Afroza Yusuf
Bolton,Greater Manchester
Summary
Dynamic professional with a diverse skill set encompassing customer service, sales techniques, and logistics analytics. Demonstrates exceptional initiative in achieving sales targets and excels in efficient communication and time management. Proficient in handling complaints and fostering parent-teacher collaboration, with a strong focus on supporting special needs. Bilingual capabilities enhance the ability to manage order processing and shipping effectively. Career aspirations include leveraging creative thinking and team player skills to drive organisational success.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work history
Teaching Assistant Level 2 with SEN / SMSA
Bishop Bridgeman CofE Primary school
Bolton, Greater Mnachester
10.2018 - Current
- Encouraged pupil autonomy through guided independent study initiatives.
- Maintained up-to-date records of pupil progress, tracking individual development effectively.
- Liaised between teachers and parents, maintaining open lines of communication.
- Facilitated active learning environments with engaging teaching aids and resources.
- Participated in parent-teacher meetings to discuss student progress and potential improvements.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
- Prevented student misbehaviour through constant classroom monitoring and prompt interventions.
Sales assistant
Barkat food store
Bolton, greater manchester
10.2015 - 10.2018
- Assisted customers with product selection for optimal satisfaction.
- Delivered exceptional after-sales service, encouraging repeat business.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers in locating specific items to boost satisfaction.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Logistics coordinator
Cash and Carry
India, Bharuch
01.2009 - 01.2010
- Worked closely with sales team to understand demand forecasts.
- Oversaw efficient loading and unloading of goods which reduced damage during transit.
- Instituted a new filing system, improving ease of document retrieval.
- Overcame logistical challenges by creating innovative solutions.
- Addressed customer queries promptly, thereby enhancing customer service ratings.
- Stayed updated on regulations related to import and export activities, ensuring compliance at all times.
- Monitored orders, identifying and communicating status or delays to internal and external stakeholders.
- Communicated with carriers, shipping lines and external haulage contractors.
- Improved operational efficiency through implementing new logistics software.
Nursery Nurse
Rivington Park Independent School and Nursery
Horwich, Bolton
07.2007 - 11.2008
- Coordinated creative learning activities to enhance cognitive abilities in young children.
- Provided detailed daily reports to parents regarding their child's day, ensuring transparency and trust.
- Facilitated nap times as part of routine care duties, contributing to overall wellbeing.
- Administered first aid when required, ensuring prompt attention to injuries or illnesses.
- Enhanced children's social development for improved interaction skills through arranging group activities and playdates.
- Supported individual learning needs of each child by implementing personalised strategies and plans.
- Wrote up regular activity and observations reports, monitoring children's progress and development.
- Facilitated Early Years Foundation Stage (EYFS) learning and play.
Education
GCSEs - 9 B-D
Bolton Muslim Girls School
Bolton 09.1999 - 05.2004
Diploma - Childcare and Education
Preston College
Preston 09.2004 - 05.2006
Skills
- Parent-Teacher collaboration
- Team player
- Creative thinking
- Special needs support
- Sales target achievement
- Initiative taking
- Point of sale expertise
- Bilingual or multilingual
- Complaint handling
- Customer Service
- Complaint management
- Sales techniques
- Logistics analytics
- Time-Management prowess
- Efficient communication
- Time consciousness
- Excel proficiency
- Shipping and receiving
- Order processing
Timeline
Teaching Assistant Level 2 with SEN / SMSA
Bishop Bridgeman CofE Primary school
10.2018 - Current
Sales assistant
Barkat food store
10.2015 - 10.2018
Logistics coordinator
Cash and Carry
01.2009 - 01.2010
Nursery Nurse
Rivington Park Independent School and Nursery
07.2007 - 11.2008
Diploma - Childcare and Education
Preston College
09.2004 - 05.2006
GCSEs - 9 B-D
Bolton Muslim Girls School
09.1999 - 05.2004
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