AHMAD WARDAK
Luton,Bedfordshire
Summary
I am a highly dedicated and motivated individual, committed to providing valuable support to my team. With a strong sense of ambition, I am eager to contribute meaningfully in any role I take on. As a high-performing professional, I excel under pressure, consistently delivering results quickly and accurately. I am adept at meeting deadlines while maintaining a high standard of analysis and insight.
Overview
7
7
years of professional experience
Work history
IT Operation Support Analyst
The Open University
11.2019 - 09.2024
- The Open university
- Providing support and advice where appropriate to users of IT services, systems and responding accordingly to alerts and notifications in line with operational guidelines and procedures
- Responsible for implementation of data patches
- Managing Day Pass access to Live and Test servers in line with authorisation from the Environment Manager or Change Management
- Responsible for ensuring that the
- Knowledge Database is kept up to date
- Progressing any queries from internal business partners via telephone, e-mail, ITSM self-service, and logged requests, where it is out of scope
- Participate in service deployments and upgrades in conjunction with the release team
- To undertake day-to-day responsibility for projects/activities, under the guidance of the Operations
Fraud analyst
TSYS
05.2018 - 08.2019
- Investigates potential credit card fraud cases based on information received from the fraud detection system
- Analyses several aspects of account history, to include payment and transaction history
- Contacts customers and merchants to obtain additional information regarding fraudulent charges
- Assisting with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity.
Customer Service Agent
Luton Airport
03.2018 - 05.2018
- Greeting customers in a courteous manner
- Guiding passengers through airport security and ensure shoes, laptops and belts are removed prior to entering scanning machines
Education
MSc - Cyber security
University of Hertfordshire
2019
BSc - Computer forensic and security
University of Bedfordshire
2018
undefined
Barnfield College
2015
undefined
Luton Sixth Form
2013
Skills
Vmware
Monitoring servers
Responding to incidents and taking actions
Active directory, ITSM ticketing system and creating reports
Progressing queries from internal business partners
Support calls
Training new colleagues
Scheduling Data entry
Documentation and control
Prioritization
Using different Os system such as windows, Linux and Mac
Additional Information
- ADDITIONAL INFORMATION and my own transport.
Timeline
IT Operation Support Analyst
The Open University
11.2019 - 09.2024
Fraud analyst
TSYS
05.2018 - 08.2019
Customer Service Agent
Luton Airport
03.2018 - 05.2018
BSc - Computer forensic and security
University of Bedfordshire
undefined
Barnfield College
undefined
Luton Sixth Form
MSc - Cyber security
University of Hertfordshire
Similar Profiles
Ross BewleyRoss Bewley
Adviser – Students in Secure Environments at The Open UniversityAdviser – Students in Secure Environments at The Open University
Katrina BrayKatrina Bray
Manager: Communications & Engagement at The Open UniversityManager: Communications & Engagement at The Open University
Zamzam OSMANZamzam OSMAN
International Adviser at The Open UniversityInternational Adviser at The Open University
Lily MillerLily Miller
BSc (honours) sport fitness and coaching at The Open UniversityBSc (honours) sport fitness and coaching at The Open University
Zayn EbrahimZayn Ebrahim
Junior accounts assistant at W & Co independent accountantsJunior accounts assistant at W & Co independent accountants