Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Sharron Garratt

Birmingham

Summary

Motivational people manager with an awarded track record, versed in business and employee management. Offering over 10 years of experience in retail. Decisive leader and strategic problem solver with excellent communication and planning abilities.

Overview

36
36
years of professional experience

Work history

Personal Carer

Self employed
Birmingham
09.2016 - 05.2021
  • Developed various communication styles.
  • Maintained dignity & respect whilst supporting bathing and general hygiene requirements.
  • Paid bills, collected pensions and administered medication.

Foot Health Practitioner

Self employed
Birmingham
08.2014 - 01.2016
  • RQF level 3 Diploma.
  • Increased client base from 0 to 34 in 7 months.
  • Provided routine foot care and maintenance.
  • Hygiene / equipment sterilisation.
  • Record keeping.

Operations Consultant

McDonald's Restaurants Ltd
Birmingham & Worcester
06.1999 - 04.2011
  • Managed 8 restaurants, 90+ managers, 600+ employees.
  • Managed annual sales and P&L expenditure of £10,000,000+
  • Analysed results daily, weekly and monthly identifying trends and trajectory.
  • Advised daily / weekly / monthly re sales, labour controls, guest counts, inventory controls, maintenance costs & utilities, successfully reducing expenditure through training & development.
  • Handled complex problems and issues by acknowledging symptoms and addressing root causes.
  • Oversaw 2,400,000 restaurant refurbishment project in Birmingham city centre.
  • Promoted in excess of 80 managers.
  • Regularly audited restaurants re Health&Safety, Food Safety, Security, HR polices and QSC standards.
  • Prepared and presented reports for executive meetings.

Restaurant Manager

McDonald's Restaurants LTD
Birmingham
02.1996 - 06.1999
  • Managed annual sales and P&L expenditure of £2.800.000
  • Analysed operations to improve restaurant efficiency and service levels.
  • Strategically reviewed and planned towards KPI achievements.
  • Conducted health & safety, food safety and security audits.
  • Developed existing team and promoted new managers.
  • Improved food and paper costs, through analysis, improved inventory control, improved yields, waste reduction and employee buy in.
  • Reduced labour costs by 3% while maintaining excellent service and profit levels.
  • Reduced staff turnover from 103% to 63%
  • Effectively managed payroll and HR processes.


1st Assistant & 2nd Assistant Manager

McDonald's Restaurants LTD
Birmingham
06.1992 - 02.1996
  • Supported and worked closely with restaurant manager to achieve KPIs
  • Performed various store operations including opening and closing procedures.
  • Worked on multiple administrative tasks concurrently.
  • Reconciled till balances and cash takings.
  • Delegated tasks according to team members' strengths to guarantee maximum sales opportunities.
  • Managed store inventory daily, weekly & monthly, stock control procedures.

Floor Manager

McDonald's Restaurants LTD
Birmingham
01.1989 - 06.1992
  • Trained procedures to new and existing employees.
  • Delivered first-class customer service.
  • Motivated team members.
  • Managed store inventory through stock control procedures.

Crew Member

McDonald's Restaurants Ltd
Birmingham
11.1985 - 01.1989
  • Fast-paced service environment.
  • Prepared food and beverages.
  • Ensured restaurant cleanliness standards.
  • Maintained clean and sanitary food preparation areas and equipment.
  • Trained in food safety and hygiene practices.

Education

A-Levels - English language, RE, HE, History, Maths

Arden Senior & Josiah Mason
Birmingham
1986

Skills

  • Integrity driven leadership
  • People management / development
  • Performance management
  • Communication
  • Attention to detail
  • Reliable
  • Passionate
  • Results orientated
  • Appearance & presentation
  • Organised & accountable
  • Sales, P&L and profit analysis

Accomplishments

  • Promoted - Floor Manager 1989
  • Promoted - Assistant Manager 1992
  • Promoted - Restaurant Manager 1996
  • Restaurant of the quarter award 1996 & 1998
  • President award winner (prestigious award) 1998
  • Promoted - Operations Consultant 1999
  • Waste initiative with Sir Albert Bore (Birmingham city council) 2004
  • Operations Consultant of the year award 2005
  • Above The Call of Duty award 2006
  • Involved in the roll out of new operating systems across the UK
  • Outstanding leadership award 2007
  • Involved in the roll out of the women's leadership development programme 2008
  • Outstanding contribution to business award 2009


Timeline

Personal Carer

Self employed
09.2016 - 05.2021

Foot Health Practitioner

Self employed
08.2014 - 01.2016

Operations Consultant

McDonald's Restaurants Ltd
06.1999 - 04.2011

Restaurant Manager

McDonald's Restaurants LTD
02.1996 - 06.1999

1st Assistant & 2nd Assistant Manager

McDonald's Restaurants LTD
06.1992 - 02.1996

Floor Manager

McDonald's Restaurants LTD
01.1989 - 06.1992

Crew Member

McDonald's Restaurants Ltd
11.1985 - 01.1989

A-Levels - English language, RE, HE, History, Maths

Arden Senior & Josiah Mason

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