Charlotte Cooper
Pontefract
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work history
treatment co ordinator
Hunslet dental practice
Hunslet leeds, Leeds
09.2022 - Current
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Supported Practice Manager and clinical team members with the smooth running of the practice.
- Maintained strict patient confidentiality, ensuring records were secure.
- Accurately updated patient records using exact,r4,dentally.
- Managed practice social media accounts. Facebook, Instagram
- Increased private revenue
- Managed dentist diaries and organised patients according to treatment.
- First point of call to all private patients via work phone.
- Scheduled meetings with clinicians and managers to give them my ideas on how we can improve private revenue.
- Managed my own clinical diary
Instructor
Yorkshire Equestrian Centre
South Milford
01.2013 - Current
- Planned and delivered lessons teaching various techniques, including dressage, showjumping and cross country.
- Performed practical demonstrations to increase student understanding of new riding techniques and practices.
- Delivered one-to-one and group horse riding lessons targeted effectively to match and challenge student abilities.
- Maintained horses' health and wellbeing through grooming, bandaging and performing basic equine first aid with care.
- Exercised and prepared horses for riding classes to maintain smooth lesson delivery.
- Tailored session times to suit horse and rider abilities for positive lesson experiences.
- Developed student confidence and competence in horsemanship skills, including horse care and equine behaviour management.
Locum dental nurse
crowns locum agency
Wakefield, Wakefield
Treatment Coordinator
Andrea Ubhi York
York
01.2020 - 02.2020
- I worked as a Treatment Co ordinated for a private practice in York for a short while
- I absolutely adored this job role and is a role I am wanting to continue somewhere closer to home
- I Co ordinated two dentists and worked closely with an Invisalign team carrying out consultations with patients and discussing treatment plans and answering any questions patients may have
- My role was to discuss anything with the patient about their treatment to make their journey with the process as positive as possible
- I ran my own personal tracker for all my patients and organised everything according to the patients to allow the days to run as smoothly as possible
- I always went the extra mile to contact patients personally after their treatment to check up on them and allow them to feel confided In us.
- Discussed future care with patients and families, demonstrating emotional resilience, active listening, and compassion.
- Facilitated seamless communication between hospital departments to improve patient care continuity.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
Bar Staff
Knottingley Club
03.2016 - 01.2018
- I worked here part time to help out with some staffing issues they were having.
- Oversaw bar inventory, restocked supplies and placed orders.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Upheld high standard of cleanliness in all work areas area.
- Ensured impeccable presentation of drinks, using various glass styles, such as jars and vintage glasses.
- Elevated customer service by training staff, optimising restaurant operations and efficiently resolving order issues.
- Served each guest with sincere, positive and enthusiastic attitude.
- Maintained facility compliance with health codes, sanitation requirements, and licence regulations.
- Cleaned and filled ice bins.
- Maintained brand image by ensuring neat personal appearance.
- Kept detailed inventories of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow.
- Influenced customer decision-making by applying upselling and cross-selling techniques to augment customers orders.
Sales Assistant, sales assistant
01.2016 - 01.2017
- My duties were providing excellent customer service,operating thetill, cashing up at the end of the, day handling money, personal shopping and wearing and supportingthe clothes I sold
- I also had to show a positive and bubbly attitude to work and always be friendly and approachable.
Education
NVQ Level 3 - Dentistry
Wakefield College
Wakefield 01.2017 - 07.2018
A-Levels - Health and Social
De Lacy Academy 6th form
Knottingley, Wakefield 06.2014 - 06.2016
A-Levels - Art
De Lacy Academy
Knottingley 06.2014 - 06.2016
GCSEs -
De Lacy Academy
Knottingley 09.2010 - 06.2014
Skills
- First Aid
- Microsoft Office
- Precise instrument control
- Computer literate
- Health and safety compliance
- Infection control
- Exceptional customer service
- Patient intake procedures
- Restorative dentistry
- Patient counselling
- Payment processing
- Exam room setups
- Dental office administration
- Strong manual dexterity
- Disinfecting rooms and equipment
- Chairside assisting
- Oral surgery
- Restorative procedures
- Dental software alliterate eg, exact, r4, dentally, status point,
Certification
- Horse Riding (10+ years)
- Customer Service (8 years)
- Training (8 years)
- Bartending (1 year)
- Retail Sales (1 year)
- Dental nursing (2 years)
- Microsoft Office (8 years)
- Complaint Handling
- Cleaning (1 year)
- Customer Satisfaction
- Reception (3 years)
- Front Office
- Sales (3 years)Certifications and LicensesDental nursing diplomaPresentFirst Aid at WorkPresentAdditional InformationAreas of Expertise Retail and Sales
Additional Information
- West Yorkshire, Willing to relocate: Anywhere
Timeline
treatment co ordinator
Hunslet dental practice
09.2022 - Current
Treatment Coordinator
Andrea Ubhi York
01.2020 - 02.2020
NVQ Level 3 - Dentistry
Wakefield College
01.2017 - 07.2018
Bar Staff
Knottingley Club
03.2016 - 01.2018
Sales Assistant, sales assistant
01.2016 - 01.2017
A-Levels - Health and Social
De Lacy Academy 6th form
06.2014 - 06.2016
A-Levels - Art
De Lacy Academy
06.2014 - 06.2016
Instructor
Yorkshire Equestrian Centre
01.2013 - Current
GCSEs -
De Lacy Academy
09.2010 - 06.2014
Locum dental nurse
crowns locum agency
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