Talya Hess-Rodrigues
London
Summary
Driven team worker with experience in various types of employment. Adaptable to any situation, and always looking to learn more and gain more experience. Reliable and comfortable with working under pressure. I have a positive attitude, and can work in both team and independent situations. However, I love working with people and always seek out positions that allow me to spend my shift talking to coworkers or clients.
I am triple vaccinated against COVID-19
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
3 Brewers
09.2023 - 06.2024
- Developed my ability to multitask and complete various tasks efficiently even when busy or when the tasks are not necessarily related but needed to be done.
- Further strengthened my interpersonal skills and my ability to interact professionally and efficiently with colleagues, customers, and vendors.
- Worked hard to support my colleagues and pull my weight during difficult or busy shifts without compromising service provided to my own customers.
- Benefited from a more teamwork-oriented work environment, and became capable of anticipating ways to support or avoid adding to the workload of other team members, even those in different positions (such as bartenders or kitchen staff)
Server
Back To Brooklyn
06.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adapted to a completely unfamiliar context of serving, having previously worked in a small restaurant near a campus.
- Continuously requested and acted upon feedback in order to improve my performance.
- Cultivated warm relationships with customers from the outset in order to improve customer experience.
Server/Bartender
No F*rks Given
09.2022 - 09.2023
- Kept work areas clean, organized and safe to promote efficiency and safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Performed whatever role (bartender, kitchen staff, or server) was needed.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Au-Pair
Private
05.2022 - 07.2022
- Assisted with housework such as laundry and cooking.
- Developed bilingual abilities in French through immersive conversation and activities.
- Instructed children in the French language while caring for them.
- Kept children's areas neat and clean.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Planned and guided age-appropriate tasks like reading, crafts and outdoor activities.
Bakery - Customer Service Associate
Farm Boy
01.2022 - 04.2022
- Ensured that the floor was always fully stocked
- Ensure that the floor was always fully stocked
- Baked and moved product according to needs
- Helped customers with various requests
- Maintained aesthetic cleanliness of my section
Hostess
Back to Brooklyn
09.2021 - 01.2022
- Organised and scheduled reservations for 100+ customers a day
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Documented reservations and communicated changes to guests.
- Informed servers of newly seated parties for speedy service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Digital Marketing Associate
MAWAZO Marketing
06.2016 - 09.2021
- Developed improved digital content for website and social media platforms.
- Managed and developed new content for company website, app and social media platforms.
- Delivered required work according to due dates and pre-set schedules.
- Worked with the client to ensure all needs were met.
- Handled data quickly and efficiently, while ensuring all information was accounted for.
- Wrote and published content for websites and digital marketing campaigns.
Camp Counsellor
Camp White Pine
06.2021 - 08.2021
Crew Member
McDonald's
06.2019 - 06.2021
Tutor
Self-Employed
09.2017 - 09.2020
Team Member
Tim Hortons
01.2018 - 09.2018
Education
Bachelor of Arts - Second Language Teaching (French Immersion Stream)
University of Ottawa
Ottawa, ON05.2024
St. Jean Baptiste De La Salle
Rouen, France06.2019
High School Diploma -
Assumption Secondary School
Burlington, ON06.2020
Skills
- Interpersonal relations
- Ability to work in teams
- Communication skills
- Critical thinking and creative problem solving
- Adaptability
- Initiative and problem-solving abilities
- Customer service and assistance
- Cool Under Pressure
- Team Player
- Sociable and outgoing
Languages
English - Native speaker
French - Proficient speaker
Certification
Ontario Smart Serve - Nov 2020
TEFL - Jan 2021
Extracurriculars
Counsellor
Dec 2012 - Mar 2020
I also volunteered as a counsellor for various Scouts camps after 2015, where my responsibilities included:
- Keeping children occupied and safe
- Helped organize activities
- Helping with setting up and cleaning up
- Making sure all emergency supplies were accessible and up to date and guidelines
Piano
- Over ten years of piano lessons
- Studied under the Royal Conservatory curriculum
Burlington Teen Tour Band
- Performed at the 75th anniversary of Pearl Harbor
- Trusted with and cared for my instrument
- Followed expectations of uniformity, keeping time, and maintaining a clean and proper uniform
Fundraising
- I have organized different fundraisers over the years for multiple causes
- In elementary school I held a bake sale that earned enough revenue to buy a well in Africa
- In grade 9 I sold handmade bracelets and baked goods and raised $750 for the 15 by 15 charity organization
- In grade 10 I held various fundraisers to help finance my year abroad, earning the money that made the experience possible
Timeline
Server
3 Brewers
09.2023 - 06.2024
Server
Back To Brooklyn
06.2023 - 06.2024
Server/Bartender
No F*rks Given
09.2022 - 09.2023
Au-Pair
Private
05.2022 - 07.2022
Bakery - Customer Service Associate
Farm Boy
01.2022 - 04.2022
Hostess
Back to Brooklyn
09.2021 - 01.2022
Camp Counsellor
Camp White Pine
06.2021 - 08.2021
Crew Member
McDonald's
06.2019 - 06.2021
Team Member
Tim Hortons
01.2018 - 09.2018
Tutor
Self-Employed
09.2017 - 09.2020
Digital Marketing Associate
MAWAZO Marketing
06.2016 - 09.2021
Ontario Smart Serve - Nov 2020
TEFL - Jan 2021
Bachelor of Arts - Second Language Teaching (French Immersion Stream)
University of Ottawa
St. Jean Baptiste De La Salle
High School Diploma -
Assumption Secondary School
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