Front of House Staff
Mitchells & Butlers
Clophill
2024.05 - 2024.08
- As a Front of House Staff member at The Flying Horse, I was responsible for delivering exceptional customer service and ensuring a welcoming atmosphere for all patrons.
- My duties included greeting and seating guests, taking orders, serving food and coordinating with the kitchen and bar staff to ensure timely and accurate service.
- I also handled customer inquiries and complaints, maintained cleanliness and organisation in the dining area, and assisted in event setup and catering.
- Through my role, I consistently aimed to enhance the dining experience and uphold the establishment's high standards.
- Successfully managed high-volume customer service during peak hours
- Assisted in the coordination and execution of numerous successful events and private functions.
- Received commendation from management for exceptional teamwork and reliability.
- Trained new staff members, ensuring they adhered to the establishment's standards and protocols.