Ai Koike
Winchester,Hampshire
Summary
Friendly and customer-focused, with a talent for creating a welcoming atmosphere and ensuring efficient service. Experienced in drink preparation and working in fast-paced environments. Strong communication and teamwork skills, with the ability to quickly adapt to new roles. Ready to bring enthusiasm and dedication to the Bar Staff role.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work history
Bartender / Beverage Staff
Eetoco (Italian Restaurant)
Tokyo, Japan
08.2023 - 09.2024
- Prepared and served a variety of beverages, ensuring quality and consistency.
- Delivered excellent customer service by engaging with guests and addressing requests.
- Maintained cleanliness and organization of the bar, including inventory management.
- Collaborated with kitchen staff to create drink pairings, enhancing the dining experience.
Education
Event Management - Event Management
University of Winchester
Winchester, Hampshire 09.2024 - 05.2027
Skills
- Customer Service
Provided attentive, quick service and met customer needs, ensuring a positive experience at Eetoco - Beverage Knowledge & Cocktail Making
Gained expertise in various drinks, crafting cocktails, and making recommendations based on menu pairings
- Multitasking
Efficiently handled multiple drink orders during busy periods, ensuring smooth operations - Problem-Solving
Quickly resolved customer issues and special requests, ensuring customer satisfaction in high-pressure situations
Languages
English
Intermediate
Japanese
Native
Affiliations
- Travel: I love exploring new places and experiencing different cultures, which broadens my horizons and enriches my understanding of the world.
- Socializing: I enjoy meeting new people and engaging in conversations, which helps me develop strong interpersonal skills valuable in customer service.
References
References available upon request.
Timeline
Event Management - Event Management
University of Winchester
09.2024 - 05.2027
Bartender / Beverage Staff
Eetoco (Italian Restaurant)
08.2023 - 09.2024
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