THAMSANQA ZULU
Camberley,Surrey
Summary
Motivated and adaptable Aerospace Engineering graduate with a solid academic foundation in aeronautics, propulsion, and systems modelling. Brings strong transferable skills gained through customer-facing, technical, and sales-oriented roles, including communication, presentation, and problem-solving. Known for resilience, rapid learning, and professionalism under pressure. Seeking to develop practical engineering experience within a dynamic technical or engineering-focused environment.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work history
Customer Service Team Member
Ocado
West Byfleet
02.2024 - 01.2026
- Maintained high standards of store and vehicle presentation to support brand image
- Assisted customers with queries, ensuring a positive end-to-end experience
- Drove delivery vehicles while adhering strictly to road safety and company policies
- Delivered reliable and professional customer service in a fast-paced environment
Product Specialist
Blue Square Marketing
Nottingham
01.2022 - 01.2024
- Liaised with project management teams to deliver campaign objectives
- Delivered detailed product presentations and demonstrations to diverse audiences
- Improved sales performance through comprehensive staff product training
- Provided technical support to staff and customers both in-house and on-site
- Identified and reported product or operational issues to enable swift resolution
Crew Trainer
McDonald's
Bracknell
05.2015 - 12.2020
- Set positive performance standards through exemplary customer service
- Trained new employees in customer service, food safety, and operational procedures
- Supported staff development by coaching team members across multiple workstations
- Maintained up-to-date knowledge of company policies and food safety regulations
Education
BEng (Hons) - Aerospace Engineering
University of Nottingham
Nottingham, United Kingdom 09.2017 - 07.2021
BTEC Extended Diploma - Aeronautical Engineering
Brooklands College
Weybridge, United Kingdom 09.2015 - 07.2017
GCSEs -
Heathside School
Weybridge, United Kingdom 05.2012 - 06.2015
Websites
Timeline
Customer Service Team Member
Ocado
02.2024 - 01.2026
Product Specialist
Blue Square Marketing
01.2022 - 01.2024
BEng (Hons) - Aerospace Engineering
University of Nottingham
09.2017 - 07.2021
BTEC Extended Diploma - Aeronautical Engineering
Brooklands College
09.2015 - 07.2017
Crew Trainer
McDonald's
05.2015 - 12.2020
GCSEs -
Heathside School
05.2012 - 06.2015