Aicha Prazeres
London
Summary
Enthusiastic and dedicated travel agent. Proficient in creating personalized travel itineraries and delivering exceptional customer service. Seeking to utilize my skills and expertise to provide clients with unforgettable travel experiences.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work history
Independent Travel Agent
ELA FLY LIMITED
London
04.2023 - Current
- Collaborated with clients to understand their travel preferences, interests, and budget constraints, resulting in the creation of tailor-made travel itineraries and packages.
- Conducted thorough research on destinations, accommodation options, transportation, and activities to ensure the highest level of customer satisfaction.
- Managed travel bookings, including flights, hotels, tours, car rentals, and travel insurance, using industry-leading booking platforms and reservation systems.
- Stayed up-to-date with the latest travel trends, destination information, and industry regulations to provide clients with accurate and timely advice.
- Assisted clients in resolving any travel-related issues, such as flight delays, cancellations, or changes, ensuring a smooth travel experience throughout their journey.
- Developed and maintained strong relationships with clients to understand their changing travel needs and preferences, resulting in repeat business and long-term client loyalty.
- Implemented marketing strategies, including social media campaigns and email newsletters, to attract new clients and promote travel packages and promotions.
- Collaborated with travel partners, hotels, airlines, and tourism boards to organize familiarization trips and destination events, enhancing product knowledge and customer experience.
Online Travel Consultant
MILHAS DREAMS
Lisboa, Portugal
02.2022 - 01.2023
- Assisted clients with travel arrangements, including flights, accommodations, tours, and travel insurance.
- Developed strong relationships with clients and vendors to ensure smooth and hassle-free travel experiences.
- Organized group travel arrangements, coordinating with multiple parties to ensure seamless logistics.
- Participated in industry events and trade shows to expand the network and gain insights into emerging travel opportunities.
Education
Bachelor of Business Administration - Administration
Universidade Estadual Do Rio De Janeiro
Rio de Janeiro, Brazil 08.2008 - 12.2011
Skills
- Excellent knowledge of various travel destinations, cultures, and visa requirements
- Strong customer service and interpersonal skills, able to communicate effectively with diverse clients
- Proficient in travel booking platforms and reservation systems
- Exceptional attention to detail, ensuring accuracy in travel arrangements
- Time management and organizational skills to handle multiple clients and bookings simultaneously
- Problem-solving abilities to address travel-related issues and emergencies effectively
Languages
English
Advanced
Portuguese
Native
French
Advanced
Spanish
Upper intermediate
Timeline
Independent Travel Agent
ELA FLY LIMITED
04.2023 - Current
Online Travel Consultant
MILHAS DREAMS
02.2022 - 01.2023
Bachelor of Business Administration - Administration
Universidade Estadual Do Rio De Janeiro
08.2008 - 12.2011
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