Ahmed Al-Taher

Delivered tailored telecoms solutions (mobile, broadband and device packages) to customers over the phone, consistently meeting and exceeding weekly and monthly sales targets.

• Built rapport quickly by actively listening to customers’ needs, then matching them with the right plans, upgrades and value‑added services.

• Handled high call volumes in a fast‑paced contact centre while maintaining excellent customer satisfaction and first‑contact resolution rates.

• Confidently explained complex product features, tariffs and contract terms in clear, non‑technical language to help customers make informed decisions.

Built long-term relationships with clients, securing loyalty and repeat business.

Conducted diligent follow-ups, ensuring client satisfaction post-sale.

Collaborated with underwriters for precise risk assessment.

Managed policy renewals to ensure continuous coverage.

Evaluated potential risks for appropriate policy recommendation.

Determined financial needs by assessing existing coverage and aligning new

products and services with long-term goals.

Ensured compliance with all relevant regulations during policy negotiation and sale processes.

Conducted risk assessments to enable appropriate insurance cover.

Interpreted complicated insurance documents, simplifying them for client understanding.

Recommended suitable products from a wide range of options to meet client requirements.

Developed new sales leads through networking events and business contacts.

• Managed stock and day-to-day workflow in a busy operational environment with a strong focus on efficiency and deadlines.

• Coordinated tasks across the team to maintain productivity and keep operations running smoothly.

• Worked closely with customers and internal departments to organise the timely movement of goods.

• Helped brief team members on targets and process changes, showing confidence in communication and accountability.

• Maintained high operational standards by identifying issues quickly and responding effectively under pressure.

• Delivered structured lessons to a wide range of individuals, adapting communication style to suit different personalities and ability levels.

• Built trust and rapport with both participants and parents through clear communication and a professional approach.

• Monitored progress, gave constructive feedback, and encouraged clients to remain engaged and committed.

• Maintained a positive, energetic environment while working to high safety and service standards.

• Demonstrated patience, resilience, and confidence when managing multiple priorities in a busy setting.