Ahmed Ibrahim
Tower Hamlets,United Kingdom
Summary
Demonstrates strong interpersonal skills with a focus on enhancing customer satisfaction. Proficient in conflict resolution, team leadership, and effective communication. Committed to leveraging organizational and problem-solving abilities to foster positive customer relationships.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Data processing assistant
Reconome
London, England
01.2025 - 01.2026
- Analysed patterns in large data sets, providing key insights to inform decision-making.
- Prioritised tasks based on urgency and importance, ensuring timely completion.
- Facilitated communication between departments to enhance workflow clarity.
- Managed high volumes of confidential client information while upholding strict privacy standards. Over 90% of sensitive data handled following data protection regulations
Customer service representative
Nation travels Ltd
London, England
01.2024 - 01.2025
- Assisted customers in making informed decisions by providing detailed product information.
- Maintained professional, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Provided warm, positive customer care from arrival to departure, encouraging return visits.
Warehouse assistant
Amazon
08.2020 - 11.2020
- Upheld health and safety regulations, minimising risk in the workplace.
- Operated warehouse machinery to streamline work processes.
- Took on additional responsibilities, showing flexibility and commitment.
- Sorted incoming products for efficient storage and distribution.
Security officer
West ham Football club
East central London
02.2018 - 01.2019
- Prevented unauthorised access through strict compliance with entry protocols.
- Oversaw visitor movements to prevent overcrowding and potential incidents.
- Worked flexible hours, including nights and weekends, to cover all stadium events.
- Utilised conflict resolution skills to address confrontational situations effectively.
Education
Diploma - Access to HE Diploma
Newham College
London, England 08.2019 - 06.2020
GCSEs - Maths, English, Science
First academy
London 09.2017 - 06.2018
Skills
- Time-Management prowess
- Client-Focused approach
- Resilience to stressful situations
- Efficient telephonic etiquette
- Team Leadership
- Relationship Management
- Microsoft Office
- Shipping and receiving
References
References available on request
Accomplishments
A fitness enthusiast who loves working out and taking care of my body.
Certification
Trident Awards Qualification in LASER level 2 working as a door supervisor within the security industry
Languages
English
Native
Arabic
Intermediate
Somalian
Advanced
Timeline
Data processing assistant
Reconome
01.2025 - 01.2026
Customer service representative
Nation travels Ltd
01.2024 - 01.2025
Warehouse assistant
Amazon
08.2020 - 11.2020
Diploma - Access to HE Diploma
Newham College
08.2019 - 06.2020
Security officer
West ham Football club
02.2018 - 01.2019
GCSEs - Maths, English, Science
First academy
09.2017 - 06.2018