Adrian Neagoe
Southampton,United Kingdom
Summary
I am a reliable member of the Southampton customer service team who genuinely enjoys the details of how our bank operates. I have built up a really strong understanding of our internal processes and I’m usually the person my colleagues turn to when they need help navigating Confluence or figuring out a tricky process. I take a lot of pride in being thorough and making sure every case I handle is done accurately and by the book. After spending my time on the frontline solving complex issues for our customers, I’m ready to move into the QC analyst role where I can use that experience to help the wider team stay on track and maintain our service quality high.
Overview
4
4
years of professional experience
Work history
Customer Service Team Member
Starling Bank
Southampton
01.2024 - Current
- Deliver exceptional customer service by managing a wide range of customer inquiries and resolving complex issues through phone, live chat, and email, ensuring a high level of customer satisfaction and positive outcomes.
- Identify, assess, and escalate potential fraud and scam claims reported by customers, evaluating situations in detail to determine the appropriate course of action, ensuring efficient resolution within the bank’s internal timeframes.
- Utilise strong analytical skills to review customer accounts, identify patterns, and spot signs of suspicious or fraudulent activity, contributing to the timely escalation of cases when necessary.
- Thrive in a fast-paced environment, quickly adapting to changes in processes and guidelines while maintaining high standards of accuracy and customer satisfaction.
- Handle sensitive financial data with precision, ensuring complete confidentiality and accuracy when processing customer requests, which helps maintain customer trust.
- Collaborate with colleagues across other departments, sharing insights and supporting one another to ensure seamless customer service delivery, improve processes, and continuously enhance the overall customer experience.
Customer Assistant
Tesco
Southampton
11.2021 - 12.2022
- Delivered excellent customer service in a fast-paced retail environment, addressing customer inquiries and resolving issues with a focus on customer satisfaction.
Education
Bachelor of Arts with Honours - Accounting and Finance
University of Winchester
Winchester 09.2020 - 8 2023
A Levels, AS and BTEC - A Level Business Studies, A Level Accounting, BTEC Extended Certificate Applied Science, AS Level Mathematics
Richard Taunton Sixth Form College
Southampton 09.2018 - 6 2020
GCSEs - undefined
Regents Park Community College
Southampton 10.2015 - 6 2018
LANGUAGES
English - Highly proficient
Romanian - Native speaker
Timeline
Customer Service Team Member
Starling Bank
01.2024 - Current
Customer Assistant
Tesco
11.2021 - 12.2022
Bachelor of Arts with Honours - Accounting and Finance
University of Winchester
09.2020 - 8 2023
A Levels, AS and BTEC - A Level Business Studies, A Level Accounting, BTEC Extended Certificate Applied Science, AS Level Mathematics
Richard Taunton Sixth Form College
09.2018 - 6 2020
GCSEs - undefined
Regents Park Community College
10.2015 - 6 2018