Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Aidan Wills

Norwich,Norfolk

Summary

Dynamic and results-driven professional with extensive experience leading teams in high-pressure outdoor environments, both on land and at sea. Skilled in training delivery, safety management, and team development, with a strong foundation in safeguarding and conflict resolution. Passionate about supporting individual and group growth through engaging, hands-on learning experiences. Seeking to transition into a Learning & Development role where I can leverage my expertise to design and deliver impactful training programs, support instructor development, and foster a culture of continuous improvement. Experienced in providing 1:1 coaching and group facilitation to enhance performance and engagement.

Overview

6
6
years of professional experience
11
11
years of post-secondary education

Work history

Outdoor Activity Manager

P&O Cruises
Norwich
11.2022 - 07.2025
  • Managed and supervised a team of 7 staff members in the outdoor activities department, ensuring smooth operations, high standards of safety, and effective teamwork.
  • Implemented safety protocols and conducted regular risk assessments for outdoor activities, ensuring compliance with health and safety regulations.
  • Developed and delivered training programs for new and existing staff on activity-specific skills, safety measures, and emergency procedures.
  • Conducted regular team meetings and performance reviews to assess staff performance and provide ongoing feedback and development opportunities.
  • Led and facilitated disciplinary hearings and actions, ensuring fair and consistent application of company policies.
  • Acted as the primary point of contact for team members, resolving conflicts and addressing concerns in a timely and professional manner.
  • Developed safeguarding policies and procedures, ensuring the safety and well-being of clients and staff in outdoor activity settings.
  • Coordinated scheduling, staffing, and resource allocation for all outdoor activities, optimizing team efficiency.

Outdoor activity instructor

EatonVale
Norwich, Norfolk
03.2021 - 10.2022
  • Delivered first aid assistance to participants, prioritising well-being at all times.
  • Facilitated adventure sports such as rock climbing and canoeing, ensuring strict adherence to safety guideline.
  • Conducted risk assessments, ensuring safe outdoor adventures.
  • Maintained professional development through continuous industry-related training and qualifications update sessions in order to provide the best possible service to clients.

Outdoor activity apprentice

Kingswood
Bembridge, Isle of Wight
02.2019 - 02.2020
  • Undertook additional responsibilities willingly, displaying commitment towards job role.
  • Took initiative in learning new techniques, leading to improved performance.
  • Maintained clean and safe working environment, enhancing overall efficiency.

Education

GCSEs -

City College Norwich
Norwich
09.2016 - 02.2019

NVQ Level 2 - Outdoor Activity Instructor

Kingswood
All Over Uk
02.2019 - 10.2019

Safeguarding Children - undefined

Norfolk Safeguarding Children Partnership
07.2022 - 07.2025

IAPA Ropes Instructor & Rescues - undefined

Hockant
11.2022 - 07.2025

NPLQ - undefined

12.2022 - 07.2025

Skills

  • Leadership skills
  • Training and development
  • Problem solving
  • IT proficiency
  • Event planning
  • Process reviews and overhauls

Accomplishments

  • Guest Support Recognition: Successfully assisted a guest during an unexpected debarkation from the ship having to join them in another country not knowing when I would join back.
  • Instructor Development Excellence: Recognized for outstanding contributions to the training and development of outdoor instructors. Delivered impactful 1:1 coaching and group sessions focused on climbing, watersports, and adventure safety, significantly improving team performance and confidence.

Timeline

NPLQ - undefined

12.2022 - 07.2025

Outdoor Activity Manager

P&O Cruises
11.2022 - 07.2025

IAPA Ropes Instructor & Rescues - undefined

Hockant
11.2022 - 07.2025

Safeguarding Children - undefined

Norfolk Safeguarding Children Partnership
07.2022 - 07.2025

Outdoor activity instructor

EatonVale
03.2021 - 10.2022

Outdoor activity apprentice

Kingswood
02.2019 - 02.2020

NVQ Level 2 - Outdoor Activity Instructor

Kingswood
02.2019 - 10.2019

GCSEs -

City College Norwich
09.2016 - 02.2019
Aidan Wills