Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
BusinessAnalyst

Adil Muhammad

MANCHESTER

Summary

Results-oriented computer science professional with a robust academic background and an upper second-class honors degree. Proficient in a diverse range of programming languages, including Java, Python, JavaScript, and C#. Beyond programming, I have a proven track record in effective database management using technologies like MariaDB and SQLite for efficient data storage and retrieval. I demonstrate adaptability across both Windows and Linux environments, showcasing versatility in various computing landscapes. As a certified Google IT Support professional, I have established a strong foundation in IT support and maintenance. I excel in swift diagnosis and resolution of hardware and software issues, alongside seamless installations and configurations. My expertise extends to network configuration, exemplified by my successful setup and optimization of networks for peak performance. Dependable and highly organized, I excel amidst competing priorities, maintaining a positive attitude and an unwavering work ethic. I eagerly embrace additional responsibilities and consistently exceed team objectives. With meticulous attention to detail, I navigate complex tasks efficiently, even under tight deadlines. An enthusiastic team player, I actively contribute to organizational success. My commitment to professional growth is unwavering, as evidenced by my dedication to staying up-to-date with cutting-edge industry trends and advancements. Empowered by my comprehensive skill set, bolstered by Google IT Support certification and extensive computer science expertise, I am poised to deliver impactful results while advancing the organization's IT support aspirations.

Overview

5
5
years of post-secondary education
1
1
Certification
2
2
Languages
3
3

3 Years experience in customer service

Work History

Sales assistant

Morrison's
Stockport
05.2022 - 07.2022
  • Assisted customers with prompt and polite support in-person and via telephone
  • Helped customers locate products and checked store system for merchandise at other sites
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services
  • Prepared PowerPoint presentations and Word documents for sales presentations
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Monitored customers for signs of security concerns and escalated issues to management.

Cyber Security Assistant

KPMG
MANCHESTER
03.2022 - 04.2022
  • Experience in ensuring the security of software applications through secure coding practices and code reviews
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Greeted guests in with friendliness and professionalism.
  • Prepared PowerPoint presentations for senior-level staff with attention to detail.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Drafted common document templates to reduce time spent creating documents from scratch.

Education

Bachelor's Degree - Computer Science

Lancaster University
05.2021 - 05.2023

Connell College
09.2017 - 08.2020

Skills

Cyber Security: Risk Assessment, Threat Mitigationundefined

Accomplishments

E-commerce Website Enhancement Collaborated with a development team to enhance user interface and responsiveness using HTML, CSS, and JavaScript. Implemented secure payment gateways and optimized checkout processes, resulting in a 20% increase in conversion rates.

Inventory Management System Designed and developed a web-based inventory management system with Python (Flask) and integrated MySQL database. Implemented user authentication and role-based access control, enhancing data security and accountability.

Automated Data Analysis Tool Created an automated data analysis tool using Python and pandas for processing and visualizing sales data. Saved 10 hours of weekly manual work and facilitated data-driven decision-making.

Cybersecurity Awareness Platform Developed a web platform using HTML, CSS, and JavaScript to educate users on cybersecurity best practices. Integrated interactive quizzes and resources, increasing user awareness and engagement.

AI-Powered Chatbots Explored chatbot implementation with Python's natural language processing for automated IT support. Integrated chatbots with company knowledge base, reducing IT support team workload by 30%.

IT Knowledge Base System Developed comprehensive IT knowledge base using a wiki platform. Organized troubleshooting guides, FAQs, and tutorials, improving IT support team efficiency

Certification

Google IT Support Professional Certificate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner

Timeline

Google IT Support Professional Certificate

05-2023

Sales assistant

Morrison's
05.2022 - 07.2022

Cyber Security Assistant

KPMG
03.2022 - 04.2022

Bachelor's Degree - Computer Science

Lancaster University
05.2021 - 05.2023

Connell College
09.2017 - 08.2020
Adil Muhammad