RICHARD ADJEI ANTWI
Chatham,Kent
Life is made up of a series of judgments on insufficient data, and if we waited to run down all our doubts, it would flow past us.
Learned Hand
Summary
Passionate individual looking to develop design passion and knowledge through practical experience. Interprets direction well to achieve projects to exact instructions. Plans and prioritises workloads to complete tasks within deadlines.
Overview
7
7
years of professional experience
Work history
IT manager
SPEEDEX CARRIERS LTD
Hoddesdon, Hertfordshire
08.2023 - Current
- Designed and developed a comprehensive company website integrated with a robust database, optimizing online presence, enhancing user experience, and facilitating efficient data management for streamlined operations."
- Oversaw execution of IT projects from inception to execution.
- Aligned IT strategy with business needs, prioritizing value for money, security, and contractual requirements.
- Identified and recommended cost-effective technology solutions.
- Evaluated telephony systems and drove inbound call routing improvements to customers minimize waiting times.
Warehouse associate
DHL Express
Accra, Ghana
09.2020 - 03.2023
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Moved stock around by hand, using forklift truck or lifting gear.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Assisted with loading and unloading of vehicles manually and using machines.
- Awarded as the overall best associate for the second and third quarter of 2021.
- Achieved a milestone by being made team leader of the PM shift.
IT personnel/ graphic designer
EXTRA, RANKBOARDGH Cape coast
Accra , Ghana
02.2018 - 11.2020
- Oversaw design development from concept to completion, including branding graphics, print design and marketing collateral.
- Created corporate branding, designing cohesive looks from logos to letterheads.
- Produced digital advertising to showcase products and heighten brand engagement.
- Liaised with external designers and printers to ensure deadlines were met and materials met strict quality standards.
- Photographed products and uploaded images to build promotional materials and campaigns.
Team member/ social media manager
THE ECHO HOUSE
Cape Coast , Ghana
11.2016 - 10.2020
- Drove website traffic by writing witty and creative social media content and blog posts.
- Produced photo and video content with excellent editing skills.
- Fostered maximum engagement across all platforms, monitoring analytics to identify viable ideas, trends and growth patterns.
- Suggested and implemented new promotions and strategies to increase brand awareness.
- Instilled culture of idea generation, creative problem-solving and out-of-the-box thinking across team.
- Brainstormed to generate original online campaign ideas, innovative social engagement strategies and compelling digital content.
- Wrote and dispatched direct mail campaigns, boosting lead generation by 68%.
Intern trainee
DHL Express
Accra, Ghana
06.2019 - 08.2019
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Liaised with clients to facilitate successful delivery of orders.
- Helped colleagues with handling complex queries, decreasing turnaround times.
- Enabled seamless collaboration with cross-functional teams, including operations and logistics, to effectively address intricate client challenges, resulting in timely and successful deliveries.
IT support assistant
Ashanti Regional Coordinating Council
Kumasi, Ghana
07.2018 - 09.2018
- Safeguarded critical data integrity through meticulous management of databases and the successful implementation of robust backup and recovery strategies.
- Pioneered efficient project management, consistently achieving on-time completion and financial goals, showcasing exceptional budgetary acumen.
- Leveraged in-depth expertise in Linux and MacOS, delivering innovative system alternatives that enhanced operational efficiency and productivity.
- Demonstrated exceptional commitment by providing dedicated after-hours IT support to key management personnel, ensuring uninterrupted business operations.
- Proactively identified and acquired cutting-edge equipment and software solutions, significantly enhancing organizational capabilities and workflow efficiency.
- Spearheaded the transition to cloud databases, enhancing data security while optimizing costs, reflecting a strategic vision for technological advancement.
Education
Bachelor of Science - Computer Science
09/2016 - 06/2020
modules:
algorithms and data structure, programming, operating systems, databases, design (web, graphic), computer networking and security.
- Most creative web designer in 2019
- Completed professional development in Web and Graphic design
- Member of Google developers Group
- Member of Python Cape Coast
- Elected to Vice President for Google Developers Group in 2018
Diploma of Higher Education - Software Engineering
06/2015 - 03/2016
- Microsoft office suit,
- programming logic and techniques,
- Microsoft sql server,
- windows application development using java and c#,
- console application development using java and c#.
Skills
- SKILLS AND INTEREST
- Proficient in leading and motivating teams to achieve performance goals
- Very resourceful
- Decisive
- Technical Troubleshooter
- Windows & Linux operating systems
- Office 365
- Cloud technologies
- Microsoft Teams
- Keen problem solver
- Creative thinking
- UX/UI design
- Website optimisation
- Adobe Creative Cloud
- Web development projects
Interests
Open source contributions, tech events, continuous learning, photography, coding and programming, volunteer work, exploring logistics and supply chain management.
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
IT manager - SPEEDEX CARRIERS LTD
08.2023 - Current
Warehouse associate - DHL Express
09.2020 - 03.2023
Intern trainee - DHL Express
06.2019 - 08.2019
IT support assistant - Ashanti Regional Coordinating Council
07.2018 - 09.2018
IT personnel/ graphic designer - EXTRA, RANKBOARDGH Cape coast
02.2018 - 11.2020
Team member/ social media manager - THE ECHO HOUSE
11.2016 - 10.2020
University of Cape Coast - Bachelor of Science, Computer Science
09/2016 - 06/2020
NIIT - Diploma of Higher Education, Software Engineering
06/2015 - 03/2016