Summary
Overview
Work history
Education
Skills
References
Timeline
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Ahmed Ameur

Bristol,United Kingdom

Summary

Motivated and tech-savvy customer service professional with hands-on experience across high-demand roles in retail, logistics, and food service. A lifelong Apple enthusiast with deep product familiarity and a passion for delivering outstanding customer experiences. Strong communicator with excellent attention to non-verbal cues, logical problem-solving, and the ability to thrive both independently and in team-based environments. Currently studying Computer Science at the University of Leicester, bringing technical understanding and customer-first thinking to every interaction.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Self-Employed Delivery Driver (Van)

DPD
Bristol
06.2025 - 07.2025
  • Load and organise 100+ parcels daily in a self-devised, systematic order to ensure accurate, efficient, and sequential deliveries.
  • Meet strict delivery windows for residential and business customers under high-pressure conditions.
  • Provide courteous and professional customer service while maintaining a high first-time delivery success rate.
  • Use handheld devices to manage PODs, real-time updates, and route optimisation.

Sales Assistant / Shift Closer

Shell Petrol Station
Downend, Bristol
05.2024 - 10.2024
  • Independently operated the entire site during closing shifts, including customer service, cleaning, stock control, till counts, money drops, and full lock-up of the station.
  • Delivered excellent customer service while ensuring safety, compliance, and operational efficiency.

Trading Assistant

Sainsbury’s
Bristol
04.2019 - 05.2020
  • Delivered efficient customer service, performed stock counts, and helped maintain a clean, organised shop floor.

Education

BSc (Hons) - Computer Science

University of Leicester
09.2022 - 06.2026

Skills

  • Customer Service & Upselling
  • Communication & Active Listening (Verbal and Non-Verbal)
  • Time Management & Organisation
  • Problem Solving & Logical Thinking
  • Ability To Deliver Under High-Pressure
  • Team Collaboration
  • Independent Work
  • Proficiency In Multiple Coding Languages (Python, HTML, Java, CSS)
  • Punctuality & Dependability
  • Apple Product Expertise (iMac, iPhone, MacBook Pro, AirPods)


References

Available upon request.

Timeline

Self-Employed Delivery Driver (Van)

DPD
06.2025 - 07.2025

Sales Assistant / Shift Closer

Shell Petrol Station
05.2024 - 10.2024

BSc (Hons) - Computer Science

University of Leicester
09.2022 - 06.2026

Trading Assistant

Sainsbury’s
04.2019 - 05.2020
Ahmed Ameur