Summary
Overview
Work History
Education
Skills
References
Availability
Health Care Certifications
References
Timeline
Generic

Aderinsola Okesanya

HASTINGS,United Kingdom

Summary

Dedicated and compassionate healthcare assistant with diverse experience in caregiving, and a strong educational background in psychology. Currently employed at Mulberry House, a specialist residential facility in the UK, providing comprehensive support to patients. Equipped with multiple health care certifications and fluency in English. Committed to delivering high-quality patient care, skilled in assisting with daily living activities, medication management, and supporting individuals with various conditions, including dementia and autism. Seeking to further contribute my skills, international experience, and psychological knowledge to a health-care team focused on exceptional patient care in the UK.

Overview

6
6
years of professional experience

Work History

Health Care Assistant

Mulberry House- Specialist Residential & Nursing care. Nursing
HASTINGS, United Kingdom
01.2025 - Current
  • Prepared beds and equipment for use by healthcare professionals.
  • Answered call lights promptly and responded to patient requests in a timely manner.
  • Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
  • Provided comfort measures such as back rubs and positioning of bedridden patients.
  • Helped feed residents who are unable to feed themselves due to disability or illness.
  • Transported patients to different locations within the facility or to appointments outside the facility.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Assisted in transferring patients from wheelchair or bed using appropriate techniques.

Health-care Assistant

Vine House Care
HASTINGS, United Kingdom
09.2024 - 12.2024
  • Assist patients with everyday activities including dressing and meal preparation, promoting independence and dignity
  • Provide companionship and emotional support, enhancing patients' overall well-being and quality of life
  • Maintain high hygiene levels through regular cleaning and personal care assistance
  • Manage and administer medications and treatments as per prescribed schedules
  • Set up and maintain medical equipment, ensuring safe and effective use
  • Run errands for patients, supporting their daily needs and improving their quality of life
  • Collaborate with the health-care team to ensure comprehensive and consistent patient care

Career Break (Relocation)

Self Development
02.2022 - 08.2024
  • Relocated to the UK and focused on obtaining relevant health-care certifications to transition into the UK health-care system

Customer Experience Agent

Investment one financial services.
Lagos, Nigeria
09.2019 - 01.2022
  • Participated in team meetings and brainstorming sessions to discuss possible improvements in the CX process.
  • Documented all customer conversations in the database system accurately and thoroughly.
  • Maintained up-to-date knowledge of product features, benefits, pricing, and promotions.
  • Provided excellent customer service by responding to inquiries in a timely and professional manner.
  • Identified and escalated priority issues to appropriate teams for resolution.
  • Analyzed trends in customer feedback to identify areas of improvement.
  • Collaborated closely with other departments to resolve complex customer inquiries.
  • Conducted outbound calls to follow up on pending requests from customers.
  • Received incoming calls from customers seeking assistance or advice regarding products or services offered.
  • Utilized multiple communication channels to provide assistance to customers.
  • Communicated with customers via phone, email and online chats.
  • Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
  • Collected customer feedback and recorded into system, sharing key details with appropriate departments and team members.
  • Assisted customers with making payments or completing orders in system.
  • Nurtured existing relationships with longtime customers while exploring opportunities to develop partnerships with prospects and leads.
  • Designed email and chat templates for consistent customer communication.
  • Monitored social media and online forums to address customer inquiries and feedback.
  • Resolved customer complaints and issues promptly, ensuring a positive resolution.
  • Managed time efficiently to respond to customer inquiries in a timely manner.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Supported sales team members to drive growth and development.
  • Contacted customers about potential service upgrades, new services and account changes.

Education

Access To Higher Education Diploma- In view - Nursing

Learn Direct.

B.sc - Psychology

University of Ibadan
Ibadan, Nigeria

WAEC Certificate -

Command Day Secondary School
Ikeja, Lagos, Nigeria

Skills

  • Patient care and support
  • Urinary catheter management
  • Dementia care
  • Autism support
  • Mental capacity assessment
  • Safe moving and handling techniques
  • Vital signs monitoring
  • Infection control practices
  • Strong communication skills
  • Empathy and compassion
  • Time management
  • Problem-solving
  • Adaptability
  • Team collaboration
  • Psychological assessment and support
  • Cross-cultural competence
  • Resourcefulness in diverse healthcare settings

References

Available upon request

Availability

Full-time

Health Care Certifications

  • Urinary Continence Management
  • The Mental Capacity Act (R-UK)
  • Changing Urinary Catheters (H-UK)
  • Dementia: Understanding the Condition (H-UK)
  • H&S: Supporting People to Move (H-UK)
  • Assisting Clients with Medication (H-UK)
  • Care and Support for Autistic People (HR-UK)

References

References available upon request.

Timeline

Health Care Assistant

Mulberry House- Specialist Residential & Nursing care. Nursing
01.2025 - Current

Health-care Assistant

Vine House Care
09.2024 - 12.2024

Career Break (Relocation)

Self Development
02.2022 - 08.2024

Customer Experience Agent

Investment one financial services.
09.2019 - 01.2022

Access To Higher Education Diploma- In view - Nursing

Learn Direct.

B.sc - Psychology

University of Ibadan

WAEC Certificate -

Command Day Secondary School

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Aderinsola Okesanya