Adrian Sergent
IT Systems Manager
Andover,UK
Summary
Veteran IT with 15 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
IT Manager
Premier Business Audio
Whitchurch, Hampshire
4 2016 - Current
- IT Manager SME, responsible for company technologies and projects
- Identified organizational strengths and weaknesses for strategy development and planning purposes
- Running and Maintaining the company helpdesk & priority calls
- Ensure SLAs are handled promptly
- Liaised with third parties to purchase equipment as required
- IT support for 1st, 2nd, and 3rd line hardware and software issues
- Aligned IT strategy with business needs, prioritizing value for money, security, and contractual requirements
- Managed IT support technicians, developing workflows and processes
- Identified and recommended cost-effective technology solutions
- Led infrastructure projects to install and upgrade various systems
- Trained IT support staff to manage inquiries from end-users with first-call resolution
- Management of end-user devices for 30 users
- Minimized disruptions by strategically planning and communicating scheduled downtime, management of upgrades and patching
- Oversaw administration including job scheduling, user account management, and infrastructure replacement
- Collaborated with cross-functional teams to brainstorm technical solutions to business problems
- Execution of IT projects from inception to Completion
- Integrated solutions to manage and improve end-user devices
- Assessed data security and compliance with GDPR.
- Built, repaired and installed computer-related hardware based on deployment procedures
- Improved network efficiency by implementing new server configurations and optimizing system operations
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels
- Customized and repaired technology based on staff requests
Senior Networking Systems Engineer
Vifor Pharma
01.2008 - 01.2016
- Manage and implement global network architecture with colleagues.
- Assisted in implementing policies and procedures
- Ensured network security through appropriate controls, policies, and deployment of systems; performed regular audits
- Configuration and maintenance of network hardware, switching, routing, and essential network services
- Watch Guard Switches, routers, firewall
- Software updates and Endpoint Antivirus
- Monitored network resources 24/7 via centralized apps to act on outages and internal systems issues
- Provided 2nd and 3rd-level technical support and troubleshooting to internal and external clients
- Oversaw maintenance of organization computer systems
- Proactively participated in meetings and helped create new practices
- Recommend, specify, and implement network equipment and applications
- Ensured high availability and redundancy of data connectivity; implemented disaster recovery and business continuity measures to support company business plans
- Applied expertise in optimizing network performance to address connectivity needs
- Resolved issues related to operational components for Local Area Networks, Wide Area Networks, and voice systems
- Implemented network security equipment, including watch guard firewalls, two-factor authentication, and antivirus software
- Reviewed security logs to determine and alleviate network threats
- Conducted testing phases to oversee cycles, and spot defects and errors before implementation stage.
Skills
Microsoft TeamsAzure Active DirectoryCyber SecurityCloud technologiesSoftware testingCitrix
Windows Operating Systems
Helpdesk & SLA’s & Call Center
Customer Service
IT security and networkingLeadershipOffice 365 Admin Centre
Problem-SolvingSt Johns Qualified First AidStructured TrainingIT budget and cost controlCustomer Handling SkillsMicrosoft Teams & SharePoint
Time managementActive DirectoryTelephony systemsNetworkingTeam buildingCloud technologiesSoftware testingCitrixLinux Operating Systems
Troubleshooting
Teamwork and Collaboration
Helpdesk operations
Technical Support and Assistance
Network infrastructure administration
Attention to Detail
Switches and routers
Disaster Recovery Planning
End Results
I have now been the IT manager at Premier Business the last 8 years. I arrived at Premier business to take over an aging platform of all manufacturer types. I went through the process of updating and upgrading older in-house IT equipment. I have delivered and maintained a stable network platform for the company including the company helpdesk. I have enacted business decisions necessary to push our IT systems in the direction the company wishes to go. I have taken on decisions and delivered a very flexible working environment.
Contact - Websites
https://www.linkedin.com/in/adrian-sergent-0a559987/
Custom
- IT Manger of IT Services, 2016, Present
- Vifor Pharma - IT Team Lead / Senior Networking Systems engineer, 2008, 2016
- BBC White City - New Media Helpdesk and Product support, 2005, 2008
- O2 Telefonica - Product Support & Software Testing, 2005, 2008
- Harley Davidson - Product support & Software Support, 2005, 2008
- ICT4U.Net - IT Director & External Support (Own company with contracts - BBC -O2- Harley Davidson), 2005, 2008
- Verity Systems - Product Support Specialist, 2004, 2005
- Networking Fundamentals - Senior engineer, 2001, 2004
- Telindus K-Net - IT Manager, 1999, 2001
Maintaining an 1952 Alvis Saracen for Military Shows and raising money for veteran's charities..
I attend military shows and raise money for children's cancer charities and veterans charities with my1952 Alvis Saracen Armoured Personal Carrier plus a 1986 Landover 110 FFR & trailer. I am part of a 1980's British Army Veteran re-enactment group.
I am an ex-British Army and ex-Team Medic with a number of active service tours under my belt.
See my hobby: https://www.facebook.com/nevthesaracen/
I hire this out for your personal events and charity events. This includes Veterans Charities and Childrens Cancer Charities.
Timeline
Senior Networking Systems Engineer
Vifor Pharma
01.2008 - 01.2016
IT Manager
Premier Business Audio
4 2016 - Current