Aftab Ahmad Malik
Pitlochry,Scotland
Summary
Versatile professional with experience in hospitality and chemical engineering. Currently a Front of House Operations Supervisor at Dunalastair Hotel Suites, skilled in guest service and operational management. Previously, a NEBOSH-certified Chemical Engineer with expertise in safety compliance, risk assessment, and process optimization. Combines technical knowledge and customer-focused skills to deliver excellence in dynamic environments.
Overview
1
1
Certification
Work history
Front of house supervisor
Dunalastair Hotel Suites
Pitlochry, Scotland
12 2023 - Current
- Ensured smooth operations by effectively managing front of house duties.
- Improved customer satisfaction with prompt and courteous service.
- Delegated tasks to staff for efficient workflow management.
- Conducted regular inventory checks for adequate stock maintenance.
- Monitored restaurant ambiance, contributing to a positive dining experience.
- Solved customer queries and problems efficiently, maintaining excellent satisfaction ratings.
- Implemented safe working practices to safeguard safety of guests and workers.
- Maintained cleanliness, resulting in a comfortable dining environment for patrons.
- Handled customer complaints, ensuring swift resolution and client retention.
Customer service executive
Fixit Design
Dubai, United Arab Emirates
04 2022 - 12 2022
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Managed difficult situations for positive outcomes.
- Enhanced brand reputation with excellent telephone etiquette.
- Delivered exceptional service to increase customer loyalty.
- Provided professional and helpful support to new and existing clients.
- Exceeded targets by delivering comprehensive and consistent service.
Production Engineer
Bio-Tech Energy Pvt
Saikhupura, Pakistan
12 2018 - 08 2019
- Analysed statistical data to determine and maintain product quality and reliability.
- Implemented prototype processes to test improvements to production output.
- Completed site documentation before and after work tasks.
- Established safety procedures and protocols for workers safety and to minimise carbon footprint.
- Oversaw control processes to achieve desired product quality.
Trainee Engineer
Pak-Arab Fertilizer
Multan, Pakistam
10 2017 - 11 2018
- Combined academic study with work placements to gain hands-on experience.
- Diagnosed product faults with Plan-Do-Check-Act methodology.
- Visited sites with engineer to support servicing and maintenance tasks.
- Communicated with colleagues to collaborate on projects and handover tasks.
- Adhered to health and safety regulations.
Trainee
GENCO
Muzaffergarh, Pakistan
05 2016 - 09 2016
- Managing boiler feed water treatment to prevent scale formation and corrosion.
- Maintaining parameters like pH, conductivity, and dissolved oxygen.
- Handling and storing chemicals used in water treatment and other processes.
Education
Bachelor of Science - Chemical Engineering
COMSATS University
Lahore08.2018
Skills
- Outstanding communication
- Environmental science
- Hazardous materials
- Process Engineering
- Job Safety Analysis (JSA)
- Health and safety management
- Training and mentoring
- Resource evaluation
Certification
NEBOSH IGC
Health Safefy Environment
Timeline
Front of house supervisor
Dunalastair Hotel Suites
12 2023 - Current
Customer service executive
Fixit Design
04 2022 - 12 2022
Production Engineer
Bio-Tech Energy Pvt
12 2018 - 08 2019
Trainee Engineer
Pak-Arab Fertilizer
10 2017 - 11 2018
Trainee
GENCO
05 2016 - 09 2016
Bachelor of Science - Chemical Engineering
COMSATS University