Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Adenike Oyin Owoake

London,Croydon

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work history

Customer Service Advisor

Milbrook Group
09.2022 - 06.2023
  • Recorded and processed customer data accurately.
  • Scheduled customer appointments and sent reminders to maintain active schedule.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Established positive relationships with clients by going extra mile to build rapport.

Customer Service Assistant

Tesco
02.2021 - 08.2022
  • Offered prompt solutions to maintain customer satisfaction.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Offered detailed advice on product and service benefits.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Customer Service Assistant

Freshbite Pastries and Delight
12.2019 - 01.2021
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.

Front Office Assistant

Callucie ventures Ltd
02.2017 - 10.2019
  • Registered visitors, guests and contractors upon arrival, providing access passes.
  • Maintained office files for reliable reference, including electronic and hard copies.
  • Received and screened high-volume internal and external communications, calls and email.
  • Greeted guests and clients with warmth and professionalism.


Education

Master of Science - Innovation in Management and entrepreneurship

Kingston University
Kingston upon Thames
09.2022 -

Bachelor of Science - Business Management

National Open university
Ibadan Nigeria
09.2012 - 09.2016

Diploma of Higher Education - Accounting

Polytechnic of Ibadan
Ibadan Nigeria
09.2007 - 09.2010

Skills

    * Microsoft word

    * Excel

    * Power Point

    * Quickbook

    * Good communication and problem-solving skills

    * Good interpersonal skill

    * Fast learning, high adaptive capabilities and tolerance to stress


Languages

English
Advanced

References

 Available on Request

Timeline

Customer Service Advisor

Milbrook Group
09.2022 - 06.2023

Master of Science - Innovation in Management and entrepreneurship

Kingston University
09.2022 -

Customer Service Assistant

Tesco
02.2021 - 08.2022

Customer Service Assistant

Freshbite Pastries and Delight
12.2019 - 01.2021

Front Office Assistant

Callucie ventures Ltd
02.2017 - 10.2019

Bachelor of Science - Business Management

National Open university
09.2012 - 09.2016

Diploma of Higher Education - Accounting

Polytechnic of Ibadan
09.2007 - 09.2010
Adenike Oyin Owoake