Adhnan Patel
BLACKBURN,Lancashire
Summary
Third-year Civil Engineering student at University, actively seeking graduate opportunities within the industry. Possesses a strong passion for applying theoretical knowledge to practical projects and is eager to contribute skills, dedication, and enthusiasm for gaining hands-on experience in the field. The portfolio showcases a proactive approach to problem-solving, emphasizing sustainable solutions and effective teamwork. Motivated and detail-oriented, keen on learning from experienced professionals and making a positive impact on real-world construction projects.
Overview
6
6
years of professional experience
Work History
Customer service agent
Teleperformance UK
06.2022 - 08.2023
- Provided prompt, accurate customer inquiry responses on passport applications, renewals, general queries via phone, email, in-person
- Assisted customers in completing application forms, ensuring compliance, guiding through process
- Performed administrative tasks critical to application processing, documenting activities, evaluations, determinations
- Gained ability to handle difficult customers, maintaining calm, empathy
- Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
Intern Trainee
Compass Architecture
Blackburn, Lancashire
12.2017 - 07.2023
- Managed calendar and scheduled appointments for executives to attend meetings
- Shadowed manager to broaden knowledge and learn tasks.
- Assisted in formulating expenditure reports to submit to manager.
- Registered information on database to preserve accurate and updated details. Produced digital and physical conceptual models.
- Produced detailed architectural drawings and sketches, using AutoCAD.
Education
Bachelor of Arts - Civil Engineering
University of Central Lancashire
Preston 09.2021 -
Skills
- Critical Thinking
- Teamplayer
- AutoCAD
- MATLAB
- Customer Service
- Time Management
- Organisational Skills
References
References available upon request.
Timeline
Customer service agent
Teleperformance UK
06.2022 - 08.2023
Bachelor of Arts - Civil Engineering
University of Central Lancashire
09.2021 -
Intern Trainee
Compass Architecture
12.2017 - 07.2023
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