Afia Begum

Vaccinator:

• Administering Covid 19 vaccination AstraZeneca and Pfizer
• Pharm Outcomes Computer system, Surgery connect.
• Medical and health question.
• Increased customer satisfaction by resolving issues.
• Carried out day-to-day duties accurately and efficiently.
• Received and processed stock using inventory management system.
• Applied positive customer service approach to increase satisfaction levels.
• Delivered tailored assistance to customers with disabilities.
• Displayed energy and enthusiasm in fast-paced environment.

Care coordinator:

• Observed and respected patient dignity, privacy and independence to encourage communication
• Adhered to health and safety requirements in all aspects of care.
• Worked with recruitment personnel to provide sufficient current and future staffing levels.
• Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
• Responded efficiently to day-to-day changes in care and support packages.
• Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
• Responded proactively to changing circumstances for optimised service user care.
• Maintained confidential case documentation in line with data protection regulations.
• Attended regular training and supervision workshops for improved service user support.

• Increased revenue by upselling and recommending products.
• Handled high-volume telephone and email enquiries to minimise backlogs.
• Increased customer satisfaction by resolving issues.
• Handled high volume calls to address customer inquiries and concerns.
• Oversaw daily operations to achieve high productivity levels.
• Completed duties to deliver on targets with accuracy and efficiency.
• Assisted with infection control through social distancing and PPE wearing.
• Prevented cross-contamination by sanitising utensils and surfaces.
• Successfully delivered on tasks within tight deadlines.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Administrating Covid 19 vaccine AstraZeneca and Pfizer
• Pharm Outcomes Computer system
• Medical and health question.

• Assisted dental staff with treatment room preparation and to maximise productivity.
• Increased return patients by 100% over as soon as possible through exceptional customer service.
• Processed payments after treatment, minutes to reduce patient wait times.
• Accurately updated patient records using Exact surgery system
• Scheduled and amended patient appointments for patients per day.
• Promoted dental services and products through advices, increasing website traffic by advertising
• Maintained strict patient confidentiality, ensuring records were secure through out.
• Warmly greeted patients within minimum time of wait.
• Supported Practice Manager and clinical team members with the smooth running of the practice through the day.
• Swiftly answered emails and phone calls per day.
• Handled office petty cash and maintained flawless records.
• Created agendas for meetings, prepared materials and took detailed notes.
• Solved administrative and customer service issues with knowledgeable assistance and friendly support.
• Oversaw office supply orders and replenished stock for staff use.

• Prepare class room, and cleaning up at the end of the day
• Outdoor, and indoor play, field trips and outings
• Prepare materials and school equipment for the day
• Recording and reporting children's progress on a daily basis

• Reduced Nursery Leader's workload by assisting by effectively performing daily opening tasks, preparing resources and setting up the learning environment.
• Positively contributed to children's learning journeys, tailoring best practice and routines across criteria to meet individual needs of each child.
• Consistently extended children's development by actively seeking and encouraging parental involvement.
• Supported the development needs of each child, aged guidance to consistently achieving positive early learning outcomes.
• Performed personal care tasks, including toileting, hygiene support, ensuring the highest standard of physical, emotional and social care.
• Effectively performed daily opening tasks, preparing resources and setting up the learning environment, reducing Nursery Leader's workload by maximising with as much help as can be provided
• Assisted in the development and delivery of Early Years Foundation Stage Curriculum, contributing creative ideas that earned positive feedback from management.
• Informed parents and staff members regarding activity of children.
• Recorded and informed manager regarding injuries and accidents.
• Created caring bonds with children for comfort and safety within nursery.

• Worked with SENCO to ensure effective planning and delivery of Individual Education Plans (IEPs).
• Provided playground and break time support, supervising up to few groups of students simultaneously.
• Promoted inclusion of pupils, guaranteeing equal access to learning and development opportunities.
• Improved communication skills for non-verbal children, using non-verbal communication methods, such as Makaton and PECS.
• Created a purposeful learning environment, applying behaviour management strategies in line with school policy.
• Monitored student response to activities, conducting modifications to achieve optimal learning outcomes.
• Built student self-esteem through positive encouragement, feedback and praise.
• Maximised class teacher productivity by preparing work and activities in advance of lessons.
• Optimised student achievement, developing relationships to foster links between home and school.
• Helped students to thrive, using motivational techniques based on individual attention and reassurance.
• Identified signs of distress in students, resolving behavioural and emotional issues.
• Marked students work following directions from class teacher.