Adenike Oyin Owoake
London,Croydon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service Advisor
Milbrook Group
09.2022 - 06.2023
- Recorded and processed customer data accurately.
- Scheduled customer appointments and sent reminders to maintain active schedule.
- Transferred customer calls to respective department or personnel to address specific issues.
- Established positive relationships with clients by going extra mile to build rapport.
Customer Service Assistant
Tesco
02.2021 - 08.2022
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Customer Service Assistant
Freshbite Pastries and Delight
12.2019 - 01.2021
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Front Office Assistant
Callucie ventures Ltd
02.2017 - 10.2019
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Maintained office files for reliable reference, including electronic and hard copies.
- Received and screened high-volume internal and external communications, calls and email.
- Greeted guests and clients with warmth and professionalism.
Education
Master of Science - Innovation in Management and entrepreneurship
Kingston University
Kingston upon Thames 09.2022 -
Bachelor of Science - Business Management
National Open university
Ibadan Nigeria 09.2012 - 09.2016
Diploma of Higher Education - Accounting
Polytechnic of Ibadan
Ibadan Nigeria 09.2007 - 09.2010
Skills
* Microsoft word
* Excel
* Power Point
* Quickbook
* Good communication and problem-solving skills
* Good interpersonal skill
* Fast learning, high adaptive capabilities and tolerance to stress
Languages
English
Advanced
References
Available on Request
Timeline
Customer Service Advisor
Milbrook Group
09.2022 - 06.2023
Master of Science - Innovation in Management and entrepreneurship
Kingston University
09.2022 -
Customer Service Assistant
Tesco
02.2021 - 08.2022
Customer Service Assistant
Freshbite Pastries and Delight
12.2019 - 01.2021
Front Office Assistant
Callucie ventures Ltd
02.2017 - 10.2019
Bachelor of Science - Business Management
National Open university
09.2012 - 09.2016
Diploma of Higher Education - Accounting
Polytechnic of Ibadan
09.2007 - 09.2010
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