeguarding Children Partnership
2022.07 - 2025.07
IAPA Ropes Instructor & Rescues - undefined
Hockant
2022.11 - 2025.07
NPLQ - undefined
2022.12 - 2025.07
Skills
- Leadership skills
- Training and development
- Problem solving
- IT proficiency
- Event planning
- Process reviews and overhauls
Accomplishments
- Guest Support Recognition: Successfully assisted a guest during an unexpected debarkation from the ship having to join them in another country not knowing when I would join back.
- Instructor Development Excellence: Recognized for outstanding contributions to the training and development of outdoor instructors. Delivered impactful 1:1 coaching and group sessions focused on climbing, watersports, and adventure safety, significantly improving team performance and confidence.
Timeline
NPLQ - undefined
2022.12 - 2025.07
Outdoor Activity Manager
P&O Cruises
2022.11 - 2025.07
IAPA Ropes Instructor & Rescues - undefined
Hockant
2022.11 - 2025.07
Safeguarding Children - undefined
Norfolk Safeguarding Children Partnership
2022.07 - 2025.07
Outdoor activity instructor
EatonVale
2021.03 - 2022.10
Outdoor activity apprentice
Kingswood
2019.02 - 2020.02
NVQ Level 2 - Outdoor Activity Instructor
Kingswood
2019.02 - 2019.10
GCSEs -
City College Norwich
2016.09 - 2019.02