Ahmad Ijaz
Summary
Detail-oriented professional with expertise in Microsoft Word, Excel, PowerPoint, and SharePoint, complemented by proficiency in data visualisation tools. Demonstrates strong multitasking and prioritisation skills, adept at handling credit card transactions and maintaining composure under pressure. Known for effective problem-solving abilities and a talent for upselling, seeking to leverage these skills in a dynamic environment.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work history
Owner
Elite Mobile
London
2024.01 - 2026.04
- Negotiated contracts with suppliers, reducing overall costs.
- Developed new business opportunities for increased market reach.
- Oversaw inventory management, preventing stock shortages or overages.
- Created a strong brand identity through innovative marketing strategies.
- Provided exceptional customer service, resulting in repeat business.
- Boosted customer satisfaction with consistent quality control measures.
- Innovated product offerings to stay competitive in the market.
- Researched market trends and consumer behaviour to support business decision-making.
Front Office Team Member
Thistle London Heathrow T5
London
2022.01 - 2023.12
- Expertise in front office operations using Opera PMS by Oracle.
- Managed card transactions with precision and security.
- Provided recruitment and training support to develop front office team capabilities.
- Displayed teamwork skills to improve overall productivity.
- Handled customer queries, issues, and requests efficiently.
- Implemented departmental policies and procedures to ensure and increase efficiency.
- Handled points distribution for skip the clean policy.
Food & Beverage Team Member
Thistle London Heathrow T5
London
2020.08 - 2021.12
- Trained in using Micros (POS) system to support hospitality operations.
- Learned how to interact with customers and handling complaints professionally.
- Learned how to manage time in busy hours and perform multiple tasks at once.
- Developing skills to handle the payments professionally.
- Contributed to identifying upselling prospects and promotional initiatives.
- Maintained high food safety standards to avoid contamination.
- Managed stock levels to prevent shortages.
Food and beverage assistant
Premier Inn London Heathrow
London
2019.01 - 2020.07
- Handled cash transactions accurately for seamless payment process.
- Upheld hygiene standards, resulting in optimal food safety conditions.
- Mastered use of point-of-sale systems enhancing customer check-out efficiency.
- Followed strict alcohol serving laws maintaining legal compliance.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Promoted daily specials leading to increased sales.
- Adapted quickly to changing schedules ensuring consistent performance.
Education
Bachelor of Arts - Business Administration
Punjab University
Lahore 2004.09 - 2008.09
A-Levels - Business
Lahore Grammar School
Lahore 2002.09 - 2004.07
O-Levels - Business
Lahore Grammar School
Lahore 2000.09 - 2002.07
Skills
- Microsoft Word, Excel, Powerpoint, SharePoint
- Data Visualisation Tools
- POS and PMS
- Multitasking and Prioritisation
- Credit Card Handling
- Problem-solving
- Calm under pressure
- Upselling
Languages
English, Urdu, Punjabi and Spanish
Timeline
Owner
Elite Mobile
2024.01 - 2026.04
Front Office Team Member
Thistle London Heathrow T5
2022.01 - 2023.12
Food & Beverage Team Member
Thistle London Heathrow T5
2020.08 - 2021.12
Food and beverage assistant
Premier Inn London Heathrow
2019.01 - 2020.07
Bachelor of Arts - Business Administration
Punjab University
2004.09 - 2008.09
A-Levels - Business
Lahore Grammar School
2002.09 - 2004.07
O-Levels - Business
Lahore Grammar School
2000.09 - 2002.07