Adil Christopher
City of London,Dagenham
Summary
Experienced PCSO qualified in policing and focused on community relations. Cares about helping others during difficult situations and always ready to back up colleagues. Diligent about adhering to rule of law and treating everyone equitably.
Experienced and results-oriented Retail Manager with three years of managerial experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction. With a proven track record of successfully managing large teams, implementing effective marketing strategies, and analyzing sales data to make informed business decisions, I am confident in my ability to contribute to the growth and success of any retail organization.
Overview
5
5
Languages
16
16
years of professional experience
Work History
Police community support officer (PCSO)
The Metropolitan Police Service
Tower Hamlets - E3, London
07.2024 - Current
- focusing on building relationships within the community in order to keep neighbourhoods safe and help give the community a voice
- being accessible and known locally to build trust
- working actively with local schools and schools officers to build trust with young people and expend youth engagement opportunities
- being the police link to community groups, tenants associations, youth clubs and faith groups in particular
- supporting crimefighting and crime prevention initiatives by being innovative and sharing intelligence
- providing support at ceremonial and special events
- responding to major incidents and security alerts
- making house-to-house enquiries
- helping to keep London’s road network running
- issuing fixed penalty notices
Assistant Store Manager
BP RETAIL UK
Harlow, CM17
07.2023 - 07.2024
- Directed team efforts in overseeing fresh food, Wild Bean Café, and forecourt operations.
- Making sure that safety of yourself, your team, and the customer, in line with bp policies and procedures, is my top priority.
- Ensure legal and safety compliance through all of the store's operations e.g., food safety, underage sales, forecourt operations.
- Working with the team to deliver great customer service at every level through getting the basics right and listening to our customers and driving continuous improvement.
- Supported the team's management through engagement, development, training, recruitment, and other people-related tasks.
RETAIL MANAGER
Espro Acoustiguide Group / TOWER of LONDON
City of London
04.2022 - 05.2023
- Successfully managed a team of 10 sales associates, resulting in a 25% increase in sales revenue over the course of 6 months.
- Coordinated and executed promotional events, resulting in a 15% increase in customer traffic and brand awareness.
- Developed and implemented improved inventory management procedures, reducing stock loss by 10% and increasing profitability.
- Maintained a high level of customer satisfaction by resolving issues and providing exceptional customer service, resulting in a 95% customer retention rate.
- As one of the first points of contact for visitors, duties start with providing a warm, friendly welcome while ensuring you provide accurate information and directions to all areas of the TOWER of London, making sure that their expectations are exceeded at all times.
- Responsibilities required to be exceedingly friendly, be able to deal effectively with difficult situations and be able to meet the needs of a constantly changing visitor flow.
- Handing out Audio Guides to individual and group visitors to Tower of London.
- Providing information on how visitors can make the most out of their visit.
- Promoting Gift Aid and Annual Pass memberships.
- To help with the general maintenance and cleaning of the audio guides.
Site manager
SODEXO UK LTD / UK Health Security Agency (UKHSA)
City of London
12.2021 - 04.2022
- The Site Manager will lead and oversee the overall management of Local Testing Sites (LTS) and coordinate operations for self-administered testing for service users.
- This role requires strict adherence to health directives, policies, and procedures issued by the Government, as well as providing feedback to central teams and the base of operations.
- Directly manage the overall TESTIng operation.
- Ensure the safety of all staff and service users by managing all activities and outputs of the Local Testing site.
- Ensure timely preparation and submission of all required reports and returns.
- Manage the supply of test kits and PPE, and maintain ongoing inventory.
- Demonstrate the ability to read and interpret directives and documentation issued.
- Carry out instructions provided in a written, oral, or diagram form.
- Problem-solve and create solutions to complex problems.
- Maintain accurate record-keeping and ensure adherence to safety regulations and procedures.
- Manage personnel resources, and train and motivate the team to deliver service excellence.
Senior Healthcare Assistant / Team Leader
RANDOX HEALTHCARE
London
07.2021 - 01.2022
- The role involves leading a team of 7-12 Healthcare ASSISTAnts (HCAS) performing PCR throat SWABS at our StaNSTED location on non-SYMptomatic individuaLS before flying.
- Working in Partnership with RANDOX HEALTHCARE at their STANSTED AIRPORT WALK IN TESTING CENTRE as a TEAM LEADER.
CIVIL ENFORCEMENT OFFICER
APCOA UK in Partnership with Lambeth London Borough Council
Brixton, Greater London
08.2020 - 07.2021
- Patrol public streets and local council car parks to make sure that regulations are being followed.
- Record and issue Penalty Charge Notices.
- Check parking meters and car park equipment and report damage or faults, checking that car parks are clean and tidy.
- Report defective signs and road markings, identifying and reporting any abandoned vehicles.
- Explain regulations to motorists and advise them about parking facilities.
- Check tickets and attend to minor machine faults.
- Work alongside police community support officers to Report incidents, crimes or anti-social behavior.
DEPUTY BRANCH MANAGER
CHEQUEPOINT UK LTD
City of London
06.2010 - 10.2015
- My primary responsibilities include Cash handing, buying and selling of foreign currencies.
- Credit and debit card cash advances.
- Pay Day Loans & buying and selling of Gold.
- Financial and insurance activities.
- Www.chequepoint.com
Education
POSTGRADUATE DIPLOMA - INTERNATIONAL TOURISM MANAGEMENT
Cardiff Metropolitan University
City of London11-2015
B.A (HONS) - INTERNATIONAL BUSINESS
BIRMINGHAM CITY UNIVERSITY
BIRMINGHAM10-2010
ADVANCED DIPLOMA - BUSINESS & ADMINISTRATIVE MANAGEMENT
Institute of Administrative Management (IAM)
09-2009
DIPLOMA - BUSINESS MANAGEMENT
THAMES BUSINESS SCHOOL
Singapore08-2008
MASTER OF BUSINESS ADMINISTRATION - MARKETING
University of Wales - Trinity Saint David
City of London01-2014
Custom
References available upon request.
Languages
English
Proficient
C2
Arabic
Elementary
A2
Hindi
Proficient
C2
Punjabi
Advanced
C1
Urdu
Elementary
A2
Timeline
Police community support officer (PCSO)
The Metropolitan Police Service
07.2024 - Current
Assistant Store Manager
BP RETAIL UK
07.2023 - 07.2024
RETAIL MANAGER
Espro Acoustiguide Group / TOWER of LONDON
04.2022 - 05.2023
Site manager
SODEXO UK LTD / UK Health Security Agency (UKHSA)
12.2021 - 04.2022
Senior Healthcare Assistant / Team Leader
RANDOX HEALTHCARE
07.2021 - 01.2022
CIVIL ENFORCEMENT OFFICER
APCOA UK in Partnership with Lambeth London Borough Council
08.2020 - 07.2021
DEPUTY BRANCH MANAGER
CHEQUEPOINT UK LTD
06.2010 - 10.2015
POSTGRADUATE DIPLOMA - INTERNATIONAL TOURISM MANAGEMENT
Cardiff Metropolitan University
B.A (HONS) - INTERNATIONAL BUSINESS
BIRMINGHAM CITY UNIVERSITY
ADVANCED DIPLOMA - BUSINESS & ADMINISTRATIVE MANAGEMENT
Institute of Administrative Management (IAM)
DIPLOMA - BUSINESS MANAGEMENT
THAMES BUSINESS SCHOOL
MASTER OF BUSINESS ADMINISTRATION - MARKETING
University of Wales - Trinity Saint David