Agostinho Lopes
Croydon
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Waiter
Sticks N Sushi
London
2021.10 - 2024.06
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Handled payment transactions to guarantee smooth customer checkout process.
Waiter/FOH Junior Manager
Wagamama
London
2018.06 - 2021.09
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Mitigated complaints effectively by empathetically listening and offering solutions.
Housekeeper
Holiday Inn
London
2016.01 - 2016.10
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Made beds daily to ensure a neat bedroom area.
Education
High School - social science
Escola Secundária
Lisbon/Portugal 2011.09 - 2015.07
Skills
- Complaint resolution
- Food hygiene practices
- Time management
- Positive attitude
Languages
Spanish
Fluent
Portuguese
Native
English
Fluent
Affiliations
- Football
Timeline
Waiter
Sticks N Sushi
2021.10 - 2024.06
Waiter/FOH Junior Manager
Wagamama
2018.06 - 2021.09
Housekeeper
Holiday Inn
2016.01 - 2016.10
High School - social science
Escola Secundária
2011.09 - 2015.07