Summary
Overview
Work history
Education
Skills
Personal Profile
Accomplishments
Languages Known
Passport Details
Indian CDC Details
INDos NO
Bermuda CDC Details
Hobbies and Interests
Timeline
Generic

Simeesh Das

Fulwood,Preston

Summary

Accomplished professional with extensive experience in food and beverage service, focusing on customer service excellence and dietary needs. Proficient in order taking, menu knowledge, and upselling techniques, ensuring a seamless dining experience. Skilled in managing challenging customer interactions with empathy and quick problem-solving, while upholding cleanliness and professionalism. Strong understanding of food hygiene practices and alcohol serving laws, with a commitment to team collaboration and guest satisfaction.

Overview

21
21
years of professional experience
4
4
years of post-secondary education

Work history

Waiter

Carnival UK, P&O Cruise line UK
07.2012 - 03.2025
  • Work as Waiter
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Explained dish components clearly to inform customers' decisions.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Managed table settings for optimal dining experience.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Relayed feedback from customers to management for continuous improvement.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Delivered excellent customer service through friendly and polite interaction.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.

Senior Steward

Hotel Mandovi
Panaji, Goa
09.2006 - 03.2012
  • Senior Steward
  • Implemented changes suggested from guest feedback leading to improved service quality.
  • Upheld strict cleanliness standards throughout service areas for health compliance.
  • Ensured guest satisfaction by providing exceptional customer service.
  • Adapted quickly to changing menus and daily specials seamlessly.
  • Oversaw table setting arrangements meticulously, contributing to overall ambience enhancement.
  • Trained new stewards efficiently, enhancing team performance significantly.
  • Maintained immaculate presentation of the dining area for improved aesthetics.

Barman

Hotel Zodiac
Thripponithura, Kerala
01.2006 - 09.2006
  • Barman
  • Built rapport with regulars to encourage repeat business.
  • Kept up-to-date on latest drink trends, offering recommendations to customers when asked.
  • Demonstrated knowledge of cocktail recipes to impress customers.
  • Promoted specials and events to increase patronage.
  • Enhanced customer satisfaction by providing quick and efficient service.
  • Used polite and friendly communication skills to create a welcoming environment.
  • Managed stock levels to keep supply in line with demand.
  • Maintained cleanliness of bar area for an inviting atmosphere.
  • Performed opening and closing duties daily, ensuring readiness for trade.
  • Followed correct procedures for handling glassware, reducing breakages and wastage costs.
  • Resolved customer complaints promptly, maintaining positive venue reputation.
  • Boosted sales with effective upselling techniques.
  • Checked IDs as required by law, maintaining legal compliance at all times.

Industrial Training

Hotel Mandovi
Panaji, Goa
03.2005 - 08.2005
  • F&B Service and Production
  • Built strong rapport amongst trainees fostering a supportive network for shared learning.
  • Improved team's knowledge by conducting regular training sessions.
  • Implemented effective industrial practices, enhancing overall productivity.
  • Reinforced technical skills amongst staff members for heightened performance levels.
  • Fostered an encouraging learning environment, inspiring employee growth and retention.
  • Empowered employees through knowledge sharing sessions, improving overall morale and engagement.
  • Streamlined operations by providing hands-on equipment training.
  • Catered to individual learning needs with the provision of personalised coaching sessions.

Room Service

Darbar Residency
Kochi, Kerala
06.2004 - 01.2005
  • Room Service
  • Provided detailed room service for the comfort of guests.
  • Delivered prompt room service for exceptional guest comfort.
  • Handled all aspects of room service orders, delivering meals on time.
  • Monitored dining room service levels during busy periods, ensuring smooth flow of operations.
  • Checked requests and room service for accuracy and any needed assistance.
  • Ensured comfort of hotel guests by providing efficient room service delivery.
  • Delivered prompt room service to enhance guest comfort.
  • Delivered room service orders accurately, improving guest satisfaction rate.
  • Enhanced guest satisfaction by providing timely room service delivery.

Education

SSLC - English, Maths, Biology and Computer Studies

Board of Kerala Public Examination
01.2001 - 01.2002

Higher Secondary - Science

Board of Kerala Higher Secondary Examination
01.2002 - 01.2004

Diploma - Hotel Management

International School of Advanced Studies
Kochi, Kerala
01.2004 - 01.2005

Skills

  • Order taking
  • Customer service
  • Menu knowledge
  • Table setting
  • Cleanliness standards
  • Dietary accommodation
  • Team collaboration
  • Complaint resolution
  • Time management
  • Upselling techniques
  • Stress management
  • Professional appearance
  • Quick thinking
  • Empathetic listening
  • Rapport building
  • Handling difficult customers
  • Silver service experience
  • Special dietary requirements understanding
  • Meal recommendation
  • Dining etiquette knowledge
  • Alcoholic beverage serving laws
  • Food hygiene practices
  • Food and beverage service
  • Dietary options

Personal Profile

I am  self-motivated, mature in my approach with a positive outlook. I am a quick learner who responds positively to new challenges. trustworthy and adaptable, a team player with good communication skills,-both listening and speaking. I have the ability to think on my feet whilst performing under pressure. I am honest and reliable with a happy yet calm disposition with excellent people skills.

Accomplishments

    Elementary first aid

    Certificate in personal safety and social responsibilities

    Security training for seafarers with designated security duties

    Crisis Management Certificated

    Personal Survival at Sea,

    Fire Fighting (at sea)

    Proficiency in Data Security Standards

    Disability Awareness

    Health & Safety Level 2

    Level 2 award in food safety in catering

    Diversey COSHH & Chemical trained

    Certificate of proficiency in crowd management

    level 1 child protection and safeguarding training

    Certificate in code of business conduct and ethics

    Certificate of proficiency in fire prevention and fire fighting

    Certificate of proficiency in security awareness

    Manual handling

Languages Known

English, Malayalam, Hindi, Tamil and Konkani.

Passport Details

  • No.AA180116
  • Place of issue: Kochin
  • Date of issue: 2025-05-16
  • Date of expiry: 2035-05-15

Indian CDC Details

  • CDC No.MUM441724
  • Shipping Master office, Mumbai
  • Date of issue: 2021-10-07
  • Date of expiry: 2031-10-06

INDos NO

11HL8125

Bermuda CDC Details

  • CDC No.46224
  • Date of issue: 2012-11-16
  • Date of expiry: 2022-11-06

Hobbies and Interests

Swimming, Angling, Playing Cricket

Timeline

Waiter

Carnival UK, P&O Cruise line UK
07.2012 - 03.2025

Senior Steward

Hotel Mandovi
09.2006 - 03.2012

Barman

Hotel Zodiac
01.2006 - 09.2006

Industrial Training

Hotel Mandovi
03.2005 - 08.2005

Room Service

Darbar Residency
06.2004 - 01.2005

Diploma - Hotel Management

International School of Advanced Studies
01.2004 - 01.2005

Higher Secondary - Science

Board of Kerala Higher Secondary Examination
01.2002 - 01.2004

SSLC - English, Maths, Biology and Computer Studies

Board of Kerala Public Examination
01.2001 - 01.2002

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Simeesh Das