Summary
Overview
Work history
Education
Skills
Timeline
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AHMED ELGNEED

Hayes ,UNITED KINGDOM

Summary

Results-oriented professional with expertise in communication, leadership, and customer service. Proven ability to excel under pressure while fostering a positive environment. Skilled in precise order taking and meal recommendations, contributing to enhanced customer satisfaction. Dedicated to continuous skill development and achieving growth in customer-centric roles.

Overview

3
3
years of professional experience

Work history

Waiter

Portsmouth, Hampshire
12.2024 - 05.2025
  • Processed over 100 customer transactions per shift, ensuring fast and accurate checkouts.
  • Cut waiting times by efficiently resetting tables, increasing guest turnover during peak hours.
  • Completed side duties such as refilling condiments, maintaining a clean and organised workspace.
  • Improved customer satisfaction by responding promptly to queries and special requests.
  • Relayed customer feedback to management, contributing to service improvement strategies.
  • Coordinated closely with kitchen staff to ensure timely and accurate order delivery.

Coaching Assistant

Samba Soccer
London
06.2024 - 08.2024
  • Built team spirit for 20+ youth athletes by fostering a supportive, inclusive environment focused on mutual respect and collaboration
  • Led weekly bonding sessions, boosting team empathy and cohesion scores by 30% (based on peer surveys)
  • Promoted personal development over competition, contributing to a 25% increase in athletes' self-confidence and resilience
  • Offered personalised 1:1 mentoring and open communication, achieving athlete retention over the training cycle
  • Integrated the latest evidence-based coaching methods into weekly sessions, improving performance and skill progression

Production Runner

14HQ
London
04.2023 - 01.2024
  • Managed daily logistics by updating production logs to track performance metrics and deadlines.
  • Set up machinery and transcriptions for field production and inventory tasks across multiple locations.
  • Handled administrative duties independently, including managing phone communications and relaying messages accurately.
  • Consistently met deadlines and exceeded expectations in high-pressure, fast-paced environments.
  • Organised travel for production teams, reducing logistical issues and improving shoot efficiency.

Coaching Assistant

Brentford Football Community Sports Trust Organisation
London
07.2023 - 08.2023
  • Delivered tailored coaching plans during 2-hour sessions for groups of up to 30 athletes, maintaining high standards in drills and overall development.
  • Led structured warm-ups and cool-downs to reduce injury risk and maximise performance.
  • Prepared and distributed detailed training materials and session plans for athletes and coaching staff.
  • Resolved player conflicts constructively, strengthening team culture and mutual respect.
  • Collaborated with head coach to design and implement effective game strategies.

Waiter/Server/Chef

Pizza Hut
London
07.2022 - 03.2023
  • Built strong communication skills by serving over 100 customers daily in a high-volume, fast-paced environment.
  • Demonstrated flexibility by performing multiple roles in a single shift, including checkout, table service, and mobile order support.
  • Accurately processed payment transactions to ensure smooth customer checkouts.
  • Streamlined operations by assisting with mobile orders and in-store service.
  • Increased customer satisfaction and sales by offering personalised recommendations and highlighting current promotions.
  • Maintained a clean, organised dining area by managing seating and preparing tables efficiently.
  • Resolved customer complaints with professionalism and a positive attitude, ensuring a consistently high standard of service.

Networking Events

KBM HUB
06.2022 - 06.2022
  • Built a strong network of entrepreneurial professionals to advance personal and business goals.
  • Organised networking events and development sessions to foster collaboration and growth.
  • Planned and delivered a high-profile event in partnership with the KBM HUB owner, demonstrating strong organisational and communication skills.
  • Developed lasting relationships with key industry influencers to boost long-term visibility and opportunities.

Education

Bachelor of Science - Economics, Banking and Finance

University of Portsmouth
Portsmouth, POR

A-Levels - Economics, Business and Psychology

Chiswick School

GCSEs -

Douay Martyrs Catholic School

Skills

  • Communication
  • Working Under Pressure
  • Leadership
  • Customer Service
  • Computer Proficiency
  • Work Ethic
  • Collaboration
  • Meal recommendation
  • Precise order taking
  • Positive and approachable

Timeline

Waiter

12.2024 - 05.2025

Coaching Assistant

Samba Soccer
06.2024 - 08.2024

Coaching Assistant

Brentford Football Community Sports Trust Organisation
07.2023 - 08.2023

Production Runner

14HQ
04.2023 - 01.2024

Waiter/Server/Chef

Pizza Hut
07.2022 - 03.2023

Networking Events

KBM HUB
06.2022 - 06.2022

Bachelor of Science - Economics, Banking and Finance

University of Portsmouth

A-Levels - Economics, Business and Psychology

Chiswick School

GCSEs -

Douay Martyrs Catholic School

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AHMED ELGNEED