Summary
Overview
Work History
Education
Skills
Affiliations
VOLUNTEER EXPERIENCE
Languages
Timeline
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Aida Negm

Aida Negm

KENT,UK

Summary

Detail-oriented professional with expertise in MS Word, Google Docs, MS Excel, and Google Sheets, complemented by proficiency in Adobe Photoshop and Illustrator. Demonstrates strong interpersonal communication and conflict resolution skills, with a proven ability to adapt to dynamic environments. Experienced in utilising Atlassian Jira and Confluence for project management and CRM systems for customer relationship management. Committed to leveraging technical skills and adaptability to drive organisational success.

Overview

8
8
years of professional experience
2021
2021
years of post-secondary education

Work History

Seasonal Online Assistant

Sainsburys
Westwood Cross
11.2024 - 12.2024
  • Primary responsibility involved assisting with picking online orders, alongside additional tasks such as stocking shelves, clearing empty boxes, and providing customer support in the store.
  • Worked closely with other team members, fostering a positive work environment.

Co-founder / Digital Artist

StickerMania.eg
Cairo, EG
08.2020 - 02.2023
  • Creating artwork for new sticker designs
  • Coordinating printing the stickers with professional printing services
  • Responding to customer order queries via social media
  • Packing and coordinating order shipments with courier services
  • Maintaining stock records

Customer Service Agent & Tech Support

Vodafone Ireland VOIS
Cairo
03.2022 - 08.2022
  • Taking customer calls from Ireland regarding Landlines, Home internet and TV services
  • Extended technical troubleshooting for home broadband and TV services
  • Running tests, logging faults with third parties(SIRO/eir), scheduling engineer visits
  • Escalating calls where necessary to internal departments in order to resolve customer issues (whether technical or billing disputes, etc.)
  • Customer retention responsibilities including bill credit/contract renewals
  • Adhoc training and support for other team members

Customer Service Agent

Teleperformance
Cairo
07.2018 - 10.2018
  • Phone line customer care
  • Email customer support and troubleshooting
  • Flight reservations

Admin Assistant

Egyheart
Cairo
11.2016 - 12.2017
  • Taking phone calls, handling client queries, scheduling appointments
  • Digitising customer data from source documents to a tight schedule
  • Reviewing data for errors or missing information and sourcing the correct data
  • Generating/updating reports, performing backups and following storage system
  • Scanning and printing documents as needed for physical backups
  • Handling confidential patient information, in accordance with data security policies
  • Ensuring proper use of office/medical equipment and addressing any malfunctions

Education

Bachelor's degree - Management Information Systems (MIS)

Modern Academy
Maadi, EG

Skills

  • MS Word
  • Google Docs
  • MS Excel
  • Google Sheets
  • MS PowerPoint
  • Google Slides
  • Adobe Photoshop
  • Adobe Illustrator
  • Atlassian Jira
  • Atlassian Confluence
  • CRM
  • Hardworking
  • Adaptable
  • Interpersonal communication
  • Conflict resolution

Affiliations

  • Reading
  • Drawing and Painting
  • Video games

VOLUNTEER EXPERIENCE

Volunteered at C.A.R.T. (Cairo Animal Rescue Team) & ESMA (Egyptian Society for Mercy to Animals)
Cairo, Egypt | 2013 – 2016

  • Provided care, support, and rehabilitation to rescued animals.
  • Assisted with shelter operations, fundraising events, and community outreach initiatives.
  • Promoted animal welfare awareness across local and online platforms.


Volunteered at Bedayaa for Human Rights and Inclusion Advocacy Initiative
Egypt & Sudan | 2012-2017

  • Supported individuals facing personal and legal challenges related to human rights issues.
  • Assisted with case management, community support services, and resource referrals.
  • Contributed to awareness and advocacy campaigns promoting equality and inclusion.

Languages

English
Fluent
Arabic
Native

Timeline

Seasonal Online Assistant

Sainsburys
11.2024 - 12.2024

Customer Service Agent & Tech Support

Vodafone Ireland VOIS
03.2022 - 08.2022

Co-founder / Digital Artist

StickerMania.eg
08.2020 - 02.2023

Customer Service Agent

Teleperformance
07.2018 - 10.2018

Admin Assistant

Egyheart
11.2016 - 12.2017

Bachelor's degree - Management Information Systems (MIS)

Modern Academy

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Aida Negm