Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Agostinho Lopes

Croydon

Summary

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Waiter

Sticks N Sushi
London
10.2021 - 06.2024
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Managed table settings for optimal dining experience.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Handled payment transactions to guarantee smooth customer checkout process.

Waiter/FOH Junior Manager

Wagamama
London
06.2018 - 09.2021
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Managed table settings for optimal dining experience.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Mitigated complaints effectively by empathetically listening and offering solutions.

Housekeeper

Holiday Inn
London
01.2016 - 10.2016
  • Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
  • Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
  • Made beds daily to ensure a neat bedroom area.

Education

High School - social science

Escola Secundária
Lisbon/Portugal
09.2011 - 07.2015

Skills

  • Complaint resolution
  • Food hygiene practices
  • Time management
  • Positive attitude

Languages

Spanish
Fluent
Portuguese
Native
English
Fluent

Affiliations

  • Football

Timeline

Waiter

Sticks N Sushi
10.2021 - 06.2024

Waiter/FOH Junior Manager

Wagamama
06.2018 - 09.2021

Housekeeper

Holiday Inn
01.2016 - 10.2016

High School - social science

Escola Secundária
09.2011 - 07.2015

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Agostinho Lopes