AGNIESZKA CZERNIEJEWSKA
Castleford
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures.
Overview
18
18
years of professional experience
Work history
Sales and planning customer coordinatior
Rawson
Wakefield, West Yorkshire
2021.06 - Current
- Liaised between different departments to ensure clear communication for project success.
- Enhanced customer satisfaction by resolving product and service issues promptly.
- Handled high volume of inbound calls, maintaining a calm and professional demeanour.
- Developed strong relationships with clients fostering a loyal clientele base.
- Tracked orders diligently, ensuring on-time delivery.
- Improved overall customer experience with prompt and accurate problem resolution.
- Performed duties under tight deadlines whilst maintaining high quality standards.
Health and Safety
Next South Elmsall
2019.02 - 2021.06
- Performing safety inspections of the workplace environment,Identifying and monitoring health and safety hazards within the workplace ,Reviewing health and safety legislation to ensure compliance with the most recent standard,Coordinating emergency drills and procedures.
Technical Assistant, Quality Control
Dairygold Food Ingredients Leeds
2018.02 - 2019.02
- Shelf life trial,Daily and monthly collection of samples,Upload daily system,Releasing and holding product,Checking paperwork,Working on own in initiative and as part of a busy team,working to company targetsand deadlines.
Production Line Leader
IPS Group Featherstone
2017.08 - 2018.02
- Supervised production line to ensure production orders were completed on a timely basis,Monitored progress and tracked it,Motivated team members to meet production goals,Enforced safety rules at all times.
Production Worker
IPL Normanton
2008.06 - 2016.06
- Food Production worker
Education
Psychology
Secondary School Torun
Torun, PolandSecretarial and PA Diploma -
Course Central
England 2021.09 - 2021.10
Communication Skills -
Course Central
England 2021.08 - 2021.10
Time Managment -
Course Central
England 2021.10 - 2021.10
Level 2 Certificate in Principles of Team Leading -
Heart of Yorkshire
Castleford, Wakefield 2025.12 -
Microsoft Office Skills -
NextGen Learning
England 2025.11 -
Skills
- Quality Assurance (QA) controls
- Written and verbal communication skills
- Team Leadership
- Problem-solving
LANGUAGES
English Fluent
Polish Fluent
INTERESTS
Travel, Cinema, Reading Cooking and baking, Outdoor activities
Timeline
Level 2 Certificate in Principles of Team Leading -
Heart of Yorkshire
2025.12 -
Microsoft Office Skills -
NextGen Learning
2025.11 -
Time Managment -
Course Central
2021.10 - 2021.10
Secretarial and PA Diploma -
Course Central
2021.09 - 2021.10
Communication Skills -
Course Central
2021.08 - 2021.10
Sales and planning customer coordinatior
Rawson
2021.06 - Current
Health and Safety
Next South Elmsall
2019.02 - 2021.06
Technical Assistant, Quality Control
Dairygold Food Ingredients Leeds
2018.02 - 2019.02
Production Line Leader
IPS Group Featherstone
2017.08 - 2018.02
Production Worker
IPL Normanton
2008.06 - 2016.06
Psychology
Secondary School Torun