ahmad torgul
Warwick,Warwickshire
Summary
Customer-focused professional with hands-on experience in call handling, complaint resolution, and sales support. Delivers accurate service through effective communication and teamwork, adept at managing peak periods while maintaining a polite and efficient approach. Demonstrates strong multitasking skills and attention to detail, contributing positively to customer satisfaction and team objectives.
Overview
4
4
Languages
4
4
years of professional experience
Work History
Sales Assistant
road buddy ltd
Leamington Spa, warwickshire
01.2025 - 06.2026
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Employed successful sales and upselling techniques to increase average sale amount.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Addressed customer queries via phone and email, providing prompt and courteous responses.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Processed and loaded deliveries and backstock onto store shelves.
- Built displays of items for special promotions and updated signs with correct pricing.
Cashier
nyc clothing
London, brent
04.2022 - 05.2022
- Processed transactions rapidly and accurately to ensure smooth customer checkout experience.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Assisted customers with specific item requests by answering questions and providing product advice, ensuring satisfaction.
- Maintained clean, tidy and organised checkout areas.
- Completed daily records updates to track sales and accurate payment totals.
- Assisted with workload during busy periods by working overtime shifts.
Education
NVQ Level 2 -
Leamington Spa college
Royal Leamington Spa, WAR 2026 - Current
GCSEs - gcse
aylesford school warwick
Warwick, WAR 2025 - 2026
GCSEs - gcse
Alperton community school
London, ENG 2021 - 2025
Skills
- Call handling
- Customer service
- Email handling
- Face-to-face selling
- Cash handling
- Sales support
- Visual merchandising
- Product knowledge
- Conflict resolution
- Complaint handling
- Multitasking
- Efficient decision-making
- Decision making
- Empathetic communication
- Empathy handling
- Call prioritisation and transfers
Languages
English
First Language
Spanish
Upper Intermediate
B2
Persian
Proficient
C2
Hindi
Beginner
A1
Hobbies and interests
- football (manage, own, captain of my own football team)
- muay Thai teaching me self discipline and control
Interests
- goalkeeper for Leamington brakes
- own manage and captain my own 8 a side football teams
- practice and train in muay thai
- play paddle on weekends
Timeline
Sales Assistant
road buddy ltd
01.2025 - 06.2026
Cashier
nyc clothing
04.2022 - 05.2022
GCSEs - gcse
Alperton community school
2021 - 2025
GCSEs - gcse
aylesford school warwick
2025 - 2026
NVQ Level 2 -
Leamington Spa college
2026 - Current