Adrian Viorel Buliga

- Directly responsible for coordinating a team of Casual and Match Day workers

- Aware of local competition, able to make some recommendations aimed at increasing sales and profitability

- Delivering the highest standards of in store experience i.e. replenishment, stock levels, customer service, tills etc.

- Delivery of store events and match day by effectively coordinating and directing available resources

- Accountable for the success of the store KPI’s

- Is held accountable for individual behaviors on and off the sales floor.

• Improved specialism expertise through regular training and development.
• Researched and kept updated on requirements and industry trends for operational planning.
• Briefed teams on industry developments to remain ahead of competitor trends.
• Instructed teams to work within relevant service requirements, statutory limitations and legal frameworks.

• Maintained prospect management system within territory and regularly updated relevant information.
• Offered excellent customer service by staying on top of pending orders and customer requests.
• Identified weak areas in sales processes and made suggestions for improvements.
• Demonstrated product usage and features to customers.
• Tagged products quickly and accurately with price tags and stickers.
• Offered instruction, coaching and motivation for enhanced team morale.
• Guided and coached staff to achieve individual growth and sales production targets.
• Maintained clean, organised working areas to create positive, productive environments with minimal risk.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.

• Greeted customers in a timely fashion while quickly determining their needs
• Recommended merchandise to customers based on their needs and preferences
• Responded to customer questions and requests in a prompt and efficient manner
• Contacted other store locations to determine merchandise availability
• Engaged with customers in a sincere and friendly manner
• Completed all cleaning, stocking and organising tasks in assigned sales area
• Prioritised helping customers over completing other routine tasks in the store
• Built relationships with customers to increase likelihood of repeat business.