Ademola Joseph Haastrup
Birmingham
Summary
Knowledgeable account management professional with experience in developing client communications, sales strategy and contract negotiation. Cultivates long-term relationships and delivers high levels of customer service to achieve revenue targets. Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
Work History
Retentions Specialist/Client
Service Manager at Shell Energy Retail
Limited
Coventry
06.2023 - Current
- Used customer relationship management (CRM) systems to accurately track and manage customer data
- Communicating with customers and sales representatives
- Analyzing customer behavior
- Gathering information about customer complaints
- Developing aggressive retention strategies based on customer feedback
- Negotiating with customers to renew contracts and retain business
- Meeting with the sales team to propose customer retention solutions
- Writing and presenting customer behavior reports
- Building positive relationships with customers and business associates
- Average retention success of 20 customers a day re-contracting and upgrading their packaging.
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Predicted and interpreted consumer trends to improve product offerings.
Warehouse Operative
DHL Supply Chain, Alliance Healthcare
Birmingham
11.2022 - 06.2023
- Receive deliveries of goods and supplies
- Check for damaged or missing items
- Store goods
- Move stock around by hand, using lifting gear or a forklift truck
- Pack orders
- Load, and sometimes deliver, goods
- Keep records of stock
- Keep paperwork up to date
- Clean work areas
Relationship Manager
First City Monument
Bank
Lagos
02.2022 - 08.2022
- Managed long-term customer relationships to increase revenue.
- Identified and developed new business opportunities, expanding existing client bases.
- Supported clients in setting clear financial goals with plans to achieve them.
- Advised clients on relevant insurance for maximised investment security.
- Promoted new financial products for enhanced investment scope.
- Assessed client asset portfolios to maximise return on investment.
- Assessed clients' financial requirements to devise bespoke investment plans.
- Maintained up-to-date knowledge of legislation and policy changes.
- Sourced new business through strategic networking to maximise investment opportunities.
- Researched financial products thoroughly to provide thorough, reliable client guidance.
- Updated clients on new financial products for improved investment possibilities.
- Analysed risk across client assets, maintaining investment security.
Relationship Manager
Union Bank of Nigeria
Lagos
07.2019 - 01.2022
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. Quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Develop structuring and financing recommendations that are tailored to client's needs through synthesis and evaluation of the more complex needs of clients (e.g. Succession planning)
- Direct and supervise ongoing client management by monitoring the client financing implementation plan, coordinating and resolving conflicts as they arise and managing the expectations of all involved parties
- Establish contact, rapport and credibility with prospective clients to influence key decision makers to start a relationship with the organisation
Call Centre Representative
Consol Limited, Ntel & Airtel
Lagos
04.2018 - 01.2019
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Education
B. Sc - Botany
University of Ibadan
02.2012 - 12.2015
Senior School Certificate -
Christ The King Academy
10.2008 - 06.2009
Senior School -
Olatunde Memorial Comprehensive High School
09.2003 - 06.2006
Primary -
Olatunde Memorial Nursery And Primary School
09.1995 - 08.2003
Skills
- Customer demographics understanding
- Market research expertise
- Pricing structures knowledge
- Complaint resolution
- Key stakeholder relationship building
- Account management
- CRM
- Strategic sales knowledge
- Key holder experience
Interests
Hobbies
, Reading
Additional Information
- Nominated for teacher of the year
Languages
English
Fluent
Timeline
Retentions Specialist/Client
Service Manager at Shell Energy Retail
Limited
06.2023 - Current
Warehouse Operative
DHL Supply Chain, Alliance Healthcare
11.2022 - 06.2023
Relationship Manager
First City Monument
Bank
02.2022 - 08.2022
Relationship Manager
Union Bank of Nigeria
07.2019 - 01.2022
Call Centre Representative
Consol Limited, Ntel & Airtel
04.2018 - 01.2019
B. Sc - Botany
University of Ibadan
02.2012 - 12.2015
Senior School Certificate -
Christ The King Academy
10.2008 - 06.2009
Senior School -
Olatunde Memorial Comprehensive High School
09.2003 - 06.2006
Primary -
Olatunde Memorial Nursery And Primary School
09.1995 - 08.2003
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