Summary
Work History
Education
Skills
Hobbies and interests
Accomplishments
Timeline
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Natalie Francis

Wrexham,Wrexham

Summary

Travel Industry Professional experienced in crafting tailored travel itineraries and ensuring customer satisfaction through effective communication and problem resolution. Contributed to successful marketing efforts and consistently met business targets by leveraging extensive knowledge of booking platforms and suppliers. Committed to professional development and embracing new training opportunities within the travel sector.

Work History

Independent Travel Agent

One Travel Club
Manchester, England
01.2026 - 07.2026
  • Balanced customer requirements and budgets with travel goals and industry trends to create tailored travel packages.
  • Planned and coordinated all travel for clients based on budgets, departure times and travel needs.
  • Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately worldwide and within the UK.
  • Executed social media marketing strategies across multiple platforms to enhance brand visibility and engage potential clients.
  • On a daily basis followed required, upto date training regulations across all relevant areas & suppliers within the travel industry ,attending both online & in person event training to advance
  • Responsible for creating & reaching all target deadlines

Marketing Associate

Planet Marketing
london, England
01.2026 - 07.2026
  • Developed and implemented marketing campaigns tailored to target demographics, significantly increasing brand awareness.
  • Built productive relationships with marketing networks through effective communication and interpersonal skills.
  • Created and implemented high-performing social media marketing campaigns, increasing engagement and social interaction.
  • Organised and executed promotional events, enhancing brand visibility and fostering community relationships.
  • Provided training and support to new marketing team members, fostering a collaborative and productive work environment.
  • Advised business clients on best mix of products for maximum sales and consumer engagement.
  • Spearheaded rebranding initiatives, successfully repositioning the brand in a competitive market.
  • Coordinated with external agencies to produce marketing materials, ensuring brand consistency across all mediums.
  • Participated in brainstorming sessions for creative marketing initiatives, contributing innovative ideas.
  • Tailored marketing messages for different channels, including print, online, and social media, to maximise audience engagement.
  • Collaborated with sales teams to align marketing strategies with sales objectives, resulting in a 20% quarterly sales increase.
  • Expanded potential customer base through tactical social media advertising and focused outreach initiatives.
  • Managed social media platforms, creating engaging content that boosted followers by 30% within six months.
  • Managed social media platforms, creating engaging content to foster community interaction and support.
  • Assisted in developing marketing campaigns that increased brand awareness and customer engagement.
  • Liaised with suppliers and vendors to negotiate prices and secure promotional materials.
  • Created customer awareness of goods, services and special promotions with creative advertising strategies.
  • Wrote copy for advertisements, email communications and media used in advertising.
  • Assisted in the coordination of trade shows and exhibitions, enhancing brand visibility and networking opportunities.
  • Constantly monitored market trends and digital media developments, evolving campaign creation and delivery techniques.

Education

Certificate of Higher Education - Travel Industry

Inteletravel University
wrexham
2026

Skills

  • Travel itinerary development
  • Travel coordination
  • Travel sales
  • Travel documentation preparation
  • Tour planning expertise
  • Passport and visa regulations
  • Computer reservations systems
  • Travelport Global Distribution System (GDS)
  • Ticket selling system
  • Leisure travel
  • Client relationship management
  • Customer orientation
  • Customer engagement techniques
  • Sales expertise
  • Sales techniques
  • Marketing campaign execution
  • Digital marketing strategies
  • Social media marketing
  • Brand visibility enhancement
  • Creative content creation
  • Promotional material procurement
  • Market trend analysis
  • Target audience analysis
  • Communication strategy
  • Cross-functional collaboration
  • Event coordination
  • Training and support
  • Post-travel feedback management
  • Research
  • Multitasking
  • Effective issue resolution
  • Strong networking
  • Empathy and understanding
  • Patience and resilience
  • Marketing strategies
  • Geographical awareness
  • Holiday coordination
  • Post-travel feedback management
  • Travel sales
  • Geographical awareness

Hobbies and interests

  • Exploring new destinations to advance my travel knowledge
  • Engaging in all new knowledge ,training events within travel industry to progress
  • Attending marketing events

Accomplishments

  • Advanced from In experienced Travel consultant to successful Independent Travel Agent within a short period of time, quickly as a result of dedication to learning & positive hardworking mindset.
  • Achieving,advising & supporting a team of my own within a short period of time to achieve there own goals & success within the travel Industry receiving award recognisition for my work & team building ethic
  • Recognised by management for engaging positive sales behaviours, leading to increased targets being achieved

Timeline

Independent Travel Agent

One Travel Club
01.2026 - 07.2026

Marketing Associate

Planet Marketing
01.2026 - 07.2026

Certificate of Higher Education - Travel Industry

Inteletravel University

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Natalie Francis