ADIL HUSSAIN
Nelson,,United Kingdom
Summary
Driven and highly adaptable individual with exceptional organisational skills and keen eye for detail. Proficient in financial analysis and administrative support, coupled with strong communication abilities. Committed to delivering valuable insights and efficient operations in any role.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Specialist Financial Assistant
Capita Plc (Lloyds Banking Group)
Preston, Lancashire
2025.12 - Current
- Taking calls as part of the Specialist Team to help vulnerable callers better manage their finances and return to financial health.
- Completed Income and Expenditures with vulnerable callers and set treatments on their bank accounts in line with company policy and FCA regulations.
- Documented individuals' vulnerabilities and circumstances and evaluated the most appropriate treatment to support their return to financial health.
- Liaised with DMCs to receive and review proposals for callers in debt.
- Processing transactions of callers making payments towards arrears or payment plans.
- Back office admin to add tags to accounts
- Complaints handling (case creating and closing complaints at FPOC)
- Analysing I&E forms to tailor payment plans.
Customer Service Assistant
AnywhereWorks
Nelson, Lancashire
2025.01 - 2025.08
- Assisted customers with product inquiries, booking appointments/callbacks and general enquiries.
- Helping with enquiries for a variety of businesses via calls, email and live chat.
- Upheld company policies and procedures consistently for maintained standards of operation.
Sales Representative
Hertz UK LTD
Manchester, United Kingdom
2023.08 - 2024.11
- Sales role which consisted of selling ancillary products such as collision and theft insurance/waivers and personal insurance. Arranging vehicle exchanges with other branches. Booking vehicles in for service, MOT and repair. Providing customers with assistance through a high level of knowledge of cars and their features. Helping corporate customers understand the charges such as the rental fee, corporate rates, refundable deposits.
DWP Call Handler
Teleperformance UK
Nelson, United Kingdom
2023.03 - 2023.08
DWP Call Handler
Teleperformance UK
Nelson, United Kingdom
2021.03 - 2021.10
- Dealing with claimant queries and Job-Centre issues. Worked effectively, calmly and proactively under pressure, especially during time-critical situations. Dealing with claimants' payment issues, requesting advance payments, dealing with identity issues, late payment issues and liaising with the council to help the claimant. Dealing with landlords with missing rental payments. This job really helped me build character as most calls were unpleasant due to claimants being in vulnerable circumstances.
Education
GCSEs -
St John Fisher and Thomas More RC High School
Colne, Lancashire 2012.09 - 2017.04
NVQ Level 3 - Business Studies
Nelson and Colne College
Nelson, Lancashire 2017.09 - 2020.05
Diploma of Higher Education - Business and Marketing
Manchester Metropolitan University
Manchester, England 2020.09 - 2022.04
Skills
- Result-Oriented approach
- Customer satisfaction focus
- Ability to handle objections
- Time management efficiency
Timeline
Specialist Financial Assistant
Capita Plc (Lloyds Banking Group)
2025.12 - Current
Customer Service Assistant
AnywhereWorks
2025.01 - 2025.08
Sales Representative
Hertz UK LTD
2023.08 - 2024.11
DWP Call Handler
Teleperformance UK
2023.03 - 2023.08
DWP Call Handler
Teleperformance UK
2021.03 - 2021.10
Diploma of Higher Education - Business and Marketing
Manchester Metropolitan University
2020.09 - 2022.04
NVQ Level 3 - Business Studies
Nelson and Colne College
2017.09 - 2020.05
GCSEs -
St John Fisher and Thomas More RC High School
2012.09 - 2017.04