Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Divya Seerangan Palani

Divya Seerangan Palani

Langley

Summary

Dedicated and adaptable IT graduate with hands-on customer service and support experience. Proven ability to resolve issues under pressure, communicate effectively across teams, and learn new processes quickly. Seeking to start a career in IT support as a 1st Line Analyst at Betfred, bringing strong attention to detail, multitasking ability, and a proactive mindset.

Overview

7
7
years of professional experience
3
3
Certification

Work History

Assistant Sales Manager

Betfred
02.2024 - Current
  • Handled in-store operations, cash management, and customer betting queries.
  • Delivered exceptional front-line service while ensuring compliance with shop procedures.
  • Supported new staff with point-of-sale systems and managed long queues during busy hours.
  • Managed customer complaints calmly and ensured prompt resolutions.

Technical Trainer

Thuglak Institute
01.2015 - 01.2023
  • Delivered foundational programming training in Java, C, C++, and Python.
  • Designed instructional material and supported students with problem-solving skills.
  • Fostered a hands-on learning environment with an emphasis on logic building.

Education

MSc - Computing

Sheffield Hallam University
09.2024
Dissertation: Enhancing Online Learning with AI-Driven Emotion Recognition

Skills

  • Excellent customer service
  • Communication
  • Troubleshooting
  • Problem-solving
  • Call handling
  • Logging faults
  • Ability to multitask
  • Strong attention to detail
  • Basic IT literacy
  • Technical support

Certification

  • AWS Certified Cloud Practitioner (CLF-C02)
  • CompTIA IT Fundamentals
  • Microsoft 365 Certified: Fundamentals

Additional Information

Eligible to work in the UK. Available for full-time flexible shifts, including evenings and weekends.

Timeline

Assistant Sales Manager - Betfred
02.2024 - Current
Technical Trainer - Thuglak Institute
01.2015 - 01.2023
Sheffield Hallam University - MSc, Computing

Similar Profiles

CREATE PROFILE
Divya Seerangan Palani