Adela Kristine Stana
London,United Kingdom
Summary
Committed professional with expertise in safeguarding and supporting children's learning, combined with strong behaviour management and classroom support skills. Demonstrates effective communication with parents and teamwork capabilities. Utilises Microsoft Office for administrative tasks and enhances team collaboration, focusing on organisational efficiency and problem resolution to foster growth in educational environments.
Overview
14
14
years of professional experience
Work history
Secretary Assistant
AACR & LTD
London
08.2023 - 12.2025
- Organised diaries and scheduled appointments for team members to optimise workflow.
- Communicated via emails, calls, and correspondence with professionalism to maintain positive stakeholder relationships.
- Prepared documents, reports, and administrative records.
- Maintained accurate documentation and confidential information.
- Coordinated multiple priorities independently in remote role to ensure timely task completion.
- Increased sales by 10%
- Worked in remote environment to manage tasks efficiently.
Public Area Attendant
The Carlton Tower, 5-Star Luxury Hotel
London
01.2018 - 01.2022
- Ensured pristine cleanliness throughout 5-star luxury hotel, enhancing guest satisfaction.
- Identified and reported maintenance issues, upholding hotel standards and guest comfort.
- Responded promptly to guest requests and resolved issues efficiently.
- Provided attentive customer service, contributing to positive guest experiences.
Shift Supervisor – Retail Assistant
Shop Romania
Oradea
01.2016 - 01.2018
- Supervised daily store operations, guided team to deliver excellent customer service.
- Supervised daily store operations and supported team members.
- Delivered excellent customer service and resolved customer enquiries.
- Managed cash handling, performed till reconciliation, and prepared end-of-day reports to ensure accuracy.
- Monitored stock levels, goods receipt, and product replenishment.
- Maintained operational records and facilitated administrative tasks to streamline processes.
Call Centre Agent (Italian Speaking)
XL World
Oradea, Romania
01.2012 - 01.2014
- Managed inbound and outbound customer calls in Italian, ensuring high levels of customer satisfaction.
- Addressed customer enquiries with professionalism and efficiency, leading to enhanced customer relationships.
- Maintained accurate customer records in CRM systems, supporting effective follow-up and service delivery.
- Updated CRM systems and maintained accurate customer records.
- Managed over 50 customer calls per day
Education
BA (Hons) - Business Management
University for the Creative Arts
LondonNCFE CACHE Level 2 Award - Support Work in Schools and Colleges (Teaching Assistant)
Barnet and Southgate College
Skills
- Document Management
- File Organisation
- Data Entry
- Microsoft Office
- Administrative support
- Confidentiality Practices
- Client Liaison
- Time management
- Problem resolution
- Organisational skills
- Confidentiality Practices
- Teamwork
- Communication skills
- Communication with Parents
- Management support
- Management support
REFERENCES
References available upon request.
INTERESTS
Personal development and learning new skills, Organisation and productivity, Creative design and visual projects, Reading and educational activities, Spending quality time with family
ADDITIONAL INFO
Practical childcare experience supporting young children's learning, routines, wellbeing and emotional development. Patient, caring, and committed to creating a safe, positive, and inclusive environment.
Languages
English
Upper intermediate
Romanian
Native
Italian
Fluent
Affiliations
- Personal and professional development Reading and educational activities Creative arts and learning resources Organisation and planning Spending quality time with family Health and wellbeing
References
References available upon request.
Timeline
Secretary Assistant
AACR & LTD
08.2023 - 12.2025
Public Area Attendant
The Carlton Tower, 5-Star Luxury Hotel
01.2018 - 01.2022
Shift Supervisor – Retail Assistant
Shop Romania
01.2016 - 01.2018
Call Centre Agent (Italian Speaking)
XL World
01.2012 - 01.2014
NCFE CACHE Level 2 Award - Support Work in Schools and Colleges (Teaching Assistant)
Barnet and Southgate College
BA (Hons) - Business Management
University for the Creative Arts