ADIL RAZA
Birmingham
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
10
10
years of professional experience
Work history
Customer Service Representative
SSP Food Travel Experts
Birmingham AIRPORT
2022.05 - Current
- Managed over 200 customers per day.
- Operating till accurately and efficiently
- Achieving Daily sales target.
- Help Team leaders to achieve target revenue per day.
- Managed customer-related issues following company policies and procedures.
- Collaborated across team to achieve productivity and efficiency.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Encourage Customer for positive feedback on TripAdvisor.
- Train new members about upselling and customer service.
Fulfilment Associate
Amazon
Birmingham
2022.03 - Current
- Fulfil customer orders with accuracy and efficiency.
- Achieved hourly targets and helps Team Leader to complete picking window within target time.
- Staging packages safely at designated area and batching packages for flex drivers.
- Receiving and stocking pallets in shelves, Check quality of products.
- Promote safety culture amongst colleagues and reporting safety incidents to managers in real time,
Amazon FBA Seller/consultant/Work Remotely
ADIL Enterprises ltd
Birmingham, United Kingdom
2021.01 - 2022.01
- Product research and analysed product though different tools H10, Keepa, jungle scout web etc
- Find Brand or Supplier of product locally or internationally through different search engines and trade shows.
- Negotiate with multiple suppliers to get lower price.
- Build listing deficiency report of Amazon listing and helps different brands to increase their sales up to 20% though listing Optimisation and PPC.
- Increasing sales on listing up to 15% through amazon coupons scheme.
- Driving Traffic on Amazon through different social media plate forms.
- Manage Amazon seller central account efficiently.
- Led Team of 5 plus members and train them how to manage A-To-Z process to selling on amazon.
- Supervise whole operation along with virtual assistants.
- Established strong Relations with suppliers.
- Achieved KPI with in the target timeframe.
FOH Team Member
O Tripeiro
Lisbon/portugal
2016.04 - 2020.12
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
Education
NVQ Level 3 - Diploma in Gas Utilisation Technical Installation Engineer
South And City College Birmingham
Birmingham 2022.08 -
High School Diploma - Portuguese Language
Escola Secundária De Odivelas
Lisbon04.2017
Skills
- Efficient payment processing
- Queue management
- Active listening
- Customer experience
- Fire safety
- Efficient under pressure
- Multilingual
- Outstanding leadership abilities
- Gas Health and safety
- Gas legislations
- Basic computer skills
Timeline
NVQ Level 3 - Diploma in Gas Utilisation Technical Installation Engineer
South And City College Birmingham
2022.08 -
Customer Service Representative
SSP Food Travel Experts
2022.05 - Current
Fulfilment Associate
Amazon
2022.03 - Current
Amazon FBA Seller/consultant/Work Remotely
ADIL Enterprises ltd
2021.01 - 2022.01
FOH Team Member
O Tripeiro
2016.04 - 2020.12
High School Diploma - Portuguese Language
Escola Secundária De Odivelas
Languages
Urdu
Native language
French
Intermediate
B1
English
Master or proficient
C2
Portuguese
Upper intermediate
B2