Adele Corner
Littlehampton,West Sussex
Summary
I am a reliable, motivated, and hard-working individual with extensive experience in roles demanding excellent administration and people skills. Throughout my career, I have excelled in communicating effectively with members of the public, utilising both verbal and non-verbal communication to establish rapport and resolve inquiries effectively. Thriving in busy, fast-paced environments, I am adept at handling diverse situations with professionalism and empathy. Known for my honesty, kindness, and friendliness, I am trusted by colleagues and customers alike. I aspire to join West Sussex County Council to complete my ASYE, driven by my passion for making a positive impact in social work. With a keen eye for detail and a thoughtful approach to my work, I am committed to delivering exceptional results while upholding the highest standards of integrity and professionalism.
Overview
10
10
years of professional experience
Work History
Final Placement – Older People’s Mental Health Team Southern
West Sussex County Council
- In my current placement with the older people’s mental health team, I engage in a diverse range of responsibilities aimed at supporting individuals and families.
- This includes conducting risk assessments, developing risk enablement plans, and completing various assessments such as Care Act assessments, mental capacity assessments, and s117 reviews.
- I prioritise maintaining confidentiality and adhering to data protection protocols while accurately recording case notes on Mosaic.
- Building rapport with customers and effectively communicating, both verbally and non-verbally, is crucial in navigating challenging situations within a potentially stressful role.
- I manage caseloads, work collaboratively as part of a team, and communicate with customers and their families in a person-centred and strengths-based manner.
- Additionally, I utilise community resources, signposting, and referrals to internal and external services to meet the needs of the individuals I support.
- Throughout this experience, I’ve cultivated skills in advocacy, patience, cultural awareness, critical thinking, and multi-agency working, all while promoting independence and empowerment in the customers I work with.
- Overall, my placement has been an enriching learning experience, allowing me to apply theoretical knowledge in real-world scenarios and make a meaningful difference in people’s lives.
1st Placement – Youth Justice Worker
West Sussex County Council
- My first placement was within the youth offending team as a youth justice worker.
- In this role I designed and implemented interventions for young people, collaborating closely with schools, parents, medical professionals, and therapists to ensure holistic support.
- I maintained accurate case notes on Mosaic and CorePlus, completing risk assessments and safety plans in line with relevant legislation such as the Children Act 2004.
- By building rapport with young people and their families, I facilitated access to community activities and encouraged their engagement in education and other pursuits/interests.
- Utilising skills such as kindness, patience, and motivational interviewing, I fostered a non-judgemental and supportive environment, adapting interventions to meet individual needs.
- I referred young people to external agencies for specialised support in SEN, housing, and substance misuse services, while prioritising data protection and risk management.
- My role also involved preparing reports for court and presenting in youth court, highlighting my proficiency in communication and advocacy.
- Overall, this role equipped me with valuable skills in multi-agency working, active listening, and creativity to support young people in achieving positive outcomes and reducing the risk of re-offending.
Private Support Worker
10.2020 - Current
- In my current role as a support worker, I provide dedicated care to a young lady with cerebral palsy, encompassing all aspects of personal care and daily living.
- Specialising in non-verbal communication and utilising communication aids, I ensure effective interaction and understanding.
- Maintaining meticulous care notes, I encourage her participation in daily tasks and facilitate access to various activities, promoting her independence and empowerment.
- Employing a flexible and adaptable approach, I prioritise her safety and welfare while supporting her to achieve optimum functioning across diverse domains, including health, education, social, physical, and emotional well-being.
- Additionally, I coordinate and provide various therapies, including occupational therapy, speech and language therapy, physiotherapy, and hydrotherapy, collaborating with professionals to meet her holistic needs
- With effective time planning and management, I support her both at home and in the community, demonstrating respect for privacy and confidentiality while building long-term rapport and maintaining professional boundaries
- Through empathy, compassion, and effective communication, I anticipate her needs and support her in meeting the targets of her ECHP, all while balancing weekend shifts with university commitments, showcasing strong time management and organisational skills.
Radiology Support Assistant
NHS - Worthing Hospital
10.2019 - 10.2020
- As a radiology support assistant at Worthing Hospital, I honed essential skills in organisation, punctuality, patience, and compassion.
- My main duties included liaising with medical professionals, chasing and forwarding reports and scans, and communicating with GP surgeries and private hospitals while upholding strict standards of data protection and confidentiality.
- I regularly communicated with solicitors, patients, family members, and carers, handling difficult phone calls with empathy and professionalism.
- Amidst the chaos of the COVID-19 pandemic, I managed administrative tasks such as emails, phone calls, and reports, utilising NHS online systems and spreadsheets efficiently.
- This role provided invaluable experience in navigating a demanding and sometimes stressful healthcare environment while prioritising patient care and confidentiality.
Customer Service Assistant
Kurt Geiger - York
06.2018 - 05.2019
- As a customer service assistant at a busy Kurt Geiger concession in the city centre of York, I navigated a demanding role independently, often being the sole staff member on duty.
- This required making important customer service decisions in a fast-paced environment, managing stock, organising deliveries, and utilising online systems efficiently.
- My role involved responding to emails and queries, liaising with other stores, and recording sales accurately while juggling the demands of my university studies.
- I demonstrated strong organisational skills in keeping track of money and stock and managing my time effectively.
- Communication skills were paramount in handling busy situations and providing excellent customer service.
- Working independently, I often acted on my initiative to ensure the smooth operation of the concession and uphold the high standards of customer satisfaction expected by Kurt Geiger.
Customer Service Assistant
Tesco - Ingleby Barwick, Middlesbrough & York
05.2015 - 06.2018
- As a customer service assistant at Tesco, I played a vital role in ensuring the smooth operation of the store.
- Responsibilities included checking product dates to maintain accuracy and controlling stock levels to meet customer demand.
- Working as part of a larger team, I maintained a happy and presentable demeanour while assisting customers with their inquiries and needs.
- Effective communication skills were essential as I interacted with a diverse range of individuals daily, contributing to the bustling and fast-paced environment of the store.
- Collaborating with colleagues, I contributed to delivering exceptional customer service and upholding the standards expected at Tesco.
Admin/ Receptionist
Intelect Global Engineering Solutions, Middlesbrough
06.2014 - 05.2015
- My first job role was as an administrator/receptionist for an engineering company.
- I fulfilled a diverse range of duties including greeting customers, handling phone calls and emails, filing, photocopying, processing invoices, and coordinating meetings.
- These responsibilities honed my communication skills, both in person and over the phone, and improved my ability to provide accurate information and engage in conversation.
- I developed strong organisational skills through arranging meetings and organising refreshments.
- Working collaboratively as part of a team further enhanced my ability to effectively manage administrative tasks and support the smooth operation of the office.
- This role provided invaluable experience in communication, organisation, and administration, laying the foundation for my professional growth and development.
Education
Master of Arts - Social Work
University of Chichester
09/2022 - 06/2024
Bachelor of Arts - Early Childhood Studies
York St. John University
09/2016 - 06/2019
A Levels - Sociology, Geography, Health & Social Care
Prior Pursglove College
09/2014 - 06/2016
GCSEs -
Laurence Jackson School
09/2009 - 06/2014
Skills
- Full UK driving license & own vehicle
- Knowledge of community resources
- Fully competent with ICT: Microsoft Office, mosaic, care notes
- Flexible work schedule
- Safeguarding policies
- Care needs assessment
Custom
References are available upon request.
Timeline
Private Support Worker
10.2020 - Current
Radiology Support Assistant
NHS - Worthing Hospital
10.2019 - 10.2020
Customer Service Assistant
Kurt Geiger - York
06.2018 - 05.2019
Customer Service Assistant
Tesco - Ingleby Barwick, Middlesbrough & York
05.2015 - 06.2018
Admin/ Receptionist
Intelect Global Engineering Solutions, Middlesbrough
06.2014 - 05.2015
Final Placement – Older People’s Mental Health Team Southern
West Sussex County Council
1st Placement – Youth Justice Worker
West Sussex County Council
Master of Arts - Social Work
University of Chichester
09/2022 - 06/2024
Bachelor of Arts - Early Childhood Studies
York St. John University
09/2016 - 06/2019
A Levels - Sociology, Geography, Health & Social Care
Prior Pursglove College
09/2014 - 06/2016
GCSEs -
Laurence Jackson School
09/2009 - 06/2014
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