Muhammad Abdullah Faisal
London,Surrey
Summary
Accomplished professional with expertise in database management (SQL), programming languages (Python, JavaScript), and web development (HTML, CSS). Proficient in Power Apps development and adept at utilising Microsoft Word, Excel, PowerPoint, and SharePoint. Skilled in data visualisation tools, POS and PMS systems, multitasking and prioritisation, as well as credit card handling. Committed to leveraging technical skills to drive efficiency and innovation in future roles.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Front Office Supervisor
Mercure Ibis London Earl's Court (Accor)
London
2025.04 - Current
- Conducted regular performance assessments for continual improvement of personnel skills.
- Provided excellent customer service for improved guest satisfaction.
- Ensured smooth operations by coordinating front desk staff and activities.
- Maintained cleanliness standards at the front desk, promoting professional image of the establishment.
- Trained new employees to ensure adherence to hotel standards and practices.
- Handled complaints, resulting in resolved issues and satisfied guests.
- Identified skills gaps and arranged relevant training to upskill clerical team.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Addressed guest queries promptly, enhancing overall guest experience.
Front Office Team Member
Hotel Ibis London City Shoreditch (Accor)
London
2023.06 - 2025.04
- Expertise in front office operations using Opera PMS by Oracle.
- Managed card transactions with precision and security.
- Provided recruitment and training support to develop front office team capabilities.
- Displayed teamwork skills to improve overall productivity.
- Handled customer queries, issues, and requests efficiently.
- Implemented departmental policies and procedures to ensure and increase efficiency.
- Handled points distribution for skip the clean policy.
Food & Beverage Team Member
Hotel Ibis London Earls Court (Accor)
London
2022.10 - 2023.05
- Trained in using Micros (POS) system to support hospitality operations.
- Learned how to interact with customers and handling complaints professionally.
- Learned how to manage time in busy hours and perform multiple tasks at once.
- Developing skills to handle the payments professionally.
- Contributed to identifying upselling prospects and promotional initiatives.
- Maintained high food safety standards to avoid contamination.
- Managed stock levels to prevent shortages.
Junior Web Developer (Back-End)
Exper Labs
Lahore
2022.01 - 2022.03
- Created robust back-end solutions with Python, Java and PHP.
- Developed SQL queries to manage website data.
- Implemented secure login and registration protocols.
- Managed feedback and contact form submissions.
- Corrected frequent code errors to improve functionality and performance.
- Enhanced database efficiency through regular updates.
Education
Bachelor of Science - Computer Science
Kingston University
London 2022.09 - 2026.02
A-Levels - Engineering
Lahore Grammar School
Lahore 2019.09 - 2021.06
O-Levels - Pre Engineering
Lahore Grammar School
Lahore 2016.08 - 2019.06
Skills
- Database Management (SQL)
- Programming Languages (Python, JavaScript)
- Web Development (HTML, CSS)
- Power Apps Development
- Microsoft Word, Excel, Powerpoint, SharePoint
- Data Visualisation Tools
- POS and PMS
- Multitasking and Prioritisation
- Credit Card Handling
Languages
6,C2,6,C2,6,C2
Languages
English
Urdu
Punjabi
Timeline
Front Office Supervisor
Mercure Ibis London Earl's Court (Accor)
2025.04 - Current
Front Office Team Member
Hotel Ibis London City Shoreditch (Accor)
2023.06 - 2025.04
Food & Beverage Team Member
Hotel Ibis London Earls Court (Accor)
2022.10 - 2023.05
Bachelor of Science - Computer Science
Kingston University
2022.09 - 2026.02
Junior Web Developer (Back-End)
Exper Labs
2022.01 - 2022.03
A-Levels - Engineering
Lahore Grammar School
2019.09 - 2021.06
O-Levels - Pre Engineering
Lahore Grammar School
2016.08 - 2019.06