Summary
Overview
Work History
Education
Skills
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Custom
Affiliations
Certification
Accomplishments
Timeline
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Aidan McWhinney

Belfast,Antrim

Summary

A highly skilled professional with expertise in time management, strong written communication, and social media navigation. Demonstrates exceptional problem-solving abilities and extensive product knowledge, complemented by sales expertise and proficiency in Microsoft Office. Adept in B2B marketing and Photoshop, aiming to leverage these skills to drive business growth and innovation.

Accomplished Customer Service Representative of three years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Customer service representative

SnappySnaps
Ballymena, Antrim
01.2021 - Current
  • Company Overview: Snappy Snaps is the number 1 photo printing retailer in the UK, offering personalised photo products, custom framing, and gifts. Known for great customer service and innovation, it supports personal and business clients while promoting teamwork and professional growth.
  • I've developed strong communication abilities, enabling me to assist foreign customers with language barriers effectively.
  • My role has also enhanced my teamwork skills, as I collaborate closely with colleagues to improve operational efficiency.
  • Through this experience, I have learned the importance of patience, adaptability, and attention to detail in delivering exceptional service, preparing me for future managerial responsibilities.
  • Contributed to blog content creation, raising brand profile among the target audience.
  • My colleagues and I try weekly to achieve a sales target to beat the previous year's numbers to activate a bonus.
  • Analysed sales data, contributing to improved product positioning strategies.
  • Taking on multiple customers at once, ensuring the timely delivery of all tasks.

Education

Diploma of Higher Education - Business Studies

Ulster University
Belfast
09.2023 - 04.2027

AS Level - ICT, Construction, Environmental technology

St. Patrick's college
Ballymena
09.2021 - 05.2023

GCSEs -

St. Patrick's College
Ballymena
09.2019 - 05.2021

Skills

  • Time-Management prowess
  • Strong written communication
  • Social media navigation
  • Problem-solving
  • Product knowledge
  • Sales expertise
  • Microsoft Office
  • B2B Marketing
  • Photoshop knowledge

Custom

  • Socialising with friends and family
  • Staying active at the gym
  • Watching movies
  • Football
  • Cars
  • Cooking
  • Music appreciation

Affiliations

  • GYM
  • Football
  • Socialising
  • Watching Movies
  • Cooking
  • Cars

Certification

Photo specialist/professional

UK Driving License



Accomplishments

    During my time in St. Patrick's College, I received many awards, including the Rogers Shield, Athlete of the Year, and Highest Scoring Maths Student of the Year.

    I have numerous awards for my sporting teams, including Gaelic, track and field events, Basketball, Football, and came second in a triathlon.

Timeline

Diploma of Higher Education - Business Studies

Ulster University
09.2023 - 04.2027

AS Level - ICT, Construction, Environmental technology

St. Patrick's college
09.2021 - 05.2023

Customer service representative

SnappySnaps
01.2021 - Current

GCSEs -

St. Patrick's College
09.2019 - 05.2021

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Aidan McWhinney