AGNIESZKA CZERNIEJEWSKA
Castleford
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures.
Overview
18
18
years of professional experience
Work history
Sales and planning customer coordinatior
Rawson
Wakefield, West Yorkshire
06.2021 - Current
- Liaised between different departments to ensure clear communication for project success.
- Enhanced customer satisfaction by resolving product and service issues promptly.
- Handled high volume of inbound calls, maintaining a calm and professional demeanour.
- Developed strong relationships with clients fostering a loyal clientele base.
- Tracked orders diligently, ensuring on-time delivery.
- Improved overall customer experience with prompt and accurate problem resolution.
- Performed duties under tight deadlines whilst maintaining high quality standards.
Health and Safety
Next South Elmsall
02.2019 - 06.2021
- Performing safety inspections of the workplace environment,Identifying and monitoring health and safety hazards within the workplace ,Reviewing health and safety legislation to ensure compliance with the most recent standard,Coordinating emergency drills and procedures.
Technical Assistant, Quality Control
Dairygold Food Ingredients Leeds
02.2018 - 02.2019
- Shelf life trial,Daily and monthly collection of samples,Upload daily system,Releasing and holding product,Checking paperwork,Working on own in initiative and as part of a busy team,working to company targetsand deadlines.
Production Line Leader
IPS Group Featherstone
08.2017 - 02.2018
- Supervised production line to ensure production orders were completed on a timely basis,Monitored progress and tracked it,Motivated team members to meet production goals,Enforced safety rules at all times.
Production Worker
IPL Normanton
06.2008 - 06.2016
- Food Production worker
Education
Psychology
Secondary School Torun
Torun, PolandSecretarial and PA Diploma -
Course Central
England 09.2021 - 10.2021
Communication Skills -
Course Central
England 08.2021 - 10.2021
Time Managment -
Course Central
England 10.2021 - 10.2021
Level 2 Certificate in Principles of Team Leading -
Heart of Yorkshire
Castleford, Wakefield 12.2025 -
Microsoft Office Skills -
NextGen Learning
England 11.2025 -
Skills
- Quality Assurance (QA) controls
- Written and verbal communication skills
- Team Leadership
- Problem-solving
LANGUAGES
English Fluent
Polish Fluent
INTERESTS
Travel, Cinema, Reading Cooking and baking, Outdoor activities
Timeline
Level 2 Certificate in Principles of Team Leading -
Heart of Yorkshire
12.2025 -
Microsoft Office Skills -
NextGen Learning
11.2025 -
Time Managment -
Course Central
10.2021 - 10.2021
Secretarial and PA Diploma -
Course Central
09.2021 - 10.2021
Communication Skills -
Course Central
08.2021 - 10.2021
Sales and planning customer coordinatior
Rawson
06.2021 - Current
Health and Safety
Next South Elmsall
02.2019 - 06.2021
Technical Assistant, Quality Control
Dairygold Food Ingredients Leeds
02.2018 - 02.2019
Production Line Leader
IPS Group Featherstone
08.2017 - 02.2018
Production Worker
IPL Normanton
06.2008 - 06.2016
Psychology
Secondary School Torun