Adhnan Khan
Bradford,Yorkshire
Summary
Project Management graduate with a 2:1 BSc (Hons) from Leeds Beckett University, with practical experience in project scheduling, stakeholder communication, risk analysis, and progress tracking. Proficient in Microsoft Project, Excel, and Gantt chart development, with a strong understanding of project planning and reporting developed through an APM-accredited degree.
Alongside academic experience, brings a strong commercial background across retail, telesales, and customer service roles. At Currys and Capita, consistently exceeded KPIs through consultative selling, customer engagement, and tailored product recommendations, developing strong communication, analytical, and reporting skills.
Seeking a Graduate or Assistant Project Management role where organisational, stakeholder engagement, and planning skills can support effective project coordination and successful delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Sales Colleague
Currys
Birstall, Kirklees
02.2023 - 03.2026
- Recognised as the top salesperson in the vision department, consistently exceeding individual sales targets and contributing to weekly revenue performance.
- Achieved top-performing Home Broadband Specialist status, delivering strong broadband and TV package conversions through consultative customer engagement.
- Ranked among the highest-performing sales colleagues, regularly exceeding KPIs and supporting overall department sales performance.
- Provided peer support and product training to colleagues, sharing expertise on broadband and TV services to improve team confidence and sales results.
Supplier Experience Specialist
Sky TV
Birstall, Kirklees
01.2024 - 11.2024
- Represented Sky as the in-store Supplier Experience Specialist, promoting broadband and TV packages to new and existing customers.
- Delivered tailored broadband and TV solutions based on customer household needs, increasing service adoption and upgrade conversions.
- Consistently exceeded Sky sales and conversion KPIs through consultative selling and strong product expertise.
- Played a key role in transforming store performance, contributing to the location improving from one of the lowest-performing stores in the region to a top regional performer following my appointment.
- Provided expert guidance on broadband speeds, TV packages, installation processes, and service switching.
- Tracked sales performance and customer interactions using CRM and internal reporting systems.
- Supported colleagues by sharing product knowledge and best practices, helping improve team sales confidence and compliance with Sky sales standards.
Sales Advisor
O2 Capita
Leeds, West Yorkshire
10.2021 - 06.2022
- Managed a high volume of inbound and outbound customer calls, delivering tailored mobile and broadband solutions based on customer needs.
- Consistently met and exceeded daily and weekly sales and performance KPIs through consultative selling and strong product knowledge.
- Built strong customer rapport to retain accounts and increase upselling opportunities, improving customer value and satisfaction.
- Logged detailed customer interactions and sales activity using CRM systems, ensuring accurate reporting and performance tracking.
- Resolved billing, contract, and service queries efficiently while maintaining high standards of customer service.
- Collaborated with team members and supervisors to maintain compliance with company sales policies and regulatory requirements.
Telesales Canvasser
Green Measures Ltd
Bradford, West Yorkshire
02.2021 - 08.2021
- Conducted outbound calls to residential and commercial customers promoting government-backed energy efficiency schemes.
- Generated qualified leads for insulation, boiler upgrades, and eco-home improvements through persuasive communication and needs assessment.
- Achieved daily call and conversion targets by effectively handling customer objections and explaining technical benefits clearly.
- Maintained accurate CRM records of customer interactions, lead status, and follow-up actions to support sales pipeline management.
- Communicated eligibility criteria and programme benefits clearly, ensuring compliance with government scheme requirements.
- Contributed to team performance by consistently maintaining strong call productivity and lead generation levels.
Food & Beverage Operational Assistant
The Great Victoria Hotel
Bradford, West Yorkshire
05.2019 - 09.2020
- Supported the delivery of large-scale events, weddings, and corporate functions, ensuring high standards of guest service.
- Assisted with event preparation, including venue setup, table arrangements, and service coordination.
- Prepared and served food and beverages in line with health, safety, and hospitality service standards.
- Processed customer payments accurately using POS systems and handled cash transactions responsibly.
- Worked effectively in a fast-paced team environment, maintaining professionalism during high-demand events.
- Responded quickly to guest requests and operational issues to ensure smooth event delivery.
Education
Undergraduate Degree - Project Management
Leeds Beckett University
LeedsSkills
- Communication & stakeholder engagement
- Teamwork and collaboration
- Time management and organisation
- Problem-solving and analytical thinking
- Data analysis and reporting
- Presentation and communication skills
- Microsoft Project
- Microsoft Excel
- Gantt chart creation and project scheduling
- CRM systems and customer data management
- POS systems and sales tracking tools
- Customer engagement and consultative selling
- Product knowledge (Broadband, TV, Mobile, Home Appliances)
- Hospitality and customer service delivery
- Adaptability and active listening
Certification
- BSc (Hons) Project Management (APM Accredited) – Leeds Beckett University | 2025
- Level 3 BTEC Extended Certificate – Business, IT & Applied Science
- Level 2 ECDL in IT Application Skills (QCF)
- 11+ GCSEs including English Language – Samuel Lister Academy
- Full UK Driving Licence – Category B
Accomplishments
- Upper Second-Class Honours (2:1) awarded for academic performance in BSc (Hons) Project Management at Leeds Beckett University
- Recognised Broadband Specialist (Sky) at Currys for product expertise and customer advisory performance
- Student Engagement & Achievement Award – Leeds Trinity University Reward Scheme for volunteering and participation in university initiatives
- Completed community development and teamwork projects through the National Citizen Service
Affiliations
- Interested in cars and automotive technology, with a particular interest in developments in the automotive and motorsport industry. Enjoy following technology trends and innovations in consumer electronics. Stay active through regular gym training and football, and also enjoy playing snooker recreationally.
References
References available upon request.
Timeline
Supplier Experience Specialist
Sky TV
01.2024 - 11.2024
Sales Colleague
Currys
02.2023 - 03.2026
Sales Advisor
O2 Capita
10.2021 - 06.2022
Telesales Canvasser
Green Measures Ltd
02.2021 - 08.2021
Food & Beverage Operational Assistant
The Great Victoria Hotel
05.2019 - 09.2020
Undergraduate Degree - Project Management
Leeds Beckett University