Adriana Saavedra

• Managing in-person, online orders and phone orders efficiently while handling customer enquiries.
• handled high volume orders during peak hours maintaining speed. accuracy and quality service.
• Assisted with inventory control and stock management to ensure product availability.
• Created a welcoming atmosphere encourage repeat business and built strong customer relationship.

• Developed knowledge of drink menus to offer appropriate suggestions and upsells when required.
• Managed opening and closing duties including restocking the bar and preparing garnishes for next shift, ensuring smooth transitions between shifts.
• Crafted high quality expresso based beverages with precise milk frothing to achieve ideal texture and temperature.

• Delivered exceptional customer service by efficiently managing front desk enquiries and resolving issues promptly.
• Managed bookings, deposits, cancellation and rescheduling with accuracy and professionalism.
• Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
• Welcomed and greeted all incoming customers, creating a positive first impression and professional atmosphere.

Bar supervisor:

• Supervised team members to ensure excellent service and maintain high standards.
• Resolved customer complaints promptly, fostering positive client relationships.
• Managed stock levels and ordered supplies, avoiding overstocking or shortages.
• Provided training and ongoing support to staff to maintain high-quality service.

Cloakroom Attendant :

• Safely managed customers' personal belongings.
• Assisted customers with lost tickets, resolving issues promptly and professionally.