Results-oriented computer science professional with a robust academic background and an upper second-class honors degree. Proficient in a diverse range of programming languages, including Java, Python, JavaScript, and C#. Beyond programming, I have a proven track record in effective database management using technologies like MariaDB and SQLite for efficient data storage and retrieval. I demonstrate adaptability across both Windows and Linux environments, showcasing versatility in various computing landscapes. As a certified Google IT Support professional, I have established a strong foundation in IT support and maintenance. I excel in swift diagnosis and resolution of hardware and software issues, alongside seamless installations and configurations. My expertise extends to network configuration, exemplified by my successful setup and optimization of networks for peak performance. Dependable and highly organized, I excel amidst competing priorities, maintaining a positive attitude and an unwavering work ethic. I eagerly embrace additional responsibilities and consistently exceed team objectives. With meticulous attention to detail, I navigate complex tasks efficiently, even under tight deadlines. An enthusiastic team player, I actively contribute to organizational success. My commitment to professional growth is unwavering, as evidenced by my dedication to staying up-to-date with cutting-edge industry trends and advancements. Empowered by my comprehensive skill set, bolstered by Google IT Support certification and extensive computer science expertise, I am poised to deliver impactful results while advancing the organization's IT support aspirations.
3 Years experience in customer service
E-commerce Website Enhancement Collaborated with a development team to enhance user interface and responsiveness using HTML, CSS, and JavaScript. Implemented secure payment gateways and optimized checkout processes, resulting in a 20% increase in conversion rates.
Inventory Management System Designed and developed a web-based inventory management system with Python (Flask) and integrated MySQL database. Implemented user authentication and role-based access control, enhancing data security and accountability.
Automated Data Analysis Tool Created an automated data analysis tool using Python and pandas for processing and visualizing sales data. Saved 10 hours of weekly manual work and facilitated data-driven decision-making.
Cybersecurity Awareness Platform Developed a web platform using HTML, CSS, and JavaScript to educate users on cybersecurity best practices. Integrated interactive quizzes and resources, increasing user awareness and engagement.
AI-Powered Chatbots Explored chatbot implementation with Python's natural language processing for automated IT support. Integrated chatbots with company knowledge base, reducing IT support team workload by 30%.
IT Knowledge Base System Developed comprehensive IT knowledge base using a wiki platform. Organized troubleshooting guides, FAQs, and tutorials, improving IT support team efficiency
Google IT Support Professional Certificate
Google IT Support Professional Certificate